Photon2Electron
New Member
- Joined
- Feb 7, 2022
- Messages
- 4
My Bluetti AC200 Max started smoking, too. I had it plugged into my solar array, which is 760 watts (4x190 HQST panels, not sure that they sell those anymore but I bought them in 2021.)
The battery was full - I had it plugged into the solar because I was about to do a capacity test on it, and I wanted to make sure that it was fully charged. However, it was an overcast day, and there was some ice on the panels, so I can't imagine it was exposed to very much current. The AC and DC switches were both turned off. I made a short video about it. I disconnected the solar before filming, and the smoke decreased, but it is still visible. The fan wasn't on. There were no alerts on the alert menu, but I had heard some faint beeping, which led me to check on it.
How long does it typically take to hear back from customer service? I sent them an email on Saturday afternoon, and I now it's Monday evening. I was hoping to hear from them by now.
I still have this thing in my house because it's been very cold here lately. I'm also not sure if I should discharge it. I'll ask customer service when I hear from them, I guess.
The battery was full - I had it plugged into the solar because I was about to do a capacity test on it, and I wanted to make sure that it was fully charged. However, it was an overcast day, and there was some ice on the panels, so I can't imagine it was exposed to very much current. The AC and DC switches were both turned off. I made a short video about it. I disconnected the solar before filming, and the smoke decreased, but it is still visible. The fan wasn't on. There were no alerts on the alert menu, but I had heard some faint beeping, which led me to check on it.
How long does it typically take to hear back from customer service? I sent them an email on Saturday afternoon, and I now it's Monday evening. I was hoping to hear from them by now.
I still have this thing in my house because it's been very cold here lately. I'm also not sure if I should discharge it. I'll ask customer service when I hear from them, I guess.