Ok, I am plugging this cable into the monitor port of the BMS so it seems I am doing everything correct.
I launch 'BMS Tool' and receive this popup, which has been translated by the Alibaba Supplier.
View attachment 39610
"It says, sorry, no available port is detected in the current computer, please insert the relevant device or check whether the driver is installed?
Note: You can cancel it and click Find port to find it again."
In my device manager, the below device is the one that appears once plugged into the computer. I'm not sure if I can adjust anything for this.
View attachment 39611
What else can I do? I've asked the supplier if there is a driver, but I am doubtful given you say that yours works out of the box.