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CHINA kills all non Sol-Ark branded DEYE unit in the USA this morning.

Can someone give a TL;DR (I already read a crap load here) of what has actually happened?

Were there any SolArk devices locked out? I have no skin in the game besides having a 15K powering my house (dongle with no connectivity).
 
jarred125 said:
Can someone give a TL;DR (I already read a crap load here) of what has actually happened?

Were there any SolArk devices locked out? I have no skin in the game besides having a 15K powering my house (dongle with no connectivity).
Click to expand...
Deye remotely locked out end users from using Deye inverters they purchased.
The "ransom screen" tells them to contact Sol-Ark if in the US.
It asks for a five-digit code to remove the lockout.

Then 57 pages of conversation and intrigue and corporate positioning followed, occupying nearly all of our time over the weekend. 😜
And finger pointing, lots and lots of finger-pointing.
 
ricardocello said:
Deye remotely locked out end users from using Deye inverters they purchased.
The "ransom screen" tells them to contact Sol-Ark if in the US.
It asks for a five-digit code to remove the lockout.

Then 57 pages of conversation and intrigue and corporate positioning followed, occupying nearly ball of our time over the weekend. 😜
Click to expand...
Nice synopses
 
ricardocello said:
Deye remotely locked out end users from using Deye inverters they purchased.
The "ransom screen" tells them to contact Sol-Ark if in the US.
It asks for a five-digit code to remove the lockout.

Then 57 pages of conversation and intrigue and corporate positioning followed, occupying nearly all of our time over the weekend. 😜
And finger pointing, lots and lots of finger-pointing.
Click to expand...

Finger pointing is expected on the internet XD

Thank you!
 
James Showalter said:
Good Morning everyone, Yesterday Luxpower's founder James Wang and myself decided it is necessary to make it clear that both of our companies believe in the absolute rights of customers who have bought inverters from any sales channel of any kind. As an off grid user myself since I was 15 I cannot imagine waking up one morning to find that a company or companies had decided I no longer had the "privilege to use my inverter" and violated my trust of their web services by locking out the inverter my family depended on.
I hope more companies can make statements like these and even the offending ones reconsider their actions and correct their position in favor of the rights of end users.
Jointly signed statement attached

Joint Statement by EG4 Electronics and Luxpowertek
Date: 11/18/24
Subject: Response to Market Outrage Over Unauthorized "Kill Code" Incident

Dear Valued Customers, Partners, and Stakeholders,

In recent days, the off-grid power community has been deeply disturbed by the actions of a prominent backup inverter manufacturer, who has been reported to have disabled hybrid inverters through the use of a "kill code" causing owner’s systems to shut down. Onscreen messages referencing “exclusivity” deals have further confused and upset many.

We want to be clear:, The rights of homeowners and consumers must never be undermined. Homeowners who have purchased hybrid inverters have done so with the expectation of a fully functional product for its lifetime and not subject to external control or disabling. While manufacturer are free to enter into business agreements and distribution deals, failure to execute the plans and agreements is a matter for them to resolve and should not impact the end customer.

As joint developers of hybrid inverters and manufacturing partners in the U.S. market, EG4 Electronics and Luxpowertek stand firm in our commitment to the rights of homeowners. We unequivocally assert that manufacturers never have the right to sabotage or disable inverters that have already been sold to customers. Your inverter is your property, and we, as developers and testers, will continue to provide software improvements at no cost to you, the hardware owner.

We wish to make it absolutely clear that neither EG4 Electronics nor Luxpowertek have ever, or will ever, place any unauthorized software or "kill codes" in any hardware sold through any channel, at any time. This is a fundamental principle that guides our partnership.

As we continue to grow our joint partnership in the U.S. market, both companies remain committed to supporting our customers. While stable market strategies sometimes are needed eventually in building steady quality and making local jobs, We will continue to share software improvements, updates, and advancements freely, as a token of our appreciation for the role that all Luxpowertek-based customers have played in supporting our companies. Together, we are advancing the dream of creating more accessible, reliable, and affordable technology for all.

We appreciate your continued trust and support as we remain steadfast in our mission to provide high-quality products and service without compromise.
Click to expand...
It does not matter what you want to do or think you can do.
Luxpower and James Wang specifically answer to the CCP first and foremost. If the CCP says to brick the Inverters there is nothing you can do about it because the Servers are in China under the CCP control, James Wang and his business are completely under CCP control.
 
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I don't see Deye doing this of their own volition. But I also don't see Solark forcing such an extreme measure that will hardly benefit them in the short term and possibly harm them in the long term.

There is a middle ground where Solark has been asking Deye to get a handle on these devices being resold in the regions they have contracts in. Deye wasn't responsive so Solark starts or threatens to start legal proceedings. Deye then overreacts, throws Solark under the bus, preempts Solark's lawsuit, and dissuades legal action in the future.

All speculation but seems more plausible then Solark actually wanting the situation we are currently in.
 
This has been very entertaining. Personally I pulled the dongle off my 15K last night and I will only make changes on the built-in screen. I already have Solar Assistant plugged in pulling data for read-only monitoring. I was already considering doing it, but this event pushed me over the edge. I didn't want anyone (incl Sol-Ark or the amazing new app they developed😏) making remote changes to my 15K.
 
jarred125 said:
Are you saying this is proof that Solark users are having their inverter disabled? As far as I can see, this shows no branding of any kind.
Click to expand...
Historically black frame was SolArk and gray frame was Deye, so the assumption would make sense. However as pointed out the Deye 12k is a black frame also.
That, and the poster says it is a SolArk. Could be confused. But it is right on the front panel so...
 
SparkyJJO said:
Historically black frame was SolArk and gray frame was Deye, so the assumption would make sense. However as pointed out the Deye 12k is a black frame also.
Click to expand...

The other issue with it is people can fake photos easily these days. Without further proof it seems insane that James would jump to such a conclusion. I would imagine he would not enjoy his own company (or himself) being blasted without proof of said event happening.
 
SparkyJJO said:
Historically black frame was SolArk and gray frame was Deye, so the assumption would make sense. However as pointed out the Deye 12k is a black frame also.
That, and the poster says it is a SolArk. Could be confused. But it is right on the front panel so...
Click to expand...
Its also the one and only post that person made on the forum and hasn't been back since...
 
SparkyJJO said:
I knew you were buddy buddies with them by the amount of Sol-Ark love you have and absolute hate towards their competition.
Do they pay you too?

I get being a fan of a company but I really seriously wonder at times if you're paid by them or something.
Click to expand...
Democrats lost the last election with that tactic.
 
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