jasonhc73
Cat herder, and dog toy tosser.
So this just happened...
If you recall a couple of months ago, the whole BYD capacity tests started happening. To everyone's surprise, the BYD's turned out to have much less than what was sold.
My 4.0 to 4.5 kWh that I bought only have 1.75 kWh usable. So I did the "neighborly" thing and contacted the guys I bought the batteries from to replace the packs. My BMS's shows 3 packs are basically "Kaput".
I contacted them many times, giving them ample opportunity to acknowledge or even reply to my concerns about the duds that I have. After 3 weeks of no response, I did the next level.
I filed a chargeback against them. Not a complete 100% refund, but about a 2/3rd refund.
I have 14 kWh usable of the 32kWh to 36 kWh I bought. I figured that was a fair amount to chargeback.
4 weeks later I get a reply from my CC company that says basically the charge is a good charge and provide proof that I contacted the sellers. I did provide the proof.
And now 2 weeks later I get a letter from the CC company that they are taking 100% of the chargeback from the seller.
Do y'all that are following this thread think I should post this info into the other threads that have way more folks following?
If you recall a couple of months ago, the whole BYD capacity tests started happening. To everyone's surprise, the BYD's turned out to have much less than what was sold.
My 4.0 to 4.5 kWh that I bought only have 1.75 kWh usable. So I did the "neighborly" thing and contacted the guys I bought the batteries from to replace the packs. My BMS's shows 3 packs are basically "Kaput".
I contacted them many times, giving them ample opportunity to acknowledge or even reply to my concerns about the duds that I have. After 3 weeks of no response, I did the next level.
I filed a chargeback against them. Not a complete 100% refund, but about a 2/3rd refund.
I have 14 kWh usable of the 32kWh to 36 kWh I bought. I figured that was a fair amount to chargeback.
4 weeks later I get a reply from my CC company that says basically the charge is a good charge and provide proof that I contacted the sellers. I did provide the proof.
And now 2 weeks later I get a letter from the CC company that they are taking 100% of the chargeback from the seller.
Code:
We are working with the merchant or merchant's bank to obtain a permanent
credit for this charge. If the merchant or merchant's bank will not accept
this charge, we will notify you of the reason.
Thank you for your cooperation in this matter.