ddxv
New Member
Well, finally finished getting the new inverter setup,. Family clamoring for AC power, time to turn it on. Seems like it's working at first, just no generator charging with "gen boost" setting, which needs updated firmware. Update the firmware then it's stuck in standby mode.
Standby mode appears to be a very restricted mode where you can't charge / use batteries etc. Additionally, the wifi dongle, despite multiple resets of the wifi password, is no longer working, I read that might also be related to 'standby'.
How I got here:
1) Turn on inverter
2) Mostly seems to be working
3) Get dongle setup, good also working
4) Can't find gen boost setting, despite manual, decide I need firmware update
5) Update firmware via website
...
6) Inverter restarts, house/wifi router lose power
7) Inverter is now in Standby mode, can't use battery -> AC or charge from generator. 120v Generator on does initiate Bypass mode.
8) *Dongle seems to be unable to connect to the internet*
9) App / Website report the inverter as offline
Only hope so far is that I can do the 'locally connect' option while on the dongle's wifi network, but not sure if any of those changes are useful.
I've tried various restarting combinations of turning on / off generator and inverter and it stays in standby mode. The dongle still wont reconnect to the internet, I read because it doesn't work in standby mode?
This seems to be nearly the same issue as this user faced with their EG4 6000XP a week ago:
This user, with a 12000XP seems to have hit the same issue I did as well:
forum.eg4electronics.com
It seems like a big contributing factor to the problem is that this 'off grid' inverter seems to have expected to remain connected to a grid while it went through a reboot for the firmware?
Standby mode appears to be a very restricted mode where you can't charge / use batteries etc. Additionally, the wifi dongle, despite multiple resets of the wifi password, is no longer working, I read that might also be related to 'standby'.
How I got here:
1) Turn on inverter
2) Mostly seems to be working
3) Get dongle setup, good also working
4) Can't find gen boost setting, despite manual, decide I need firmware update
5) Update firmware via website
...
6) Inverter restarts, house/wifi router lose power
7) Inverter is now in Standby mode, can't use battery -> AC or charge from generator. 120v Generator on does initiate Bypass mode.
8) *Dongle seems to be unable to connect to the internet*
9) App / Website report the inverter as offline
Only hope so far is that I can do the 'locally connect' option while on the dongle's wifi network, but not sure if any of those changes are useful.
I've tried various restarting combinations of turning on / off generator and inverter and it stays in standby mode. The dongle still wont reconnect to the internet, I read because it doesn't work in standby mode?
This seems to be nearly the same issue as this user faced with their EG4 6000XP a week ago:
Hello, I just purchased this inverter last week and had it installed. It worked perfectly until I went home and played around with the settings via the web. Here is what I did.
I turned it to Battery Eco, and it shut off the inverter completely. So today, I went out (in our cabin) to “turn it back on.” Well, that wasn't exactly doable. So, I called EG4 and spoke to one of their techs. For 4.5 hours! Yes, that's right, 4.5 hours! In total, it was 5.5 hours because he had to take lunch.
Here are the details of what we did today and the outcomes.
The dongle wont connect to the web...
I turned it to Battery Eco, and it shut off the inverter completely. So today, I went out (in our cabin) to “turn it back on.” Well, that wasn't exactly doable. So, I called EG4 and spoke to one of their techs. For 4.5 hours! Yes, that's right, 4.5 hours! In total, it was 5.5 hours because he had to take lunch.
Here are the details of what we did today and the outcomes.
The dongle wont connect to the web...
- Jonathan3900
- Replies: 36
- Forum: DIY Solar General Discussion
This user, with a 12000XP seems to have hit the same issue I did as well:

Page 2 | Need firmware update for 12000XP? - PV input not wo...
Page 2 | EG4!! You guys need to stop to leaving your Signature Solar team in the dark!!!! I have been working with Signature to try and get some firmw...

It seems like a big contributing factor to the problem is that this 'off grid' inverter seems to have expected to remain connected to a grid while it went through a reboot for the firmware?