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Ask about the after-sales maintenance of Victron products

VincentWWY

New Member
Joined
Jan 22, 2025
Messages
5
Location
New York
Who does the user mainly use to provide after-sales or technical support,is it the store where you bought the product or the official Victron repair station in North America?
Are there any differences between Victron's authorized dealers and other channels (such as Amazon or third-party distributors) in terms of price, after-sales service and warranty? If you want to maintain it, is it only through authorized dealers?
Have you encountered any difficulties in warranty application? Would like to know the specific process.
 
Who does the user mainly use to provide after-sales or technical support,is it the store where you bought the product or the official Victron repair station in North America?
Are there any differences between Victron's authorized dealers and other channels (such as Amazon or third-party distributors) in terms of price, after-sales service and warranty? If you want to maintain it, is it only through authorized dealers?
Have you encountered any difficulties in warranty application? Would like to know the specific process.
It's very much a go through your authorized Victron dealer initially situation.

Therefore if buying from Amazon, make sure it's sold by an authorized Victron dealer (Pike, inverters r us are two well known ones). Choose "other sellers" in the item listing and you should be able to choose another seller versus the default amazon gives you. They may ship from Amazon but the key is being sold by an authorized dealer. Its very tempting to buy a Victron item for a few bucks less but if you buy from random 123supplier etc you could have trouble getting post sales support.

For proven pre and post sales support hard to beat www.currentconnected.com
 
I believe Current Connected is an authorized repair facility, not sure of Pike or Inverters R Us.

I haven’t had a warranty claim on any of my victron gear, but I did inquire about a cooling fan retro fit kit victron offered for early multiplus II units.

Seeing I bought the unit from current connected all it took was an email with picture of my SN and they shipped out the kit, took about 2 weeks which was fine as my unit was still functional.
 

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