Anyone ever read EG4 warranty?

[OnGrid]

The equipment sold by EG4 is designed by the manufacturer to be installed only by licensed, trained, and insured solar electrical installation professionals. We strongly advise the customer to seek the assistance of such a professional to exclusively perform the implementation of any of these products, and we make no warranty of the purchaser’s safety, success of equipment implementation, or compliance with local codes and regulations. EG4 disclaims all warranties, expressed or implied, including but not limited to, any implied warranty with respect to the accuracy or completeness of the information they disseminate and /or fitness of the materials sold for a particular purpose. Some of the USED or grade B titled equipment sold may not include a manufacturer’s warranty. No warranty may be created or extended by sales or promotional materials on these items. Each party hereby irrevocably waives its rights to trial by jury in any Action or proceeding arising out of this agreement or the transactions relating to its subject matter. All installation advice provided by EG4 before, during, or after purchase of solar equipment is purely for the purpose of general concept education and must not replace the expertise of a licensed and trained solar specialist. The Customer agrees to full indemnification for EG4 henceforth from any legal recourse relating to and arising out of the installation of the products purchased by the customer.

Looks like if you do it yourself, you're not covered?

 

[sunshine_eggo]

48V 100AH LCD Battery by EG4 warrantee

I finally found the warrantee card to fill out on Signature solar web site. Fine print, The equipment sold by Signature Solar is designed by the manufacturer to be installed only by licensed, trained, and insured solar electrical installation professionals. Lots of good that five or ten...

diysolarforum.com

The equipment sold by EG4 is designed by the manufacturer to be installed only by licensed, trained, and insured solar electrical installation professionals. We strongly advise the customer to seek the assistance of such a professional to exclusively perform the implementation of any of these products,

Not mandatory.

and we make no warranty of the purchaser’s safety, success of equipment implementation, or compliance with local codes and regulations.

"If you hurt yourself or screw it up, physically or from a regulatory basis, sorry. It's on you."

EG4 disclaims all warranties, expressed or implied, including but not limited to, any implied warranty with respect to the accuracy or completeness of the information they disseminate and /or fitness of the materials sold for a particular purpose.

"We can make typos in the data sheet."

Some of the USED or grade B titled equipment sold may not include a manufacturer’s warranty.

"We may sell something substandard without a warranty." disclosure of said condition should be made.

No warranty may be created or extended by sales or promotional materials on these items.

"don't care if the salesperson says you get a lifetime warranty. You get what the literature says you get."

Each party hereby irrevocably waives its rights to trial by jury in any Action or proceeding arising out of this agreement or the transactions relating to its subject matter.

This may not be legally binding.

All installation advice provided by EG4 before, during, or after purchase of solar equipment is purely for the purpose of general concept education and must not replace the expertise of a licensed and trained solar specialist.

"We may advise you, but you're still responsible for any mistakes."

The Customer agrees to full indemnification for EG4 henceforth from any legal recourse relating to and arising out of the installation of the products purchased by the customer.

"We're not liable for any damages our stuff may cause."

Looks like if you do it yourself, you're not covered?

Where does it say that?

 

[OnGrid]

48V 100AH LCD Battery by EG4 warrantee

I finally found the warrantee card to fill out on Signature solar web site. Fine print, The equipment sold by Signature Solar is designed by the manufacturer to be installed only by licensed, trained, and insured solar electrical installation professionals. Lots of good that five or ten...

diysolarforum.com

Not mandatory.



"If you hurt yourself or screw it up, physically or from a regulatory basis, sorry. It's on you."



"We can make typos in the data sheet."



"We may sell something substandard without a warranty." disclosure of said condition should be made.



"don't care if the salesperson says you get a lifetime warranty. You get what the literature says you get."



This may not be legally binding.



"We may advise you, but you're still responsible for any mistakes."



"We're not liable for any damages our stuff may cause."




Where does it say that?

The equipment sold by EG4 is designed by the manufacturer to be installed only by licensed, trained, and insured solar electrical installation professionals.

 

[sunshine_eggo]

The equipment sold by EG4 is designed by the manufacturer to be installed only by licensed, trained, and insured solar electrical installation professionals.

That's simply a statement. It makes no claim as to warranty. Also important to include the next sentence containing, "strongly advise," which is not a mandatory requirement. At no time does it say that the warranty is void. It basically says that if you (or a professional for that matter), screw something up, they're not liable.

Here are the exclusions:

Warranty Exclusions - Signature Solar has no obligation under this limited warranty for product subjected to the following conditions (including but not limited to):

• Damages incurred during installation or removal,
• Damages caused during mishandling of product,
• Inappropriate Environmental Exposure,
• Damages caused by improper maintenance,
• Tampering, Altering, and/or Disassembly of product,
• Using product in applications other than which it was intended for by manufacturer,
• Lightning, Fire, Flood, or Acts of God,
• Any product whose serial number has been altered, defaced, or removed,

I don't see, "if you don't use a professional installer."

The T&C says, "we recommend you hire a pro. If something gets screwed up, someone gets injured, or other damages occur, we're not responsible."

 

[sunshine_eggo]

We might also get @RichardfromEG4 to comment.

 

[Solar Guy Richard]

@sunshine_eggo is right - we don't REQUIRE you to be a licensed electrician to work with our equipment, and installing it yourself does not in itself void your warranty. Those statements are there to let people know that we recommend it because the likelihood of failure is vastly increased if you don't 100% know what you are doing. We will 100% stand behind our products and honor the warranty for any manufacturing failure. That being said - a majority (like 90% or more if I had to wager) of 'warranty claims' are actually installation errors that result in damage to the equipment. The failure rate on our inverters and batteries from a manufacturing standpoint is ridiculously low. That being said, we are working on developing brand new products and there are sometimes issues with firmware etc as we dial in the entire process, but I've literally only seen a handful of products where there was truly a manufacturing error. In fact, because our actual failure rate is so obscenely low that we often do warranty work on products damaged by customer use and chalk it up to a learning curve.

 

[Bluedog225]

Folks are pretty much SOL as a practical matter if it gets to litigation. There is no joy.

 

[Steve_S]

ROFLOL... Finally people are catching the Double-Speak with exit clauses throughout.
Yet to realize though... Rackables while "tidy" are not so cost-effective. Their ORIGINAL Purpose was for Telecom Battery Backups, NOT for Residential ESS. But Shhhh mustn't tell a soul.

* 12V: EG4-LifePower4 Lithium Battery | 12V 400AH $1,499.00 USD $292.77 / Kilowatt-hour (Weight:109lbs) ( (8) UL listed prismatic 3.2V )
* 24V: EG4-LifePower4 Lithium Battery | 24V 200AH $1,499.00 USD $292.77 / Kilowatt-hour (Weight:103lbs) ( (16) UL listed prismatic 3.2V )
* 48V: EG4-LifePower4 Lithium Battery | 48V 100AH $1,499.00 USD $292.77 / Kilowatt-hour (Weight:109lbs) ( (16) UL listed prismatic 3.2V )

Example: For 25kWh @ 48V requires 520.8AH. / 25kWh @ 52.6V (LFP Nominal) requires 475.2AH
Basically 5 Units for 48v/52.6v @ $1500.00 USD ($ 7500.00 USD) + S&H, Taxes etc as applicable.