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CHINA kills all non Sol-Ark branded DEYE unit in the USA this morning.

robby said:
What complaints are you hearing?
I have only heard a couple and those typically involved people trying to do Gen shaving or something else that Sol-Ark told them it does not support.
All companies have unsatisfied customers, but let’s talk ratios on the forum since you mentioned it.
For every single Sol- Ark complaint how many signature solar complaints have there been?
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Well, the last 3 Sol-Arks that I have been involved on trying to get an RMA for, have literally taken 2-3 weeks just to get an RMA shipping label! (This was within the last month.)

So there is that.....

And things like external CT sensors being limited to far less than passthrough rating of the unit.... (100ish amps...) and Sol-Ark not lifting one pinky finger to help find alternative options....

And internal CT sensors backwards out of the box.... twice.... (btw, this causes all kinds of goofy readings and adverse actions from the inverter)

And randomly not charging until a complete power cycle was done on the units, despite the battery being very dead... like 46 volts dead.....

Or randomly limiting pv power despite not being anywhere close to the configured limits.....

I'll stop now, (there are plenty more random ones I could talk about) but I don't want to hear the "there are hardly any issue with Sol-Ark" thing.

To be fair, it seems like all of these newer Chinese made AIOs have their fair share of bugs, glitches, quality control failures, etc! I think it's high time to bring manufacturing back to the states! We are all too cheap (me included) to spend the extra money on U.S. made quality stuff, so we have sold out to overseas stuff..... just my 2 cents.
 
Texas-Mark said:
Say what? I have clearly said it was my opinion that Sol-Ark was involved and I gave my reasons for that opinion. And yet he claimed I was just speculating. And he lumped everyone who had that same opinion as "Sol-Ark haters".
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I wasn't singling anyone out with my comment.
 
Norwasian said:
If VPN users get bricked who have chosen to access American resources via an American IP address, this could have rather far-reaching impact.

In Thailand, we experience many issues with American services due to (in my opinion) irresponsible network administrators who simply block all Thai IP addresses unilaterally as a security measure. I have, from Thailand, been unable to access dozens of sites, including many one would think unlikely, such as homedepot.com,
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I can tell you my employer blocks basically any IP address outside of North America from accessing our corporate network. We do it because we saw constant attempted logins 24x7 from outside of the USA before we implemented such a block. My understanding is our website is open to the entire world. Certainly, people try to login from the USA, but less often. Those in other countries don't really fear prosecution.
 
Deye and Solark have been true to their contract. The problem is with third party sellers especially on Alibaba. They are selling region specific inverters to buyers in the USA. Solark found out about it contacted deye and deye shut down the inverters in locations that not adhere to the regions that was specified in the country that should be Solark inverters only. I live in the USA and was thinking of buying one of these deye inverters on Alibaba, have it delivered to my house here in the US and take it to my home country to use in Jamaica. But I decided to go with a EG4 instead. Now seeing what can happen regarding inverters getting shut down remotely my offgrid inverter once updated will truly be staying offgrid meaning no internet.
 
If they want to make their inverters location specific, it should be on the label and not work from the start.
The main issue is that they shut down customers inverters, that have been up and running. Some, for over 2 years. These customers have no recourse with the seller. Their only option now, is a class action suit with the manufacturer that attacked them. And it's a PR nightmare for all distributors of Deye products.
This was a huge mistake in my opinion. And if they don't correct it quickly, I believe that they will all suffer greatly.
 
TheseekerJam said:
Deye and Solark have been true to their contract. The problem is with third party sellers especially on Alibaba. They are selling region specific inverters to buyers in the USA. Solark found out about it contacted deye and deye shut down the inverters in locations that not adhere to the regions that was specified in the country that should be Solark inverters only.
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Sol-Ark has been publicly telling Deye not to allow Grey market Inverters into their region for over three years now.
This is nothing new. The fact that Deye never listened to them and now suddenly changed their mind on stamping out the grey market sales has probably got to do with the political Winds changing in the USA.
 
rhino said:
Wonder how exactly they are detecting this? Is the DEYE inverter phoning home and/or people using some on-line cloud based monitoring system and then they kill your inverter if the IP# is coming from USA?
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At the risk of showing just how much beginner I really am, I wondered how they blocked the sun so selectively. (She said tongue in cheek)
 
TheseekerJam said:
Solark found out about it contacted deye and deye shut down the inverters in locations that not adhere to the regions that was specified in the country that should be Solark inverters only.
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What's your source for all this information? You are able to monitor internal communications between Deye and Sol-Ark?
 
robby said:
Sol-Ark has been publicly telling Deye not to allow Grey market Inverters into their region for over three years now.
This is nothing new. The fact that Deye never listened to them and now suddenly changed their mind on stamping out the grey market sales has probably got to do with the political Winds changing in the USA.
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That's very possible. But they have gone about it the wrong way.
They shouldn't have attacked the customers.
 
The problem here is that now there's a lot more competition in the market... when deye introduced a true hybrid inverter with grid backfeed capabilities and the possibility to use 48v batteries there was nothing like it around and with all the UL certifications and the ability to do grid tie and comply with the net metering rules they were ahead of market, in puerto rico since we suffer for constant blackouts we knew the quality of the deye products while in US mainland people were just focused on grid tie systems since no 1 cared about batteries later deye come with all the restrictions because of solark... they think these small quantities are the one hurting their business but most likely competition like luxpower tek, SRNE, and all the other companies bringing new solutions like schneider with their new AIO systems even Tigo have their own system luxpower is selling to (fortress energy, eg4 and others here in PR like maximo solar now solark is not having their expected sales and the only excuse is the few deyes that get to PR from alibaba.
 
van-traveler86 said:
The problem here is that now there's a lot more competition in the market... when deye introduced a true hybrid inverter with grid backfeed capabilities and the possibility to use 48v batteries there was nothing like it around and with all the UL certifications and the ability to do grid tie and comply with the net metering rules they were ahead of market, in puerto rico since we suffer for constant blackouts we knew the quality of the deye products while in US mainland people were just focused on grid tie systems since no 1 cared about batteries later deye come with all the restrictions because of solark... they think these small quantities are the one hurting their business but most likely competition like luxpower tek, SRNE, and all the other companies bringing new solutions like schneider with their new AIO systems even Tigo have their own system luxpower is selling to (fortress energy, eg4 and others here in PR like maximo solar now solark is not having their expected sales and the only excuse is the few deyes that get to PR from alibaba.
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I might of missed it, did you ever try using a VPN to " unbrick " the inverters?
Has anyone reported back about trying a VPN?
 
robby said:
Sol-Ark has been publicly telling Deye not to allow Grey market Inverters into their region for over three years now.
Click to expand...
Sorry but do you have an example, like a link where Sol-Ark publicly told Deye that?
 
timselectric said:
If they want to make their inverters location specific, it should be on the label and not work from the start.
The main issue is that they shut down customers inverters, that have been up and running. Some, for over 2 years. These customers have no recourse with the seller. Their only option now, is a class action suit with the manufacturer that attacked them. And it's a PR nightmare for all distributors of Deye products.
This was a huge mistake in my opinion. And if they don't correct it quickly, I believe that they will all suffer greatly.
Click to expand...
Exactly this. I simply don't understand why Deye doesn't put a huge sticker on the face of the inverter.
"To be removed by customer only"
"This inverter in not to be installed in the following regions"
"Doing so may result in a disabled inverter"

AND

Deye, stop activating Deye inverters that are not in the proper region.
 
kolek said:
Nope, it's pronounced "die" as in "I had my inverter die on me."
So the correct way of putting it is like "Deye Deye'd my Deye and it Deye'd on me."

Source: I own one, I should know.
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I own one too. I’m pretty sure it was a Deye video, from Deye, where I heard the pronunciation.

ChatGPT says D-eye. ¯\_(ツ)_/¯
 
Tulex said:
Exactly this. I simply don't understand why Deye doesn't put a huge sticker on the face of the inverter.
"To be removed by customer only"
"This inverter in not to be installed in the following regions"
"Doing so may result in a disabled inverter"
Click to expand...
What will stop the dealer from removing that sticker.LOL
 
Tulex said:
Exactly this. I simply don't understand why Deye doesn't put a huge sticker on the face of the inverter.
"To be removed by customer only"
"This inverter in not to be installed in the following regions"
"Doing so may result in a disabled inverter"

AND

Deye, stop activating Deye inverters that are not in the proper region.
Click to expand...
A sticker wouldn't be good enough. It would need to be part of the label and manual.
 
reader2580 said:
I can tell you my employer blocks basically any IP address outside of North America from accessing our corporate network. We do it because we saw constant attempted logins 24x7 from outside of the USA before we implemented such a block. My understanding is our website is open to the entire world. Certainly, people try to login from the USA, but less often. Those in other countries don't really fear prosecution.
Click to expand...
There are other, better, ways of dealing with those "constant attempted logins." A well-known one is the usage of fail2ban, where one can set the firewall to automatically block, for a period of time, an IP address that fails two or more consecutive logins.

Imagine if @Will Prowse blocked all countries other than America...many of us would be unable to participate here without those special VPN services, to get an American IP address, which would seemingly now put our legitimate Deye products at risk of this ransomware.

It's really an unfair practice to block foreign countries unilaterally. Americans and other good citizens do happen to reside all over the world.
 
timselectric said:
A sticker wouldn't be good enough. It would need to be part of the label and manual.
Click to expand...
All of these attempts are just a temporary patch.
Fundamentally, it's the 300% markup that fuels buying from China instead of the local importer.
People will read the manual but use a VPN to go around the country blocking.
Then what? put a GPS in the inverter?
EG4 also has to set their markup reasonably or people with find a way to buy Luxxpower.
IMO.
 
There are two ways to attempt to prevent the operation of Deye inverters in a region.

One is to do everything possible to make the buyer aware before the sale. This would be easy with legit resellers, Deye can make them post a warning to stay a reseller. The non legit resellers, well, buyer beware.

The other option is after the sale. Sell it with the screen of death, make the buyer register the unit before activation to get the 5 digit code. At that point, Deye could make an effort to not activate units in the wrong region.
 
OutlawSolar said:
All of these attempts are just a temporary patch.
Fundamentally, it's the 300% markup that fuels the reason people buy from China instead of the local importer.
People will read the manual but use a VPN to go around the country blocking.
Then what? put a GPS in the inverter?
EG4 also has to set their markup reasonably or people with find a way to buy Luxxpower.
IMO.
Click to expand...
Yep there is one in your smart phone all they would need to do was have it connect to the BT on your smartphone and they would have your location
 
I doubt Deye would ever put a sticker. But the forum can still do something about this. For example, a moderator like @Supervstech could pin a warning somewhere visible on the forum to alert people of the threat this kind of behavior poses. An alert like that would send a strong message to Deye and their partners that attacks of this kind will not be tolerated, and could put a serious dent in their sales.
 
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