**AC200MAX - Reversed Polarity of TT-30 Update**
Sorry for keeping you waiting till now. After a thoroughly internal investigation, we found that some of the AC200MAX had polarity reverse connection on the TT-30 socket due to negligence of management, corrections have been made and we promise this will not happen again.
If you feel uncomfortable using the AC200MAX with a reversed polarity TT-30, feel free to send it back to our service center in Vegas, NV. We offer adjusting service of the polarity and cover the shipment cost. Usually would take about 5~15 days to get the work done(sequential maintenance), more details on this service shall be updated later.
We are deeply sorry for the inconvenience caused and thanks goes to Dan Farren for pointing out this issue and make us better.
Is a floating neutral solar generator safe when the polarity is reversed?
Verbal statements are no guarantee, we've been testing the safety of these AC200MAX in our lab and the testing video will be shared here in this week. Our only goal is bringing you peace of mind.