Here is current email thread with the fake poster. He admitted he posted the fake photo:
CHINA kills all non Sol-Ark branded DEYE unit in the USA this morning.
- Thread starter James Showalter
- Start date
MarVerde
Solar Enthusiast
For me as one of those affected, my inverter was shut down even though I bought it legally and operated it in Costa Rica, this is an absolutely difficult situation and I am currently losing a lot of money, have no other access to electricity, SolArc also does not offer a 3 phase inverter. Both companies are operating totally irresponsibly, I have had customers in the past who have been with me and had medical equipment with them, they would now be in mortal danger. I understand the economic constraints, but to simply force others who have done nothing wrong and turn the equipment into scrap? is this moral? Is this the new path that Chinese and American companies are taking?
MarVerde
Solar Enthusiast
Not even the support of SolArk knew that Costa Rica is part of the contract of SolArk and Deye, I asked Deye sales, they also wanted to sell me an inverter again and deliver it to Costa Rica, there is a big confusion here, and it is carried out on the back of the customers.
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rogerheflin
Solar Addict
I doubt Deye went to that much work. All of this seems like a simple stupid query probably with Geoip and shutting them down.
I kind of wondering if the 5 digit code was delivered originally from the factory installed/programmed on each inverter and the brick method is simply having the web site delete the 5 digit key from the inverter. No firmware update needed if that feature was there from the start. No way to work around it without having the 5-digit key.
Has anyone looked at a modbus dump on a Deye/SolArk inverter to see if the 5 digit code was exposed in the modbus data? On my inverter(not Deye/SolArk) I see all sorts of weird reserved internal parameters being exposed in the modbus dump.
This is what is on the screen of bricked units :
This inverter is not allowed use at Pakistan/USA/UK
Pakistan contact inverex
USA contact Sol-Ark
UK contact Sunsynk
Pls return to your supplier.
The follow page require 5 digit pass code to start
This pass code is automatically generated overseas
Please have your pass code ready. PROCEED
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Ok this is probably how this is meant to be read and is probably what is causing all of the confusion if I am reading it right.
This inverter is not allowed use at Pakistan/USA/UK
^^ This means the inverter is not allowed to be used where it thinks its at ^^
Pakistan contact inverex
USA contact Sol-Ark
UK contact Sunsynk
^^ This is a list of people that sell an inverter that will work where this inverter thinks it is at ^^
^^ So if you live in Pakistan contact inverex to buy a unit for that area^^
^^ If you live in USA contact Sol-Ark to buy a unit for that area^^
^^ If you live in UK contact Sunsynk to buy a unit for that area^^
Pls return to your supplier.
^^You need to return this unit to who you bought it from for a refund^^
The follow page require 5 digit pass code to start
This pass code is automatically generated overseas
^^ The unit will get a code automatically and not ask for the code^^
^^ if its located anywhere besides the usa coverage area or other acceptable^^
^^ usage areas for the unit^^
Please have your pass code ready. PROCEED
^^Get a code if you can and enter it after pressing proceed^^
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It does not say inverex, Sol-Ark or Sunsynk can or will give you a code.
It says return the unit for a refund from who you bought it from.
It actually doesn't say that anyone will give you a code. But it has a place to enter one
This inverter is not allowed use at Pakistan/USA/UK
Pakistan contact inverex
USA contact Sol-Ark
UK contact Sunsynk
Pls return to your supplier.
The follow page require 5 digit pass code to start
This pass code is automatically generated overseas
Please have your pass code ready. PROCEED
------------
Ok this is probably how this is meant to be read and is probably what is causing all of the confusion if I am reading it right.
This inverter is not allowed use at Pakistan/USA/UK
^^ This means the inverter is not allowed to be used where it thinks its at ^^
Pakistan contact inverex
USA contact Sol-Ark
UK contact Sunsynk
^^ This is a list of people that sell an inverter that will work where this inverter thinks it is at ^^
^^ So if you live in Pakistan contact inverex to buy a unit for that area^^
^^ If you live in USA contact Sol-Ark to buy a unit for that area^^
^^ If you live in UK contact Sunsynk to buy a unit for that area^^
Pls return to your supplier.
^^You need to return this unit to who you bought it from for a refund^^
The follow page require 5 digit pass code to start
This pass code is automatically generated overseas
^^ The unit will get a code automatically and not ask for the code^^
^^ if its located anywhere besides the usa coverage area or other acceptable^^
^^ usage areas for the unit^^
Please have your pass code ready. PROCEED
^^Get a code if you can and enter it after pressing proceed^^
-------------
It does not say inverex, Sol-Ark or Sunsynk can or will give you a code.
It says return the unit for a refund from who you bought it from.
It actually doesn't say that anyone will give you a code. But it has a place to enter one
Something I don't understand is how everyone is obsessed with James posting this evidence. I don't care if it's a new forum member, senior member, a CEO, marketing director, me or whoever. If we find out that the person is lying, their reputation will be affected. If someone here says something slanderous, they will be dealing with possible lawsuit. The forum is not liable for what is posted here as long as it is not illegal content. Such as age restricted, porn, guns for sale etc.
I dont know how many times I have to repeat myself on this. It's the same liability as any other social media platform.
Now false evidence and no corporate promotion is our rules. If you find either, please report it.
There are zero contracts or terms or conditions for this forum to follow any corporate entity. No one running the forum is siding with any company or allowing them to post more or less than anyone else.
But all companies are allowed to post. I don't care who you are, you're allowed to post your evidence.
I dont know how many times I have to repeat myself on this. It's the same liability as any other social media platform.
Now false evidence and no corporate promotion is our rules. If you find either, please report it.
There are zero contracts or terms or conditions for this forum to follow any corporate entity. No one running the forum is siding with any company or allowing them to post more or less than anyone else.
But all companies are allowed to post. I don't care who you are, you're allowed to post your evidence.
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chicagoandy
Solar Enthusiast
If you're not in USA, why are you posting the email from SolArk? They don't sell in Costa Rica. What is the response from Deye ?
chicagoandy
Solar Enthusiast
At this point I'm skeptical of anyone posting evidence unless it's someone you (Will) know and trust.
Of all the posts I've seen nobody has posted any communication wtih Deye? Plenty of people jumping on Sol-Ark (including myself), but that all seems badly aimed. Where is the communication from Deye? Is this whole thing invented as a 'warning shot' ?
jlramirezrodriguez
New Member
Amen!
Zwy
Emperor Of Solar
You will find that on newer vehicles that your OBD II scanners won't work without connection to the gateway.
You pay $50 per year to register the scan tool and the scan tool has to have up to date software, so an ongoing subscription. When accessing a vehicle communication network, the scanner (which needs a internet connection) will log into the gateway, check registration and you can proceed. If it checks the gateway and no current registration was available, it locks you out.
The reason given for this was vehicle theft using the CAN bus. Someone decided with high discharge lights to use a CAN bus to the headlights and thieves figured out to simply pull the corner of the bumper cover, clip on the CAN wires, unlock the car and start it. All done in less than 60 seconds. We are heading backwards and not forwards when it comes to security. Of course the government and scan tool manufacturers pushed for this system. I have an idea, don't put the CAN bus where it can be accessed easily or don't use a CAN bus to parts to the vehicle.
SunDave
Solar Addict
Just speaking for myself. It's not that the point was brought up that creates pushback to James' post. Whatever happened to however many Deye users were affected is not good, and it is something that should be pushed back against.
However, there is a big difference between how he presented it, and how it could be presented to help those affected. OP used it as an opportunity to bash on competition, with very little supporting evidence, not as a friendly heads up to the solar community.
His choice. And also where the resistance to the messenger comes from.
MarVerde
Solar Enthusiast
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TM48
Solar Wizard
You might want to read MarVerde earlier posts.
cs1234
Solar Wizard
- Joined
- May 9, 2022
- Messages
- 3,622
It seems Deye public relations is asleep at the wheel.
MarVerde
Solar Enthusiast
Yes they do, but I not need a split phase inverter, need a 3phase, and SolArk don’t have one, and 3 phase is not their market.
To those affected: Can you still check the inverter through the cloud? Which firmware version is installed now? What happens when you try to select "Proceed" on the locked inverter?
I had a look at the most recent firmware I have available and it does not contain anything that is related to locking the inverter at Startup as seen on the pictures. So I am pretty sure there must be a newer firmware which is not publicly available at this point, and might even be a special firmware that locks the inverter, no matter where it's installed (so not a special kill-command being sent to specific inverters but a special firmware being installed on specific inverters).
I had a look at the most recent firmware I have available and it does not contain anything that is related to locking the inverter at Startup as seen on the pictures. So I am pretty sure there must be a newer firmware which is not publicly available at this point, and might even be a special firmware that locks the inverter, no matter where it's installed (so not a special kill-command being sent to specific inverters but a special firmware being installed on specific inverters).
At the bottom of the page you can email them: https://www.deyeinverter.com/product/hybrid-inverter-1/
Just tried emailing them. I think everyone here should as well. Let's see what they say. I sent them this thread
cs1234
Solar Wizard
- Joined
- May 9, 2022
- Messages
- 3,622
Sol-Ark sells some 3phase inverters. Do they not meet your needs (aside from price)?
30K-3P-208V
Sol-Ark® 30K-3P-208V-N commercial hybrid inverter is perfect for light commercial businesses, supports both AC and DC coupling, enables seamless backup power. Learn more.
www.sol-ark.com
TM48
Solar Wizard
Or don't care.
cs1234
Solar Wizard
- Joined
- May 9, 2022
- Messages
- 3,622
I think you meant to be quoting me, but somehow it's quoting yourself.
TM48
Solar Wizard
I know it's like my browser is hosed. I was trying to reply.
Here is the thread with the fake photos:
He was lying with a fake account. I banned both accounts for lying and posting fake evidence. You can see the emails also proved that he was lying, he admitted to it.
He was lying with a fake account. I banned both accounts for lying and posting fake evidence. You can see the emails also proved that he was lying, he admitted to it.
MarVerde
Solar Enthusiast
Not last year in September, now they have. And not 380/400V, but need 380/400VSol-Ark sells some 3phase inverters. Do they not meet your needs (aside from price)?
30K-3P-208V
Sol-Ark® 30K-3P-208V-N commercial hybrid inverter is perfect for light commercial businesses, supports both AC and DC coupling, enables seamless backup power. Learn more.
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Well with access to the firmware the current inverters could simply be unlocked and then this whole thing would be over. No need for a costly replacement. So far I haven't found any firmware which contains this though, so if someone affected could check over the cloud which firmware version is now installed on their inverter, that would be quite a step forward.