Recent content by SignatureSolarUS

have you connected a PC to read the error? What is the temp reading in the sensors?

To be clear, no "batteries that don't power on" are being discussed on this forum sir. This is a singular issue with a Conext Pro 6848.

Ray is the head of tech, the dept is tactical, so if you want to keep a convo going that is out of trained scope then it could go on for a long time. The situation here from a business standpoint is that if you have done way more than plug and play then you deserve to get a set of packs that...

Did you call in to tech support and share your feelings with them? the pace of a fine-tune for the PRO 6848 is going to take until next week, we have other options if you call us. or email tech@signaturesolar.us and reference your handle from this thread

Inverter model? have you called tech support here?

We have been working with a stack of schneider 5548 and Xantrex 6048, irritating enough the 6848 is on the way but not here the 5548 and 6048 all work with 2-3 batteries we have a video showing our demo on the way to our site we will have all the stats on the ancient Outback and schneider 24v...

We are responding to and working through these issues. There are staff fluctuations here this week due to omicron in Texas the last couple of weeks. We should be in full strength in a week or 2 and the team here is working non-stop as well as adding new members at the same time. 0 people on...

We take a cost-plus approach for panels like a true wholesaler, you and others will notice the bottom line prices per watt we have are the lowest on the internet. Whenever damage is not notated it has to be covered by a third party source, which adds expense to the cost of products and penalizes...

yuck. not normal. they are getting through emails today. If you haven't confirmed the product is good we always ask in our policy that you write "damaged" on the signature slot. if the driver protests then tell him that they can wait while you inspect everything otherwise. If there is no...

we really are working on the 8 weeks, it now shows 4-6. the thing we are not increasing is the price unless absolutely necessary. I believe that the metals price rise will peak out and then we can get back to focusing on cost improvements.

the warranty is not voided based on the plug adjustments. this is confirmed with tech

we have both an older 5548 and a new 6848 on the way

Guys, we tried to extend the pre charge capacity and apparently took it too far for the xw pro. the "use a resistor" was a stab at nothing by tech support because this is out of their depth as a problem in general

We have a schneider Conext 48v on the way to our bench, we did increase the delay as a precaution in the last update, we have a successful history of using the Conext 6848 with the GYLL and EGYLL, this will be resolved.

@Koldsimer please message direct with your name so we can fully discuss this on the forum. the communications you are referring to need to be retrieved