MrM1
I'm Here, But I'm Not All There
OK ... So I waited until this issue was fully resolved to give me thoughts. And now it is ...
Most People do not share their success stories, so I wanted to give a thumbs up to Signature Solar for this resolution
We purchased a Growatt 12kW SPF 12000T DVM MPV 250voc from Signature Solar back in the Fall of 2021. It took us until the Fall of 2022 to get started on the build, and we completed the install and initialization in Jan of 2023. The Off Grid Farm was fully operational. Until ...
Thursday Feb 23rd, the Growatt 12k stopped working. It had been operational in the testing phase since Oct in testing and at the farm since Jan, but on Feb 23rd ... one minute it was working and the next everything was dark. Testing revealed the inverter had shorted internally. Long story short, I reached out to tech support, got no response within a few days, so I reached out to @BenFromSignatureSolar here on the forum who promptly got support to call us.
We had to follow all the step, and documented the issues. Took the required photos, and in the end everything got resolved. We ordered a replacement Growatt 12k and had it shipped as a new order as suggested by SS because we need the power immediately and could not wait for the warranty process. It arrived and has been running flawlessly ever since (now 2 months). SS worked on the warranty claim and in a reasonable amount of time and "good enough" communication, approved the warranty within a week (we waited to order and pay for the replacement until the warranty claim was approved). Once approved, it was just time and the correct steps to get the original unit shipped back.
The new Growatt 12k arrived, we installed it and crated up the old unit. SS issued a freight pick up and handled all shipping. The unit was returned and a credit was issued for the Replacement purchase.
Overall ... the process worked. Sure it was no Amazon Return. But I did not expect it to be due to the nature of the item, and DIY installation of electrical gear. I fully understand why SS has the process and steps they require the customer to go through. (how do they know it was not installed out side in the rain with 12 gauge wire).
In the end, the process worked. The New Growatt is exceeding expectations. And SS handles all our issues.
I have since purchased more items from SS including 3 EG4 mini splits I plan to install in the next few weeks. So far SS has been a good experience for me. But I do not demand a lot of hand holding, so YMMV.
So Thanks Signature Solar
Mike
Most People do not share their success stories, so I wanted to give a thumbs up to Signature Solar for this resolution
We purchased a Growatt 12kW SPF 12000T DVM MPV 250voc from Signature Solar back in the Fall of 2021. It took us until the Fall of 2022 to get started on the build, and we completed the install and initialization in Jan of 2023. The Off Grid Farm was fully operational. Until ...
Thursday Feb 23rd, the Growatt 12k stopped working. It had been operational in the testing phase since Oct in testing and at the farm since Jan, but on Feb 23rd ... one minute it was working and the next everything was dark. Testing revealed the inverter had shorted internally. Long story short, I reached out to tech support, got no response within a few days, so I reached out to @BenFromSignatureSolar here on the forum who promptly got support to call us.
We had to follow all the step, and documented the issues. Took the required photos, and in the end everything got resolved. We ordered a replacement Growatt 12k and had it shipped as a new order as suggested by SS because we need the power immediately and could not wait for the warranty process. It arrived and has been running flawlessly ever since (now 2 months). SS worked on the warranty claim and in a reasonable amount of time and "good enough" communication, approved the warranty within a week (we waited to order and pay for the replacement until the warranty claim was approved). Once approved, it was just time and the correct steps to get the original unit shipped back.
The new Growatt 12k arrived, we installed it and crated up the old unit. SS issued a freight pick up and handled all shipping. The unit was returned and a credit was issued for the Replacement purchase.
Overall ... the process worked. Sure it was no Amazon Return. But I did not expect it to be due to the nature of the item, and DIY installation of electrical gear. I fully understand why SS has the process and steps they require the customer to go through. (how do they know it was not installed out side in the rain with 12 gauge wire).
In the end, the process worked. The New Growatt is exceeding expectations. And SS handles all our issues.
I have since purchased more items from SS including 3 EG4 mini splits I plan to install in the next few weeks. So far SS has been a good experience for me. But I do not demand a lot of hand holding, so YMMV.
So Thanks Signature Solar
Mike
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