Is your dealer in Costa Rica? Did your dealer buy directly from Deye or from a distributor in China?I certainly buy from another supplier, but here SolArk and DEYE have a deal to push SolArk. DEYE first referred me to SolArk via my dealer, they have the code, according to my dealer after asking DEYE. DEYE Service was aware of the active shutdown and according to them SolArk has the codes. Both were involved. I received these statements from DEYE and my dealer.