Michael, thanks for your recent increase in communication here, as many others have mentioned, updates help ease tensions and the opposite comes of silence.
I recognize your comment here about keeping topics sorted and separated which brings up a question that others might have as well:
My order with you was updated a time or two due to availabilities and ended being CATL 310ah which from what I understand were a bad batch of batteries, both poor quality and poor packaging; mine never arrived do to an addressing issue from the sender (according to UPS). The question is: How do I know what "group" I am in so that I can respond to the correct emails with the correct information and know whether or not your posts apply to my situation or not?
As long as they are the CATL cells from the problem supplier, it does apply to your situation.
Your cells would be in the "never received" category......Which SHOULD be about the most clear cut, along with leaking cells, category there is.
I will only be sending one email from this new email address and responses should be limited to the questions in the email:
Number of cells ordered but not received. Including the tracking number for the box(s) not received and if they are supposedly still in transit or have been recalled by the shipper)
Number of cells received
Number of cells leaking
Number of cells with zero voltage (this is what they asked for but I would include cells with completely unacceptable voltages, even if above zero)
Number of cells badly damaged, misshapen
Number of cells with minor damage
Number of cells with no damage and usable.
Now that I am thinking more about it......it may be better for me to just call everyone on the list and get this info more quickly without having to worry about my email going to spam folder or otherwise being missed.
I think I will do that and then email those that I can not reach by phone for some reason.....