Will_Culp
New Member
here is an Email I received from CHINSUSA today, good communications and honest answers IMO
Dear Customer,
thank you for your mail.
SKU: 12100-211227 is a soft pack battery, we have checked that your shipment is a soft pack battery.
If you can accept we can give you a 15% refund, if not we can give you a return.
Due to a shortage of prismatic cells, production is currently unavailable.
Production of prismatic cells will resume around June-July this year.
Sorry, currently only 12V 200Ah, 12V 300Ah batteries and Smart 12V 100AH batteries are prismatic. We have some scratched 12V 100AH batteries that are also prismatic and we can give you a 15% discount if you need them. We provide the same after-sales service for scratched batteries, if there is a problem with the quality of the product, we will replace the new battery for you free of charge.
Notice:
Pouch cells and prismatic cells perform the same, and they can both be connected in parallel and in series.
best regards.
CHINS WINNIE
Dear Customer,
thank you for your mail.
SKU: 12100-211227 is a soft pack battery, we have checked that your shipment is a soft pack battery.
If you can accept we can give you a 15% refund, if not we can give you a return.
Due to a shortage of prismatic cells, production is currently unavailable.
Production of prismatic cells will resume around June-July this year.
Sorry, currently only 12V 200Ah, 12V 300Ah batteries and Smart 12V 100AH batteries are prismatic. We have some scratched 12V 100AH batteries that are also prismatic and we can give you a 15% discount if you need them. We provide the same after-sales service for scratched batteries, if there is a problem with the quality of the product, we will replace the new battery for you free of charge.
Notice:
Pouch cells and prismatic cells perform the same, and they can both be connected in parallel and in series.
best regards.
CHINS WINNIE
