Hello- I've been learning alot from this forum but haven't ever registered/posted. I started my journey into solar in mid-may with an order of 4400 watts of panels from San-Tan, inverter from Watts247 and batteries from BigBattery. Due to the current supply environment, the panels and inverter took around 30 days to arrive which was expected. But BigBattery has not delivered the batteries and I'm beginning to think they are giving me the run-around. Should I be worried they've been using battery purchase revenue for expenses and payroll instead of product? I've given a bit more detail below.
They were quick to take the $4k in funds the day I ordered (5/18) but a month later, I didn't have any communications or shipping details. After 30 days, I sent them an email and finally got someone on the phone who told me the batteries I ordered (Hawk Max 2) would not be available for a long time. I downgraded my order to the Hawk Max batteries to speed up the process. Fast forward ANOTHER 30 days, still no communications or delivery details. I contacted them again and their excuse was shortstaffing. They assured me they would put my order on the truck that day. It's now almost ANOTHER 30 days (~90 days since order/payment) and I still haven't gotten the batteries or delivery details.
They were quick to take the $4k in funds the day I ordered (5/18) but a month later, I didn't have any communications or shipping details. After 30 days, I sent them an email and finally got someone on the phone who told me the batteries I ordered (Hawk Max 2) would not be available for a long time. I downgraded my order to the Hawk Max batteries to speed up the process. Fast forward ANOTHER 30 days, still no communications or delivery details. I contacted them again and their excuse was shortstaffing. They assured me they would put my order on the truck that day. It's now almost ANOTHER 30 days (~90 days since order/payment) and I still haven't gotten the batteries or delivery details.