I'll tell you what 98% efficiency doesn't mean to me, I give it 5000 watts of electricity and 24 hours later it can give me 4280 watts back because it ate the rest from it's BMS.
Battery chemistry (lithium iron phosphate, lithium cobalt, lead acid) Cell quality (A grade, B grade) as well as form factor (pouch, prismatic, cylindrical) are not variable. RT efficiency does not have a time component in the test other than charging and discharging the battery. It does not test "having the batteries sit for 24 hours powered on". In other words, RT efficiency on a battery data sheet is a cell quality indicator. Comparatively, our SGIP test data (which cuts the battery off sooner) indicates that >99.5% of our 5.4 kwh rating is usable capacity. That doesn't match up with your math. And SGIP definitely asks for receipts.
You are welcome to call the entire industry a liar, but I think you will find Fortress publishes significantly more product information on its website than the competition.
Per your statement of 300amps discharge.. that's 3000 amps at 48v. What possible reason could she have to discharge or charge at 144,000+ watts
Having the internal battery components rated for a higher amperage is not about running the battery at 3x its maximum output rating continuously as you are implying. The over amperage accommodates instances where a single battery is subject to over amperage when the BMS has not engaged. Rare - but if it does happen, it can result in a very expensive brick. Much, much more common with mosfet BMS (where the BMS would burn up and often wreck the battery in the process). End users care about their specific system, manufacturers care about 100000x that scale. It's very difficult to damage the eFlex or eVault MAX through misuse. Whole home backup power has greater needs than smaller DIY applications and more variable needs than UPS systems. Its not uncommon for end users to turn on batteries at dramatically different states of charge as well as to not adjust inverter settings if for some reason one battery is off and the other is on (but the inverter is programmed assuming both batteries are on). Likewise, its not surprising that many DIYers are comfortable saving a few bucks installing cheaper products that you don't find professional installers selling. Fortress DIYers are typically installing products that are robust enough to be approved by solar financing companies, and just saving money by not hiring the professional.
I understand they need more Solar to cover these losses but their initial computations did not take into account a 7.2Kw per day idle usage from the BMS because they weren’t aware.
Sure. OP's problem isn't the idle load of 20W per battery BMS. It's that she would need twice the amount of solar and batteries to get anywhere near where her system expectations are. She chose not to hire a professional who could have coached her towards a larger form factor battery, and away from a server rack battery with a contactor-based BMS. We have offered to replace her used batteries with a larger form factor battery (the eVault) despite it not being a warranty issue. That will reduce her power draw by over 70% and she will still be exactly where she is today (needing to run a generator regularly in the winter). OP has other threads where other DIYers in her region have told her that her solar is underpowered for her goals of living offgrid without regular use of a generator in winter.
can afford to remedy this situation without resorting to shipping old used batteries while making the end user pay shipping both ways.
This is not a warranty issue. The end user's problem is not related to the BMS power draw, but to her system design. We're already saving her a bunch in freight charges, as it costs significantly less for companies to ship freight than individuals. We're happy to cover the logistical support, but OP needs to cover the hard cost incurred for this non-warranty issue.
OP (if she elects the option) would be returning used batteries and obtaining a refurbished batteries which have been checked out by Fortress with more nameplate capacity than what she originally purchased. Not going to get an equivalent offer from anyone else in this industry like that, and it specifically resolves her complaint. Alternately there are many eFlex customers who would be happy to purchase her batteries from her.
It would appear...the BMS uses 4 watts... contactors use 7 watts, and there are TWO of them.. So 7+7+4 = 18 watts....
A 48 volt Tyco Kilovac contactor uses 1.74 watts, but... there's no way you would be able to fit two Tyco contactors in there without making the battery case larger.
Correct, the eFlex is a compact version of the eVault MAX (i.e. digital processor BMS that is separated from the high amperage contactor controls). We use less power hungry contactors for the eVault MAX but are space constrained to deliver a premium BMS in the form factor of a server rack battery. The actual difference in your example from one system to another is (7 - 1.4 watts) x 2 = 11 watts. We feel that energy difference is worth the safety and reliability gain.
Does your BMS always balance or does it balance only when charging?
Does your BMS have a balance start voltage where it only balances when a cell is above a set-point? Or does it balance at any cell voltage?
The BMS balances based on cell-level data at the top of the battery range (i.e. charging or full).