Frankly, I am at a loss as to what good it will do to try to file with UPS at this point. I just passed on the request of the supplier, who seems to feel that doing so will help them get UPS to stand some of the loss. Others have said that it is more or less not possible for such a complaint to be filed...I dont know.
I need photos of any damage to the cells. If it is a matter of swelling, probably the best way to show that is to put them up against each other (the wide side of course) so that the photo shows the swelling keeping them from meshing together as they should.
They are asking that people test the voltage and then to give the number of cells that do not have appropriate voltage, the number that are leaking, and the number that have serious physical damage but are not leaking. They I am supposed to tally it all up and let them know how many cells are in each category. My assumption is that they will propose a remedy for each category and that those remedies may differ.
I am not saying that I agree with any of that....but that is what they are asking. When they make their proposals, I seriously doubt it will match what we all want, and I also seriously doubt that their first proposals will be all that they are in fact willing to do. So then it will be a matter of pushing them as hard as possible to get as much done as we/I can. I also fully expect that I will have to fully involve Alibaba, and have already had some contact with Alibaba about what is going on with this.
catl_debacle@outlook.com is the email address to send the information to.