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CHINA kills all non Sol-Ark branded DEYE unit in the USA this morning.

robby said:
Did you read the title of my thread?
I am relaying information that i got during a conversation with a Supplier/Installer.
I made that very clear in the thread and in the Title that I was not certain of anything.
His information sure makes a lot more sense than the story that hundreds of inverters were shut down when we only see a handful of people complaining.
Click to expand...
That is not proof, it is just hearsay.

It most likely is a story made up because the current situation looks extremely bad for Sol Ark. Sol Ark sold to preppers and like minded people with the EMP shielding option. Inverters manufactured by Deye are shut down remotely. One would think Sol Ark would be trying to assure their customers it can't happen to their product. What good is EMP shielding if the unit has a back door that allows it to be remotely bricked?

Instead, the only comments by Sol Ark are we will offer a discount for a limited time to owners affected by this action. Does that sound like a company that is concerned about their customers that could have their inverters bricked? It isn't and they have not addressed this and made statements to that effect.

One would think they would be all over it, publicly announcing what happened and why it happened if they were not involved. We have not seen that.
 
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WorldwideDave said:
This is the proof I was seeking buried in this thread that Sol-Ark cannot unbrick these devices, even though Deye said if in North America to call Sol-Ark.
Click to expand...
Perhaps Deye's end-goal here is to force Sol-Ark to see what Deye has done--for legal reasons or whatever, Sol-Ark gets to be a witness that Deye has indeed made good on the contract. That is why, even though Sol-Ark cannot do anything about the bricked units, Deye tells the consumers to call Sol-Ark.
 
Norwasian said:
Perhaps Deye's end-goal here is to force Sol-Ark to see what Deye has done--for legal reasons or whatever, Sol-Ark gets to be a witness that Deye has indeed made good on the contract. That is why, even though Sol-Ark cannot do anything about the bricked units, Deye tells the consumers to call Sol-Ark.
Click to expand...
It feels to me that the deflection from Deye to Sol-Ark isn't so much "they can help you", as "I can't help you, as I'm not allowed to, so talk to them about buying a new inverter applicable to your location."
 
I still find it stupid funny that someone can read this :

=========

This inverter is not allowed use at Pakistan/USA/UK

Pakistan contact inverex
USA contact Sol-Ark
UK contact Sunsynk

Pls return to your supplier.

The follow page require 5 digit pass code to start
This pass code is automatically generated overseas

Please have your pass code ready. PROCEED

==========

with the conclusion that Sol-Ark is the one that caused this or even has anything to do with this.

Three companies are listed.

Sol-ark isn't first in the list or the last in the list.

Why isn't everyone ticked at inverex or Sunsynk?

Why can't Sunsynk give you a code. Why did Sunsynk do this to everyone???

How dare Sunsynk cause all of these brickings?

Why isn't everyone saying they will never do business with inverex again?

Also brilliant folks where does it say ANYONE in that message can or will give you a code?

Huh?
 
This message :

=====

This inverter is not allowed use at Pakistan/USA/UK

Pakistan contact inverex
USA contact Sol-Ark
UK contact Sunsynk

Pls return to your supplier.

The follow page require 5 digit pass code to start
This pass code is automatically generated overseas

Please have your pass code ready. PROCEED

========

Says Pls return to your supplier.

Which means please return to your supplier.

Which means please return the unit to who you bought it from.
 
Crowz said:
Why isn't everyone ticked at inverex or Sunsynk?
Click to expand...
Unless I'm mistaken, they don't have exclusive market agreements. Only SolArk does. So if anyone forced their hand, only SolArk could have. I'm not saying they did with any certainty, just how it can be perceived.

That said, why does the message include those others then?

There's a lot about this that simply makes no sense. The "stolen inverters" kind of does, but that explanation has logical holes in it too, and the message and timing makes no sense (why some had happen over a year after purchase, and some a few months?).

And I agree SolArk's "response" is garbage. They should have reassured that it can't happen to their units. But instead, they just teycto make a few bucks off it. Which is telling what message, that Sol Ark units can be remotely bricked too? That's the message that people are getting anyway.

Huge, huge PR nightmare this is, from the original action taken to the responses (or lack thereof) by the two companies.
 
SparkyJJO said:
Which is telling what message, that Sol Ark units can be remotely bricked too? That's the message that people are getting anyway.
Click to expand...

We don't know if Sol-Arks can be remotely bricked or not. Some people think they write their own firmware. Maybe Sol-Ark controls the unit from the earliest stage of boot loading.. who knows.

Like I said earlier, who cares about Sol-Ark. They can be hated for a variety of other reasons, I dislike them for their gouged prices, and certain people that work there. Yeah, their company response sucked, but it's to be expected from them, because they kind of suck.

It's Deye we should be directing our anger towards. It's their inverters that they bricked in what I consider to be an illegal action amounting to theft. They are the ones that have not responded in any official capacity. They are content to lay low for a while and watch as the whole thing just disappears.

I know it's heartbreaking, because prior to this, Deye wasn't as high on the hate list as Sol-Ark was. Sometimes you have to make adjustments to the list of hated entities. :ROFLMAO:
 
cs1234 said:
We don't know if Sol-Arks can be remotely bricked or not.
Click to expand...
But that's my point.

Deye obviously can.
Solark is made by Deye.
Solark supposedly does their own firmware.
But, could Solark remotely brick their units on purpose?
Could Deye somehow still do that (even by accident)?

SolArk's silence on that is deafening.

It raises the concern. That's all.

Regardless, I'm keeping all my stuff off the internet, no matter who makes it.
 
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