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CHINA kills all non Sol-Ark branded DEYE unit in the USA this morning.

TM48 said:
How do you know that? IMO that would prove SolArk was involved. If I were a bricked Deye owner I would lodge an cyber incident report with the Dept. Of Homeland Security. If enough owners did so HS might look into it. They have the resources to track back to the source and initiate proceedings.
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There is no mystery to the source of the bricking. It was Deye.

Deye did a firmware update that included a check for the geo location of the inverter. If it was located in the areas they wanted bricked it got bricked. Again NONE of this is open for debate. This IS what happened.

The ongoing argument that sol-ark asked them to do it or not is the only part that is open to debate.
 
Crowz said:
There is no mystery to the source of the bricking. It was Deye.

Deye did a firmware update that included a check for the geo location of the inverter. If it was located in the areas they wanted bricked it got bricked. Again NONE of this is open for debate. This IS what happened.

The ongoing argument that sol-ark asked them to do it or not is the only part that is open to debate.
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While I agree in principle I seriously doubt they used a geoip database. They are notoriously inaccurate. More likely serial numbers. I'd like to know if Pakistan or the UK has experienced any lockouts.
 
rogerheflin said:
No it would not prove SolArk was involved. It would simply indicate that this 5-digit code was always there in the firmware but not being used until Deye hit the kill switch and then it starts asking for the key. If it was always there, the software that SolArk has likely has something to generate the key or the key is sent to them when they get the inverters. SolArk may not even know they have the key/generators for their inverters as it may be something on the paperwork/documentation that was not needed before. Software licensing issues have suddenly required finding the original paper work with the magic numbers on them that were not needed until odd something happened.
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I don't agree.
 
TM48 said:
While I agree in principle I seriously doubt they used a geoip database. They are notoriously inaccurate. More likely serial numbers. I'd like to know if Pakistan or the UK has experienced any lockouts.
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Wouldn't it require both geo and s/n?
 
TM48 said:
While I agree in principle I seriously doubt they used a geoip database. They are notoriously inaccurate. More likely serial numbers. I'd like to know if Pakistan or the UK has experienced any lockouts.
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I could imagine a guy in Pakistan, using a USA vpn id, getting bricked.....:eek::fp2
 
Kornbread said:
Dropping this here.
View attachment 257476
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Sent by you:​

We don’t have time to wait for them to figure that out but an immediate swift solution is required so for our customers we’re immediately replacing all affected inverters.Our market focuses on high-voltage residential and commercial solar solutions. We couldn’t afford to wait for Deye, as our customers had already paid for their equipment. We do not sell split-phase Deye residential equipment. The affected customers were using commercial three-phase high-voltage off-grid systems. After having attorneys review our agreements, it was clear that Deye had no reason to fear Sol-Ark, as their agreements pertain to different equipment and markets.We quickly found a reputable hybrid option for both commercial and residential use, which is superior to both Deye and Sol-Ark. Although we are incurring upfront losses by replacing all affected inverters, we are committed to ensuring our stance on energy independence is clear. Deye made a critical mistake, and the minimal business they receive from Sol-Ark is embarrassing. Sol-Ark’s response to this situation was extremely disappointing, displaying selfishness and a lack of foresight. I had assumed Deye had conducted thorough research before entering binding contracts, but this misstep suggests they may not survive the next year. Our country thrives on free enterprise and competition, and it’s evident that Sol-Ark cannot compete, leading to their ill-advised decision to force a power shutdown on inverters.We did our homework and made sure that our new inverters would exceed what the customers have and at this point do what we can to protect them by making sure our buying power will hopefully offset any poor decisions made by these inverter companies. The fact is if we were at war with china well maybe this could happen. Our customers and our country is not at war with china. And as for our customers we have no residential split phase high voltage inverters with Deye on them. And I promise every American we won’t ever have future dealings with that company.

We offer to help any customer that is suffering from this to do their homework. And if you do not find a solution then we will do what we can to help you navigate this. Our pricing will be case by case basis and we’re not looking at this as an opportunity to get wealthy we’re looking to hopefully build some relationships with those who want what we want and that’s the right to own your own power:
 
Oldphile said:
@cs1234 Where did you see that Sol-Ark sued Deye? I know they sued Lion Energy.
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You might be right. I can't find anything relating to Deye other than that Lion tried to bring Deye in as a co-defendant in that lawsuit.

I thought I saw it here a while back. Maybe I'm spreading mis-information based on my misinterpretation of past forum threads. I'm pretty sure I'm not the only one to have spread this awful heresay against Sol-Ark, but I apologize for doing so. If anybody has any idea where I picked this misinformation up, I would certainly like to know.

P.S. Doesn't change my opinion that Deye and Sol-Ark both suck though, not necessarily for the same reason.
 
Solarnow said:
We quickly found a reputable hybrid option for both commercial and residential use, which is superior to both Deye and Sol-Ark. Although we are incurring upfront losses by replacing all affected inverters, we are committed to ensuring our stance on energy independence is clear.
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Mind sharing what that brand/device was?
 
1732224988328.png

Is that an accurate statement? Is Deye a contract manufacturer for Sol-Ark? I thought the relationship was more along the lines of Sol-Ark is a licensed distributor of Deye equipment in the US? Is Sol-Ark the one that owns the design and is merely having Deye manufacture it for them, like Apple with an Iphone?
 
cs1234 said:
View attachment 257670

Is that an accurate statement? Is Deye a contract manufacturer for Sol-Ark? I thought the relationship was more along the lines of Sol-Ark is a licensed distributor of Deye equipment in the US? Is Sol-Ark the one that owns the design and is merely having Deye manufacture it for them, like Apple with an Iphone?
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No, more complicatet, the original are 3 Phase or Single Phase Inverter and SolArk has only Design the Split Phase part
 
cs1234 said:
View attachment 257670

Is that an accurate statement? Is Deye a contract manufacturer for Sol-Ark? I thought the relationship was more along the lines of Sol-Ark is a licensed distributor of Deye equipment in the US? Is Sol-Ark the one that owns the design and is merely having Deye manufacture it for them, like Apple with an Iphone?
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That's been discussed on the forum ad nauseum. Sol-Ark haters are sure Deye engineered the product. I'm not so sure.
 
cs1234 said:
View attachment 257670

Is that an accurate statement? Is Deye a contract manufacturer for Sol-Ark? I thought the relationship was more along the lines of Sol-Ark is a licensed distributor of Deye equipment in the US? Is Sol-Ark the one that owns the design and is merely having Deye manufacture it for them, like Apple with an Iphone?
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Sol-Ark may not own the design. Sometimes contract manufacturing includes contract design and manufacturing. And in the contract design case there can be any number of agreements that allow or don't allow the contract company to sell anything a lot depending on who pays for the design. I have years ago seen an IBM contracted design and manufacturing agreement where the contracted company was allowed to sell to anyone anywhere 2 years after IBM first shipped the product. I know this because the company I worked for started selling said machine immediately after the 2 years expired, the contract company had been finding other buyers and giving them samples and telling them when they were allowed to sell them. IBM in this case suitably constrained the contract designer such that the company did not produce their normal crappy product for this design.

You contract design with someone who has built a similar product before since they come to the table with significant experience and make it a lot more likely that your new design won't be crappy like a normal 1st generation design...
 
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TM48 said:
While I agree in principle I seriously doubt they used a geoip database.
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How else would they know where the unit was actually located? Short of looking up sales receipts, seems the easiest way to do it.

On a related note, I was just hit with a geoip issue this last week. I have Starlink and the IP they doled out to me for a few days had me located in Indonesia due to one database having the wrong info. Caused me some issues with my bank that blocks international IPs.
 
It's just hard for me to believe they would use geoip mainly because the relatively high use of VPNs and the known out of date issues. The affected units were on the internet presumably to communicate with Deye's web services so they're traceable.
 
TM48 said:
While I agree in principle I seriously doubt they used a geoip database. They are notoriously inaccurate. More likely serial numbers. I'd like to know if Pakistan or the UK has experienced any lockouts.
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there infrastructure is pretty crappy , i doubt if they could get online after words to let us know, not to mention if I lived there i would assume that some sect that i am not aligned with took it out.
 
Has anyone called deye to try and get them unlocked?
I wonder if you get a VoIP number from an approved country and call and tell them it got briced by accident, maybe say you use a VPN?
I think a few unlock codes would give someone enough info if they are based on the sn.
Just thinking out loud
 
Oldphile said:
That's been discussed on the forum ad nauseum. Sol-Ark haters are sure Deye engineered the product. I'm not so sure.
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I thought there would be more discussion of this last slide from the 2nd @42OhmsPA Deye ESS video. Lots of interesting info on this:

Screenshot_20241121_173059_Samsung Internet.jpg

Edit: possibly off topic more he said she said...
 
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TM48 said:
While I agree in principle I seriously doubt they used a geoip database. They are notoriously inaccurate. More likely serial numbers. I'd like to know if Pakistan or the UK has experienced any lockouts.
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They would have no way of knowing which serial numbers ended up where.
IP address location is the only way that they can find out where the actual units are.
 
OutlawSolar said:
That's the one and only way. unless Sol-Ark was the one who did the locking.
Simon, the VP can come back here and clear this mystery in a heart beat. We don.t need to ask James or anyone else.....
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Crowz said:
There is no mystery to the source of the bricking. It was Deye.

Deye did a firmware update that included a check for the geo location of the inverter. If it was located in the areas they wanted bricked it got bricked. Again NONE of this is open for debate. This IS what happened.

The ongoing argument that sol-ark asked them to do it or not is the only part that is open to debate.
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IMO Sol-Ark is guilty by action, omission and/or association. This was an act of corporate greed, as well as emotional and financial terrorism executed by Deye and prompted/sanctioned by Sol-Ark.
 
So, sort of on subject.
I have Solar Assistant set up so that I could monitor it anywhere.
I don't see how to undo that.
What do I need to do to isolate it from the internet?
 
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