CATL 271Ah cell issues.

Rob Cameron

CTC conversion
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Jan 20, 2021
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I am working on getting it taken care of but all I can do is pressure the supplier and provide them with the information they need.
I am in the same boat as AER, let alone the cells were damaged, QR codes scratched off, swollen, etc, they were the wrong studs with no hardware. Not only did I not get the wrong batteries, they are unusable. I see that I need to file a UPS claim now? What is the time limitation to do so? I didn't sign for them, they were just left on my door step. I would like to know what next steps are please.
 
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AER

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I am in the same boat as AER, let alone the cells were damaged, QR codes scratched off, swollen, etc, they were the wrong studs with no hardware. Not only did I not get the wrong batteries, they are unusable. I see that I need to file a UPS claim now? What is the time limitation to do so? I didn't sign for them, they were just left on my door step. I would like to know what next steps are please.
I was told to send an email to catl_debacle@outlook.com with photos of each cell and describe them and test them for voltage. Also state if it's good for your project or not. Also the boxes they came in with packaging. Additionally there is a phone number we are supposed to call to make a claim with ups, but I don't have the number now
 

Mightymach

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@Michael B Caro
What are your hopes with Alibaba?

Is it to remedy the existing problems (literally every order was impacted as these were not what was advertised and biught/sold as) or is it to get inspections for the next group of your buyers?
 

MCJEFE

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Just so you know I had a Michael Caro sighting yesterday!

I can confirm that he is in fact a warm blooded human being thats working his ass off to fix all these problems and make things right as fast as humanly possible (as he promised).

I'm not far from where he is currently at so he came up to personally lay eyes on my damaged cells. By the time he left we had a fair solution to my problem (a different supplier than most of you) and he even drove away with the damaged cells. Evidently there is a market for damaged cells and many of mine are still useable for off grid storage.
 

p40whk

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Ok for those saying that it is not possible to file a claim or damage report with UPS, I was finally able to get some clarification.
I am NOT saying it was the fault of UPS, or that doing this will necessarily do any good, but the supplier has requested it and so I don't see any downside to doing it really.

I was told that for international shipments we should call 866-782-7892.
They will take a damage report.
They will send out someone to "investigate".
They will determine if UPS bears any responsibility.
If they determine that UPS bears responsibility they will generate a claim number.
If they determine that UPS does not bear responsibility they will report their findings back to the shipper.

They also said that anyone that did not sign for the delivery of these boxes, after the are inspected by UPS, can drop them off at the nearest UPS location.......I would not do that myself until we get more clarification of what is going to transpire.

Now, don't put me on blast if that is not what UPS ends up doing, but that is what they person I talked to in international shipping said to do.

I will report to the supplier tonight that their request for UPS claim numbers is not going to be possible until after UPS does their thing.
Tried this, was not able to file any type of claim on the phone and there were no options to speak with any person live. Since I wasn't notified directly that I had to do this and I don't always get notifications of posts on this thread and cannot check it every day I am now 7 days past the 60 day window that UPS says that you can file a claim. I filed one on the Web anyway but expect it to be denied due to the time frame. If I do get some sort of claim number I'll PM you with it so you can send it to the supplier but since I am now 67 days into this debacle, I have no expectation of any resolution.
 

Surferdudemi

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As long as they are the CATL cells from the problem supplier, it does apply to your situation.

Your cells would be in the "never received" category......Which SHOULD be about the most clear cut, along with leaking cells, category there is.

I will only be sending one email from this new email address and responses should be limited to the questions in the email:

Number of cells ordered but not received. Including the tracking number for the box(s) not received and if they are supposedly still in transit or have been recalled by the shipper)
Number of cells received
Number of cells leaking
Number of cells with zero voltage (this is what they asked for but I would include cells with completely unacceptable voltages, even if above zero)
Number of cells badly damaged, misshapen
Number of cells with minor damage
Number of cells with no damage and usable.

Now that I am thinking more about it......it may be better for me to just call everyone on the list and get this info more quickly without having to worry about my email going to spam folder or otherwise being missed.

I think I will do that and then email those that I can not reach by phone for some reason.....
This is a good candidate for a Google form. You can put those as the questions and it will dump the responses into a worksheet. You could even collect preferred contact info that way, but protect it so that random people cannot read the info. If you want help with this, happy to put it together.
 

Michael B Caro

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This is a good candidate for a Google form. You can put those as the questions and it will dump the responses into a worksheet. You could even collect preferred contact info that way, but protect it so that random people cannot read the info. If you want help with this, happy to put it together.
Never heard of it but will look into it.
 

gilatm

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May 10, 2021
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I spent about 3 hours this morning trying the telephone number given to ups, which directed me to file claim on the internet, which directed me to take specific pictures of specific sizes, and at the end it seemed to simply reset and i was not given any case number.

But problems i encountered:
1. the shipper of record is king speed, with whom i have no record of buying anything from.
2. I have no actual receipt to show from the Chinese supplier either.
3. While I am within the 60 day window to file the complaint, I did notice the damage the day it was delivered, and decided not to lie about that, which may have kicked out my claim due to some unknown ( by me) policy.

After going through this it seems that to ups, i am not their customer, but perhaps only Michael who presumably has a receipt; and king speed, from whom they picked up the package. I don't seem to fit in to their system.

Anyway, i tried and didn't seem to progress anything at all. I will post a screen shot of the pictures they want for a claim if someone else wants to give it a shot.
Gil
 

derekisastro

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Jan 27, 2021
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As an original Lishen orderer, switched to CATL in July/August ... I am unsure which category I fall into.

When I switched to CATL I did receive, from Michael, a FEDEX shipping tracking number ... I assume/hope they are on their way, though they have been on their way since August 20 (the date on the shipping tracking number) with no further updates on the tracking information since then. This leads me to actually wonder which 'group' I am or will be in ... I am being patient but do understand and share some frustration about the 'not knowing' part.

Hoping my order is still on its way though I have no way to check. Can you confirm anything Michael? Is this another CATL problem where I might not actually have anything coming to me?
 

AER

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Messages
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I spent about 3 hours this morning trying the telephone number given to ups, which directed me to file claim on the internet, which directed me to take specific pictures of specific sizes, and at the end it seemed to simply reset and i was not given any case number.

But problems i encountered:
1. the shipper of record is king speed, with whom i have no record of buying anything from.
2. I have no actual receipt to show from the Chinese supplier either.
3. While I am within the 60 day window to file the complaint, I did notice the damage the day it was delivered, and decided not to lie about that, which may have kicked out my claim due to some unknown ( by me) policy.

After going through this it seems that to ups, i am not their customer, but perhaps only Michael who presumably has a receipt; and king speed, from whom they picked up the package. I don't seem to fit in to their system.

Anyway, i tried and didn't seem to progress anything at all. I will post a screen shot of the pictures they want for a claim if someone else wants to give it a shot.
Gil
@Michael have you tried to make claims? Are you able to?
 

Michael B Caro

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@Michael have you tried to make claims? Are you able to?
I am not able to make claims with UPS. I called them and posted in here what they said. Not sure if I included my ability to make a claim with UPS but they did tell me that I could not.

I have filed claims with Alibaba.

The Supplier that shipped the cells that are a problem is:

Shenzhen Lithtech Energy Co.,Ltd​


Rep I dealt with is Okra Fu
 

AER

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While people are free to try whatever they want, I still think there is zero chance UPS will do anything (regardless of who files the claim). These cells were not properly packaged. End of

I am not able to make claims with UPS. I called them and posted in here what they said. Not sure if I included my ability to make a claim with UPS but they did tell me that I could not.

I have filed claims with Alibaba.

The Supplier that shipped the cells that are a problem is:

Shenzhen Lithtech Energy Co.,Ltd​


Rep I dealt with is Okra Fu
Who packaged the cells? Do you know?
 

Michael B Caro

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Who packaged the cells? Do you know?
Okra claims that most of the orders were packaged by their shipping forwarder but, if I remember correctly, some of the later ones they packaged themselves.

At one point she posted a picture of a bunch of cells on pallets and said that those were the pallets sent to the shipping forwarder.
 

AER

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Okra claims that most of the orders were packaged by their shipping forwarder but, if I remember correctly, some of the later ones they packaged themselves.

At one point she posted a picture of a bunch of cells on pallets and said that those were the pallets sent to the shipping forwarder.
And is the "shipping forwarder" the King company in California or someone in China or do you know?
 

Michael B Caro

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As an original Lishen orderer, switched to CATL in July/August ... I am unsure which category I fall into.

When I switched to CATL I did receive, from Michael, a FEDEX shipping tracking number ... I assume/hope they are on their way, though they have been on their way since August 20 (the date on the shipping tracking number) with no further updates on the tracking information since then. This leads me to actually wonder which 'group' I am or will be in ... I am being patient but do understand and share some frustration about the 'not knowing' part.

Hoping my order is still on its way though I have no way to check. Can you confirm anything Michael? Is this another CATL problem where I might not actually have anything coming to me?
Your cells were not shipped by the problem supplier....I will ask the supplier that shipped your cells to check and see if the shipping forwarder can sort out where they are at the minute, but my guess is that they are on one of the ships waiting off the coast of CA
 

Michael B Caro

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And is the "shipping forwarder" the King company in California or someone in China or do you know?
I do not know for sure but I will try to find out. I do not think they were the original shipping forwarder. If I remember correctly, when I spoke with King Speed they said that they couldnt tell me anything and I would have to contact the supplier and have them talk to their shipping forwarder (but that phone call was a little while ago and I do not remember for sure. I am going to check with other suppliers and see if King Speed is a shipping forwarder with offices in China or not.

Near as I can figure out looking at their website, I think that King Speed is mostly a company that is based in the US and may provide services here for shipping forwarders in China. IF that is correct, they would not have been the ones to package the cells.....assuming the claim that the shipping forwarder packaged most of the cells is true.
 
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AER

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I do not know for sure but I will try to find out. I do not think they were the original shipping forwarder. If I remember correctly, when I spoke with King Speed they said that they couldnt tell me anything and I would have to contact the supplier and have them talk to their shipping forwarder (but that phone call was a little while ago and I do not remember for sure. I am going to check with other suppliers and see if King Speed is a shipping forwarder with offices in China or not.

Near as I can figure out looking at their website, I think that King Speed is mostly a company that is based in the US and may provide services here for shipping forwarders in China. IF that is correct, they would not have been the ones to package the cells.....assuming the claim that the shipping forwarder packaged most of the cells is true.
Thank you for staying at this and not assuming another identity and deserting us Michael. I know you get a LOT of guff and I wouldnt want to be in your shoes
 
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