CHINA kills all non Sol-Ark branded DEYE unit in the USA this morning.

[Daddy Tanuki]

3 is years. Then blame Deye or the distributors for selling a product they were not supposed to by contract in those areas.

Do you have definitive proof that pre contract Deye inverters are being blocked ?

If so that is still a Deye problem not a Sol-ark one.

you are still sidestepping the fact that I could have purchased the Deye equipment in a non solark location and then moved. once again, yachts, overlanding rigs and many other mobile applications exist. hell i could have purchased the gear and then moved my whole household. while these are outliers your attempts at blaming the end user is what is disgusting. the issues lie with the maker, and the various distributors. bricking units randomly is not the correct answer and I really, really hope that this goes to class action so I can drink in the tears of the supporters of this bullshit move.

 

[OffGridForGood]

3 is years. Then blame Deye or the distributors for selling a product they were not supposed to by contract in those areas.

Do you have definitive proof that pre contract Deye inverters are being blocked ?

If so that is still a Deye problem not a Sol-ark one.

Lateinamerika and South America also belong to the contract BUT we bought a 230V Deye from Deye directly because 2 years ago only the 110V was exclusive to SolArk this was allowed to sell at that time.

I will try to connect with the VPN and change Country

Now it is a lots of people's problem.

 

[TM48]

Not the New 2024 Deye 12K split phase.
View attachment 256681

I would wait until someone who did not just sign up today and has more than one post comes back and verifies this information. We all know who started this anti Sol-Ark campaign!

Yeah...Deye

 

[42OhmsPA]

Not the New 2024 Deye 12K split phase.
View attachment 256681

Where are you finding that image? My search skills are failing me.

I would wait until someone who did not just sign up today and has more than one post comes back and verifies this information.

Agreed.

We all know who started this anti Sol-Ark campaign!

Competition is fierce, even when it's edited.

 

[Will Prowse]

Might have to recommend people pull their inverters wifi adapters. I don't trust any company on this planet.

Are these units using a dongle? Are there any inverters with internal antenna? My solar edge was using a SIM card for communication.

Teslas powerwall warranty required wifi connection or warranty duration is cut in half or invalid. They changed it a few times. Need to find antenna on that thing and find out how to remove it too.

New tutorial ideas!

 

[Crowz]

Might have to recommend people pull their inverters wifi adapters. I don't trust any company on this planet.

Are these units using a dongle? Are there any inverters with internal antenna? My solar edge was using a SIM card for communication.

Teslas powerwall warranty required wifi connection or warranty duration is cut in half or invalid. They changed it a few times. Need to find antenna on that thing and find out how to remove it too.

My tp6048 has wifi built in but no connected to anything and my 10kw srne clone I got from sungold has a dongle (somewhere). I use solar assistant to talk to the newer 10kw one and have no idea where the dongle that came with it is.

The smaller inverters I use for running my crypto stuff are all offline net wise.

 

[OffGridForGood]

Are these units using a dongle?

All the Deye units that got bricked were connected with the dongle.
Even the case where a member had one Deye connected and one Deye beside it not-connected, only the connected inverter bricked.

edit summary of members with bricked Deye in this thread.
@webbbn was first to report bricked Deye confirmed dongle
@PanGirl was next from Panama, has two Deye only one bricked -the one connected with dongle
@van-traveler86 commented he has customers with bricked Deye in PR
@morepwr from NB Canada confirmed Deye bricked was connected via dongle
@JWLV called Sol-Ark Tech support and reported back confirmed they had received calls about bricked inverters - see post #489

We also have several members report they have Deye units Not Bricked - and all said no dongle connection. we will not say who, to protect the innocent.

 

[Nobodybusiness]

Anybody aware of this situation should refuse to do business with Deye and their associates after this. Doing further business with them will only prove that what they did here was acceptable. I'm sorry that you feel differently, it reflects poorly upon you.

Doesn’t reflect on me at all. That’s just projection.

I simply stated the facts. All this emotional wailing is on you.

Installers won’t change just because some of you are butthurt.

What about Susynk and other Deye contractual partners?
fuck them too or is it just Sol-Ark?

You and other never miss a chance to badmouth Sol-Ark every time the name comes up.

James Signature Solar puts them on blast as often as possible and you all jump on the wagon.

He went and edited the post afterward trying to avoid getting drawn into a libel case.

Unless you or anyone else have definitive proof
They orchestrated this and pushed Deye to do it then all your wailing is for not.

I’ll give you a hint None of you know one way or the other unless you are reading communications from Sol-Ark to Deye.

You all allow your personal hatred of Sol-Ark to drive the entire narrative.

 

[koppted]

Not the New 2024 Deye 12K split phase.
View attachment 256681

I would wait until someone who did not just sign up today and has more than one post comes back and verifies this information. We all know who started this anti Sol-Ark campaign!

Deye started this Anti-Sol-Ark campaign. How incredibly short sighted.... As has been pointed out, there a people who bought their split phase Deye units before the exclusivity agreements. But even if it was after this is a horrible way for any company to deal with consumer hardware.

 

[Nobodybusiness]

you are still sidestepping the fact that I could have purchased the Deye equipment in a non solark location and then moved. once again, yachts, overlanding rigs and many other mobile applications exist. hell i could have purchased the gear and then moved my whole household. while these are outliers your attempts at blaming the end user is what is disgusting. the issues lie with the maker, and the various distributors. bricking units randomly is not the correct answer and I really, really hope that this goes to class action so I can drink in the tears of the supporters of this bullshit move.

Never once condoned what they did.

Stated that it’s been known to not buy Deye in North America for 3 years & PR.

All these people didn’t buy in Japan and moved to PR or Canada. If they have and it’s pre contract then they have a case.

Deye has those Serial #s They know when they were built and entered the distribution channel.

Be pretty stupid of them to shut down Pre contract inverters.

I asked you earlier what proof do you have of pre contract inverters being shut down?

Nothing just more innuendo and name calling.

Also ignorance of the law is no excuse.

I never condone what they did I stated facts and every single one of you responded like Karens clutching their pearls.

 

[Tulex]

So, I just read some Deye manuals and literature. I didn't see anything that said that it couldn't be used in certain regions. Maybe I skimmed too quickly. I know it's been talked about on here a lot, I knew it 18 months ago from here when I bought my 15K. But where does it actually say so? Are we just supposed to know it because there are no dealers here? As others have said, there are Deyes here from before the agreement, and people have brought them here after buying them in the proper region.

I don't have an issue with Sol-Ark's contract with Deye. I don't have an issue with them fighting to force Deye to honor the contract. I don't like that the Deye inverters were turned off. Especially in the manner they were.

Other than speculation, I don't think anyone actually knows anything other than it did happen to some people. So they say. I think it will be very interesting to see how this plays out. In reality, we may learn very little.

 

[TM48]

Deye absolutely poisoned their brand for anyone who hears the whole story. Except of course Sol Ark employees.

Fist raised. "Remember the Deye"!!!!

 

[OffGridForGood]

Are we just supposed to know it because there are no dealers here?

The customer is not supposed to know the inner workings of distributorships, the sellers know.
I needed a specialty part in a hurry last week - my region is part of Toronto's territory 1800km from me, and they say two-three days to get me the part. So I call Winnipeg - only 200km (2 hours drive) away and they have the part I need on the shelf - but as soon as I gave my address for shipping NOPE - you need to call Toronto, we can't sell to you in Ontario.

this is how distributerships work, the customer doesn't need to know, and shouldn't be held ransom for the sellers not following their own contracts.

 

[Tulex]

Deye absolutely poisoned their brand for anyone who hears the whole story. Except of course Sol Ark employees.

Fist raised. "Remember the Deye"!!!!

I find this comment comical. You made a statement like you've heard the whole story. No one has.

 

[DVD]

I’m probably going to take my EG4 8kEXP offline. I’ve got a pretty good idea how the whole system functions now, after a couple years, so a Bluetooth battery capacity monitor is all I really need (and have because “I trust no one”)

 

[Tulex]

The customer is not supposed to know the inner workings of distributorships, the sellers know.
I needed a specialty part in a hurry last week - my region is part of Toronto's territory 1800km from me, and they say two-three days to get me the part. So I call Winnipeg - only 200km (2 hours drive) away and they have the part I need on the shelf - but as soon as I gave my address for shipping NOPE - you need to call Toronto, we can't sell to you in Ontario.

this is how distributerships work, the customer doesn't need to know, and shouldn't be held ransom for the sellers not following their own contracts.

So let's just assume that Deye was who shut down the inverters. One would think that it would be in their best interest to make it very clear, via on site literature, a huge sticker on the inverter, etc. that says "This inverter will not work in these regions". We don't live in a world of exclusive sourcing anymore. They know that. I just find it odd that such an action was taken with no real effort to prevent it. Yes, I get they were happy with sales because of the lack of warning, but that's turned out to be very short sighted.

 

[Danke]

Deye absolutely poisoned their brand for anyone who hears the whole story. Except of course Sol Ark employees.

Fist raised. "Remember the Deye"!!!!

First they came for the Deye owners, and I said nothing…

 

[Steve777]

When we get tired of digging into the mystery of who did what when with this bricking, there is another issue which needs to be thought about.

Since this saga has shown that there is or could be a back door bricking mechanism built into Chinese inverters; how long will it be til the hackers start trying to take advantage of it? Maybe at first a hack which will unbrick the effected inverters, not unlike the illegal satellite TV decodes of years ago. But just as likely others which will brick them and hold the inverters for ransom ("send us 0.15 bitcoins to get the code to restore your inverter"). The possibilities are endless for the creative (and dishonest) hacker.

This may not happen right away, but I would bet is coming.

 

[Tulex]

When we get tired of digging into the mystery of who did what when with this bricking, there is another issue which needs to be thought about.

Since this saga has shown that there is or could be a back door bricking mechanism built into Chinese inverters; how long will it be til the hackers start trying to take advantage of it? Maybe at first a hack which will unbrick the effected inverters, not unlike the illegal satellite TV decodes of years ago. But just as likely others which will brick them and hold the inverters for ransom ("send us 0.15 bitcoins to get the code to restore your inverter"). The possibilities are endless for the creative (and dishonest) hacker.

This may not happen right away, but I would bet is coming.

The bricking for ransom probably isn't a long term issue, as the manufacturer/seller can probably undo it.

 

[DVD]

Though I certainly have a view about the business aspects of this allegation, I’m reminded that something similar can and has happened elsewhere.
I’m a dinosaur compared to most others on this forum regarding technical matters. That I still use SOLARMAN is a good example of how behind the times I am. However in my self defense, I recently noticed a new button on SOLARMAN under the “Device” menu labeled “Remote Control”. It scared me enough to jump back on this forum where I found the current thread. Hence my decision to disconnect my inverter from the internet.
The other, not so newsworthy, abuse of IoT is Caterpillar disabling farm equipment remotely for whatever reason.
Think about what would most disrupt your well being. If it’s connected to the internet, please think carefully.

 

[cs1234]

Doesn’t reflect on me at all. That’s just projection.

It does reflect on you, you are here cheerleading for Deye, claiming that what they have done is perfectly moral.

Installers won’t change just because some of you are butthurt.

I'll give you that much. They won't change. I said anybody aware of the situation should avoid Deye and their products. I didn't say they would. As evidenced by many things in this world, morals are secondary to money.

What about Susynk and other Deye contractual partners?
fuck them too or is it just Sol-Ark?

I've had a conversation here on the forum with a Sol-Ark employee before, don't remember his role, but it was pretty high up at the time. I didn't much care for him, he was an ass. Will had a personal run in with the Sol-Ark CEO at a conference, and found him to be unpleasant. I have no idea about Sunsynk or the other Deye contractual partners, maybe they are all sweet as pie and it's a shame Deye pulled this bullcrap.

You and other never miss a chance to badmouth Sol-Ark every time the name comes up.

You're right, I don't give jerks a pass. I also bad mouth SS/EG4 and Fortress Power everytime I get a chance as well. If I see injustice, I call it out. You on the other hand, praise it.

James Signature Solar puts them on blast as often as possible and you all jump on the wagon.

You can't make any claim I'm a fan of James, EG4 or SS. Anybody here on the forum, including those three could vouch for that.

He went and edited the post afterward trying to avoid getting drawn into a libel case.

Yeah, that was dumb, wasn't it? I've called him out for his stupid behavior multiple times in the past.

Unless you or anyone else have definitive proof
They orchestrated this and pushed Deye to do it then all your wailing is for not.

I’ll give you a hint None of you know one way or the other unless you are reading communications from Sol-Ark to Deye.

Maybe we'll get lucky and some of that will eventually come out. Regardless of Sol-Arks role in this, I've been railing predominantly against Deye. Deye is the one that did something stupid here, whether at Sol-Arks urging or not, Deye is the one acting poorly.

I like how you say calling out bad actors for the bad acts is "wailing". What an awful way to look at things.

You all allow your personal hatred of Sol-Ark to drive the entire narrative.

If you say so.

 

[OutlawSolar]

When we get tired of digging into the mystery of who did what when with this bricking, there is another issue which needs to be thought about.

Since this saga has shown that there is or could be a back door bricking mechanism built into Chinese inverters; how long will it be til the hackers start trying to take advantage of it? Maybe at first a hack which will unbrick the effected inverters, not unlike the illegal satellite TV decodes of years ago. But just as likely others which will brick them and hold the inverters for ransom ("send us 0.15 bitcoins to get the code to restore your inverter"). The possibilities are endless for the creative (and dishonest) hacker.

This may not happen right away, but I would bet is coming.

I'm not worry about a hacker.
Deye has clearly demonstrated that the one who makes the inverter is more dangerous than any hacker would be. Your home can go dark any minute no warning.

 

[ULR]

The bricking for ransom probably isn't a long term issue, as the manufacturer/seller can probably undo it.

And then the bad guy can redo it, etc.

Not to mention that the bad guy, once he has found the code, if he can inject his own code, can inject a customized version that can use a different number or number generation algorithm and perform the same function, with the manufacturer unable to fix it.

Also, it may turn out that the manufacturer's brick-it mechanism already has a "feature" allowing the brick command(s) to modify the magic number.

Now that the bad guys know the code is there they can hunt it down and analyze it, and use it to build all sorts of weaponry.

Heck: Just the displayed text, if it was precanned in the code rather than downloaded by the kill command, gives them something to search for in the image/firmware load file to identify the code of interest.

Actually using this thing was stupid. Any state actor or ransomware gang that doesn't already have a way to brick these (and other) inverters is no doubt hard at work this weekend on one.

Also, now that the issue is out in the spotlight, expect them to be hunting for similar "features" in the products of other Chinese OEMs - either just in case they also installed one they haven't used yet, or in case the Chinese government mandated that they install the capability and keep quiet about it.

 

[ULR]

I'm not worry about a hacker.
Deye has clearly demonstrated that the one who makes the inverter is more dangerous than any hacker would be. Your home can go dark any minute no warning.

I worry. A malware operation would be using it lots, and randomly, wherever they get hold of the necessary access. Using only equipment from contracted dealers would be no protection.

This could be a debacle on the level of Snowden's revelations of Prism and other computer spy tools.

 

[Nobodybusiness]

t does reflect on you, you are here cheerleading for Deye, claiming that what they have done is perfectly moral.

Nope. Just Sol-Ark had legal right to protect their products and agreements.

Even said as much earlier in the thread.

Never condoned Deye or anyones actions.
Your feelings did that.


You now want to say this is all About DEYE but you post that you hope it hurts Sol-Arks business.

You're right, I don't give jerks a pass. I also bad mouth SS/EG4 and Fortress Power everytime I get a chance as well. If I see injustice, I call it out. You on the other hand, praise it.

never once praised it. Another lie.

Maybe we'll get lucky and some of that will eventually come out. Regardless of Sol-Arks role in this, I've been railing predominantly against Deye. Deye is the one that did something stupid here, whether at Sol-Arks urging or not, Deye is the one acting poorly.

Yea let’s act like this wasn’t all about Sol-Ark.

If you say so.

I do.