OnTheRoadAgain
Solar Enthusiast
- Joined
- Feb 22, 2021
- Messages
- 643
I just went through an ordeal with Amazon trying to get a refund for a defective power supply I returned.
Every step for the return was followed by the numbers.
I requested the return
Amazon sent a return label Scan code.
I took a picture of the scan code
Went to local UPS Store with the package and scan code on my cell phone
Clerk took package, scanned code on my phone and printed receipt
All done, good to go (so I thought) and put the receipt where I could find it if necessary.
2 weeks later I still had no refund and so i checked the tracking number. To my surprise it still said "Label Created, UPS Awaiting Package" !! wth ??
So I got out the USP Store receipt for my package return and noticed that the tracking number on the label was not the same as the tracking number in my phone that the clerk scanned. I do not know if this is a dishonest clerk at the UPS store of if it was an honest mistake, but this is exactly how it happened.
After a long discussion with Amazon, they issued the refund saying that "As a good, loyal customer, they will trust me"......"Trust me" ???
I do not want my returns to hinge on their "trust". it's why there are tracking numbers to begin with.
My advice
ALWAYS double check that the tracking number on your Amazon scan code matches the tracking number on the receipt the USP clerk gives you immediately before leaving the store.
Every step for the return was followed by the numbers.
I requested the return
Amazon sent a return label Scan code.
I took a picture of the scan code
Went to local UPS Store with the package and scan code on my cell phone
Clerk took package, scanned code on my phone and printed receipt
All done, good to go (so I thought) and put the receipt where I could find it if necessary.
2 weeks later I still had no refund and so i checked the tracking number. To my surprise it still said "Label Created, UPS Awaiting Package" !! wth ??
So I got out the USP Store receipt for my package return and noticed that the tracking number on the label was not the same as the tracking number in my phone that the clerk scanned. I do not know if this is a dishonest clerk at the UPS store of if it was an honest mistake, but this is exactly how it happened.
After a long discussion with Amazon, they issued the refund saying that "As a good, loyal customer, they will trust me"......"Trust me" ???
I do not want my returns to hinge on their "trust". it's why there are tracking numbers to begin with.
My advice
ALWAYS double check that the tracking number on your Amazon scan code matches the tracking number on the receipt the USP clerk gives you immediately before leaving the store.