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diy solar

CATL 271Ah cell issues.

Quote from the Caro thread, posted now
I do not understand. I ordered from you in Feb. 2021. so I should be on the "order was placed so long ago" list too. My order was never shipped and I requested a refund over 2 weeks ago. I never received an acknowledgement from you. How come you can't just refund me now? Why do I have to wait even more??


And you still fight for the guy
I am not going to argue with you and there is no need for you to be quoting from other threads. I do keep up with them.

I am not fighting for Michael nor am I wishing him any harm. All I am hoping for is all this mess gets straightened out for everyone as I have posted multiple times. Anything you or I do or say won't make any difference.

We all know the damaged cells were the result of the suppliers horrible packaging. That's who I am pointing my fingers at. Not Michael and not UPS.

Concerning Lishen refunds I believe Michael is working on it. My belief is not an endorsement I am standing up for him. But again I don't wish him any harm or anyone else for that matter.

I believe I have made myself clear and there should be no more discussion between you and I in this thread regarding these matters.
 
@Michael B Caro i feel like i have been reasonable, i messaged you multiple times now and i didnt want to make a public post , but seems unless someone posts here you don't respond to them so here im:
I received 16x 280ah catl cells that were packaged like crap thus they were scratched, dented, bloated, no hardware etc but seems like in more or less working order, i did capacity tests all cells tested in a range of 261-266ah im willing to accept these cells as is even tho these are not grade A 280ah CATL cells that were promised, now bigger issue is i have an order of 32x lishen cells from Feb 5th that i requested a refund for in PM but since you do not read those and you will see this here im asking you at your earliest convenience can you please issue a refund.

thanks!
AJ
 
The latest request from the supplier:

"We are negotiating with your UPS for compensation, we are Could you ask your customer to complain to UPS? Also provide us with the UPS complaint number ,that will be help a lot ,thanks in advance"

Sounds like a stall tactic. IMO UPS will do nothing because of the way they were packaged.


"Denial Reason: Insufficient packaging, cushioning, or protection

Specific claim denials that occur as a result of insufficient packaging, cushioning, or protection are:

The merchandise was not properly placed within the packaging to sufficiently protect it.
The merchandise was not sufficiently cushioned.
The packaging was not sufficient to protect the merchandise."


 
I worked for the shipping industry for 21 years, my delivery is now beyond the time frame that a complaint can be filed and as others have suggested, that is the shippers responsibility.

I've pretty much given up on any satisfactory resolution for this issue. I have sent all the information requested either here or in a PM and have been waiting/watching this thread patiently but know of no other action that can be taken on my part.

I hope there is some final solution soon as it's been an agonizingly slow process with very little information trickling down to those of us affected. I watch this thread an my PMs every day and right now that's about the only thing any of us can do. Pointing fingers and placing blame doesn't help me or anyone else in this situation and we are tired of having to read through all of those posts. We just need a little better communication and some sense that there either will or will not be a resolution.
 
I am processing those as fast as possible. Some from this fiasco have managed to get refunds that they should NOT have received until after the supplier takes action. Them having done that has seriously effected my ability to process some of the refunds that should and will be made.
That sounds like a thinly veiled threat not to get the credit card companies and PayPal involved. By your own admission, you got in over your head ("I am working diligently to get both resolved but, unfortunately, the scope of each of these messes is just overwhelming and together pretty unmanageable" post 780) which means YOU can no longer take care of the issue in a timely manner. Telling people not to get their credit card company involved after this amount of time is like committing a crime and telling the victim not to call the police, it's only for YOUR benefit, not the customers. You are trying to cover your ass, and so are your customers. I get that, and I'm not blaming you for the situation happening in the first place, but I truly believe you are TRYING YOUR BEST to do the right thing, even if it's not coming across that way to the people involved (or just spectating).

When you disappear and dodge personal messages for long periods of time what do you expect other people to do? If I ordered something from Amazon that was broken, and tried to contact them for over a week to no avail, I would probably just file a charge back and not think too much about it, it's not a personal fu*k you to Amazon, it's just one of the easier options of recourse.
I think everyone in here is an adult and very capable of standing up for themselves. You posting some things in here is going to have zero effect on the final resolution. Maybe less than zero, if that is possible. So in the end, you are not standing up for anyone. You are just stirring the pot.
It seems like people are pussyfooting around you so they don't piss you off and not get a refund. You've mentioned a couple times, in ways similar to the post above, not to get anybody else but you involved, or they might not get refunds.

I'd be interested to know what your business insurance situation is. If the Chinese supplier decides not to do anything, what happens then? You seem like a genuinely intelligent, and good, person, I assume you wouldn't be doing something like this without some sort of insurance, or fall-back plan to cover yourself in the event something happened that was out of your control. I apologize in advance if this paragraph (or any of it) sounded sharp, it's not intended to be, but I really feel that some of this needs to be said.

I have a small business that operates locally, as well as ships stuff around the country, so I really do feel for you, Mike, and for the customers; I've been on both sides of this one. Something like this would sink my company, undoubtedly. However, I carry product liability insurance, which I imagine would take care of this without too many issues. That might be something to consider if you're going to continue doing large "group buys".

Feel free to respond to this, but I would prefer if you put that energy into a solution instead.
 
I just wanted to step in and help bring some reassurance. Iv had small issues. Most out of Michael caros control. I was patient and had faith and he worked his butt off to get things right.
Remember this is group purchases and he's a customer as well. He's just the guy that put the huge order in and collected the money.
I had to live off grid with a so called Frankenstein pack for months, but knew he would get me sorted out.
Guys with covid. And shipping boats being held up there's going to be delays and issues.
I also know that Mike is trying to get things moving in a direction that he can inspect these cells before sent to the customers. What I'm saying is there's growing pains. There issues that are just out of his control and dealing with over seas companies just makes it worse. All the companies selling are have issues and delays. Some get lucky and some just aren't.
But Mike has personally shown me he's on it even when I don't get a response for a moment. God bless.
 
Frankly, I am at a loss as to what good it will do to try to file with UPS at this point. I just passed on the request of the supplier, who seems to feel that doing so will help them get UPS to stand some of the loss. Others have said that it is more or less not possible for such a complaint to be filed...I dont know.

I need photos of any damage to the cells. If it is a matter of swelling, probably the best way to show that is to put them up against each other (the wide side of course) so that the photo shows the swelling keeping them from meshing together as they should.

They are asking that people test the voltage and then to give the number of cells that do not have appropriate voltage, the number that are leaking, and the number that have serious physical damage but are not leaking. They I am supposed to tally it all up and let them know how many cells are in each category. My assumption is that they will propose a remedy for each category and that those remedies may differ.

I am not saying that I agree with any of that....but that is what they are asking. When they make their proposals, I seriously doubt it will match what we all want, and I also seriously doubt that their first proposals will be all that they are in fact willing to do. So then it will be a matter of pushing them as hard as possible to get as much done as we/I can. I also fully expect that I will have to fully involve Alibaba, and have already had some contact with Alibaba about what is going on with this.

catl_debacle@outlook.com is the email address to send the information to.
Hey Michael,
Since my order came from your "main supplier" and you said he "does whats necessary to make things right" my order should be quicker resolve. Right? (I did begin my order 19 January...)
Based on your previous experiences with them, I'm wondering what I can expect to happen with my 48 damaged/missing cells of 56 ordered? Also how soon can I expect a replacement order or refund.

It just seems like my issue should be easier and quicker to resolve than the huge mess from other supplier...

Hoping that you will have an answer...
Thanks
 
@Michael B Caro

14 were dented beyond use.
1 had a crack on the terminal
8 were undelivered
4 tested at less than 265Ah
5 I didn’t bother testing.

All of my cells are returned to speed king.

Please get more support around you to ease the load.

The slow and uneven response is causing so much grief around here.
 
What I'm saying is iv heard from others as well as my own experiences that he gos way out of his way to get things right. Shoot he had his daughter drive from Michigan to Texas to swap 64 batteries.
But unfortunately there's is no way to resolve every issue at the same time.
I'm not saying he's a Saint. I'm saying I can see his position and have sympathy . Shoot I waited over 6 months myself. He didn't always respond. But things have been made right.
Is he making money? I have no clue. I hope so for all the b.s. these cells are creating. And dealing with the language barrier. Dealing with over seas companies. And he can't be making much considering you getting cells cheaper because of the bulk orders from group purchases.
Sometimes we just don't get the instant results we want.
 
Was there any profit to be made by him had things gone smoothly? If so, then that takes it from the realm of just trying to do people a favor, and into a "for profit" business transaction.
His very first post was "selling" cells.
 
Sounds like a stall tactic. IMO UPS will do nothing because of the way they were packaged.


"Denial Reason: Insufficient packaging, cushioning, or protection

Specific claim denials that occur as a result of insufficient packaging, cushioning, or protection are:

The merchandise was not properly placed within the packaging to sufficiently protect it.
The merchandise was not sufficiently cushioned.
The packaging was not sufficient to protect the merchandise."


I was reading around in your link and about how batteries and cells are to be packaged. The shipper can get fined and penalties under law for shipping the way it was. Seems to me the last thing he would want is all us filing complaints with ups. I am convinced this is a stall tactic by the supplier
 
I have 28 pristine GFB 277ah cells on hand in Michigan, and another 300+ CATL 302ah cells from EV packs (from a totally different supplier....the supplier that shipped the cells from Eve EV pack teardowns that OM617YOTA mentioned) that were shipped on pallets that will be delivered in the next day or two. Since they are from a trusted supplier and have been shipped on pallets they should be in great shape.
@Michael B Caro - My order of four CATL 310ah cells was recalled by the sender prior to delivery. I'm about to order four cells from another supplier since I'm unable to wait any longer. Can you simply swap me out for cells you have there in Michigan? I'll pay for your shipping costs. You were going to ship me a BMS as part of the order, too.
 
@Michael B Caro - My order of four CATL 310ah cells was recalled by the sender prior to delivery. I'm about to order four cells from another supplier since I'm unable to wait any longer. Can you simply swap me out for cells you have there in Michigan? I'll pay for your shipping costs. You were going to ship me a BMS as part of the order, too.
Same request for my 8 recalled if possible?
 
Just so everyone knows, this website assumes no responsibility when purchasing cells (or any product) through individuals or vendors.

I will never regulate, or critique products sold by individuals on this website. Using this website to purchase items is similar to Craigslist, which is at your own personal risk. If you get scammed, you need to report it to the authorities. Not me (I am getting multiple messages about this thread).

This forum is run by individuals and volunteers only. And funded by me personally. We are not here to background check every person who wants to sell something in our marketplace section. It is your due diligence and risk when purchasing from any individual online.

I may critique products on my channel, but that is at my personal discretion through vendors who are licensed and insured. I would never recommend someone trust a stranger on the internet, and send them money.

When I purchase products on craigslist, I bring multiple forms of legal protection. I only meet in person, and I use cash. I suggest you do the same.

Also, be sure to check out the "Terms and Rules" of this website by clicking here, if you have not already done so.
 
Your product liability insurance covers shipping damage?
Not sure about his, but it can;

  • Importers and logistics companies are often held liable for problems that may have occurred during transit. Product liability insurance helps defray the cost of problems related to goods damaged in shipping.
Excerpt taken from an Insurance Companies page;
 
Your product liability insurance covers shipping damage?
I'm not sure if it would cover this specific situation, but I also don't blind-middleman things from China so I don't need the same coverage.

If something was damaged during shipping, and the shipper refused to cover it, SOME policy's offer an additional layer of coverage. The things I sell aren't incredibly valuable, but my plan offers some type of coverage against loss or theft during shipping. I'm sure there's more extensive policy options for people shipping high dollar goods as well.
 
I'm sure there's more extensive policy options for people shipping high dollar goods as well.

You can have 100% coverage freight insurance, insured above declared value, for anything and everything that could possibly happen, practically no questions asked. It's expensive, you need a good track record, etc. It's what we use when we ship critical components across the world. You can also have anything in between.

Some more reading:
 
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