Terrapin
New Member
This is a warning and a vent combined.
I ordered one of the Aims 75A chargers from this Amazon seller. On trying to use it after the very first test of my LFP 280ah build it would not turn on. All directions were followed to the letter as far as the order of connections and supplying power and switching on but It simply did not power up. So I requested a refund on 3-34-21.
They reply to me on 3-25-21 that they are "applying for a RMA" from the manufacturer for return to inspect the unit by Aims and their technicians will inspect the unit for further action. No mention of my refund request at all. This was pretty off putting as it was well within Amazon's 30 day return period. I requested the refund again and explained that I did not deal directly with Aims, that they are asking me to go without a recharging unit for potentially weeks while a biased third party who I did not deal with determines the outcome of my refund request, and that in fact that third party has a vested interest in the outcome against my claim. This second refund request evidently triggers an automatic claim in the Amazon system.
They replied to the claim to Amazon stating that they had given me return information on March 5th, weeks prior to me even requesting the refund, and they were awaiting my tracking info on the return.
They then rewinded and supplied the return address info. The cost of this return shipping is100% at my expense BTW, they did not even supply a paid return shipping label. I replied to amazon the date they suggested the info was given to me was completely false. But because of the specifics of of the arrangement they have with Amazon my request for intervention was denied. And that is with all of the correspondence visible to Amazon through the message system. I have never dealt with any seller on Amazon that does this
Now I can either not have charging capability of my cell till they decide to refund me my purchase price or send me some factory refurbish POS unit whenever they decide to. Or I can spend another $230 bucks to buy a one for now when it's needed and deal with their BS later. This is not right. It's BS.
I am pretty disgusted with this company ARAYCO. Their ad now reads they admittedly sell opened box possibly factory second units. This at the exact cost of new from sellers like Home depot that offer 90 day no hassle return policies.
Rant over. You have been warned.
I ordered one of the Aims 75A chargers from this Amazon seller. On trying to use it after the very first test of my LFP 280ah build it would not turn on. All directions were followed to the letter as far as the order of connections and supplying power and switching on but It simply did not power up. So I requested a refund on 3-34-21.
They reply to me on 3-25-21 that they are "applying for a RMA" from the manufacturer for return to inspect the unit by Aims and their technicians will inspect the unit for further action. No mention of my refund request at all. This was pretty off putting as it was well within Amazon's 30 day return period. I requested the refund again and explained that I did not deal directly with Aims, that they are asking me to go without a recharging unit for potentially weeks while a biased third party who I did not deal with determines the outcome of my refund request, and that in fact that third party has a vested interest in the outcome against my claim. This second refund request evidently triggers an automatic claim in the Amazon system.
They replied to the claim to Amazon stating that they had given me return information on March 5th, weeks prior to me even requesting the refund, and they were awaiting my tracking info on the return.
They then rewinded and supplied the return address info. The cost of this return shipping is100% at my expense BTW, they did not even supply a paid return shipping label. I replied to amazon the date they suggested the info was given to me was completely false. But because of the specifics of of the arrangement they have with Amazon my request for intervention was denied. And that is with all of the correspondence visible to Amazon through the message system. I have never dealt with any seller on Amazon that does this
Now I can either not have charging capability of my cell till they decide to refund me my purchase price or send me some factory refurbish POS unit whenever they decide to. Or I can spend another $230 bucks to buy a one for now when it's needed and deal with their BS later. This is not right. It's BS.
I am pretty disgusted with this company ARAYCO. Their ad now reads they admittedly sell opened box possibly factory second units. This at the exact cost of new from sellers like Home depot that offer 90 day no hassle return policies.
Rant over. You have been warned.
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