EDIT: Problem resolved, was a network issue on my end. Still unable to reset the dongle though...
@EG4TechSolutionsTeam Bringing this back to top. I just changed out a router in my system and everything else can connect to wifi except for the 6000XP dongle. I went through all the troubleshooting steps but still get the flashing light on the cloud icon. Notably, the unit will not reset by holding the reset button. I did a full power down of the inverter and still no luck. Any advise so I can get remote monitoring back up?