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Deye Inverter Shutdown Reason (Possibly found)

If you bought a $2000 Inverter for $700 and the paper work is on a Napkin
Wow ok well that totally describes the deal I did for my Deye inverter. Paid $250 for a $2000 inverter, invoice written up on a napkin. A used napkin. Actually it was a used sanitary napkin if I'm not mistaken. Seller was standing on a street corner hawking the inverter and was wearing a pirate outfit, had a peg leg and a patch over one eye.
 
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i do not have a dog in the fight but that sounds like BS to me. I buy enough stuff from china to have a pretty good idea on the requirements for shipping items out of china. and if someone stole lets say a truckload of them and waited for enough of them to be online? it would be easier to simply track them contact the owners find out who they bought them from and then take out the thieves...

sounds like a smoke screen to me.
 
Just a thought.
International Law enforcement running a sting to follow the money back to where the units were stolen?
ALWAYS FOLLOW THE MONEY!
 
You'd think if they where stolen deye would make a public statement to regain some trust, save their brand?
The screen message is kind of cryptic, maybe those brand knew ahead of time and came up with a way to try and help affected owners?
 
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(y) the message is specific to USA/UK/Pakistan where there are (allegedly) exclusing reseller rights.

Are Deye saying it is OK to have stolen inverters in all other countries, then? :unsure:
That is probably because those are the only three branded global resellers.
They are listed as the places you can get a legit inverter from.
The message says to return the dead inverter to the person who sold it to you.
That was the point the installer in PR was making. None of his customers are down. The Deye rep is saying it’s only stolen inverters being affected so it would not matter where in the world they are located.
The message makes no sense because it’s probably a built in generic message that does not apply to the actual situation but gets the shutdown job done for them.
 
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That is probably because those are the only three branded global resellers.
They are listed as the places you can get a legit inverter from.
The message says to return the dead inverter to the person who sold it to you.
That was the point the installer in PR was making. None of his customers are down. The Deye rep is saying it’s only stolen inverters being affected so it would not matter where in the world they are located.
The message makes no sense because it’s probably a built in generic message that does not apply to the actual situation but gets the shutdown job done for them.
Deye has opened up Pandora's box they may have a hard time closing it back up.
 
Wow ok well that totally describes the deal I did for my Deye inverter. Paid $250 for a $2000 inverter, invoice written up on a napkin. A used napkin. Actually it was a used sanitary napkin if I'm not mistaken. Seller was standing on a street corner hawking the inverter and was wearing a pirate outfit, had a peg leg and a patch over one eye.
Was it this Guy?

TempPirate.jpg
 
The story that they are stolen and the message on the inverters don't make any sense.

I agree. They don't match, so it's goofy unless the message was canned rather than supplied with the kill command or built into the kill feature in the cloud server system.

I also don't understand the reason for the unlock code either.

So they can let the victim unlock it if they bricked a legit one by mistake - or unlock a recovered one rather than having to reflash it. (Presumably once bricked it wouldn't be contacting the server any more.)

They might also unbrick one for an owner that moved it out of an exclusive area.
 
As that other thread reaches 80+ pages I though I would share some info I got today from my Friend who is an Installer and Distributor.
I created a new thread because the other one has become way to long.

As i mentioned very early on in the older thread, I had contacted my friend the day after the Shutdown to ask if he know what had happened and he said he had heard about it and talked to an Installer he knew in Puerto Rico and the guy said that he had no inverters that were shutdown and had not heard of any that had been shutdown.

Several things have never added up with this Shutdown.

1) Why is it that so few people have come to this Forum or Reddit etc with this issue?
2) Why has Deye not posted anything officially anywhere explaining their position or why this happened?
3) Why does Sol-Ark IMHO seem to be genuinely caught off guard by this shutdown?
4) Why have none of the effected Installers contacted Deye and told us what Deye had to say?

So today I was finally able to talk to him again and he said on Friday he had contacted the Installer in PR again and the guy said he had talked to a Deye Rep and asked him point blank about the Shutdown because he was nervous about his own customers.

The Chinese Rep told him that it was a small amount of Inverters that had been targeted for Shutdown because they were all part of a Stolen Deye shipment of Inverters from several months ago!
He said all of the serial numbers in that shipment had been blacklisted.
They waited until enough of them were online and then sent them an update or command that disabled them.

There are no further details on the matter as he said the Deye Reps English was not good enough for an in depth conversation.
Just found this 'other' thread. Yes the other one is too long.
So you (1) have a friend (2) who contacted an installer in PR (3) who talked to a Deye rep in China (4). Is that correct?
Just trying to understand the facts.
 
IMO a sales rep prob doesn’t get any real information much more than sell sell sell.

There prob was a bunch of units that were stolen at one point and Deye used this feature to impact those, no way is this the same.

“Feed them a BS answer to make them go away yet still buy more of our product”
 
I have documentation that shows my inverter was shipped September of last year (not a few moths ago) from NingBo (Home of Deye), directly to the US from the person that I purchased it from, who has been very vocal about their support for Deye. They gave me contact information for their support contact in Deye. They (Deye) had me register my inverter so they could update it after I installed it. That's why it's now bricked.

If they have proof that I am in possession of stolen equipment, they are obligated to inform me of that and I will return it, but surely they would have flagged the serial number as stolen in the 4 months before they asked me to register it, or some time in the almost year since then.
This is great information, thank you.
So a Deye reseller (where are they based?) sold you an inverter that was split-phase / USA power, and had it shipped from Deye's HQ directly to you in Arizona, USA, and you installed it and it worked until now. Is this correct?
In your opinion, should Deye have asked a few questions before shipping it to you in USA?
Do you think that the Deye reseller you bought it from should have also asked you a few questions before shipping it to you in USA?
The questions they should have asked might have been something like, "Are you aware that you are buying something that might be bricked if our only licensed distributor for north america, Sol-Ark, finds out?"
Did you have to agree to anything about this at time of purchase, or when turning on?
Or did your installer have to?
Sounds like your Deye reseller - who is vocal about their support - should be very, very nervous right now.
 
If they have proof that I am in possession of stolen equipment, they are obligated to inform me of that and I will return it, but surely they would have flagged the serial number as stolen in the 4 months before they asked me to register it, or some time in the almost year since then.
I do not believe they are obligated to inform you of that. It's not like when you are driving down the road and get pulled over by police and then they find out through your driver's license, which is linked to your VIN, that it has been reported stolen.
Merchandise is stolen all the time. Serial numbers are reported to police, it gets written on a police report, if the item is recovered it might be returned or it might be auctioned off. The person reporting the theft likely files an insurance claim, the insurance company pays out the claim because there's a police report, etc. A person with the stolen merchandise has to be caught. The people who caught them have to care enough to do something about it. Then if they do, they file a report with police, insurance, or both. It is highly unlikely that possessing one stolen item that you paid under $1500 for and have a paper trail for purchasing legitimately through a reseller will land the purchaser in jail.
If Deye knows the S/N of all the products that were supposedly stolen from somewhere, and it sees them show up all over the world including the USA, the decision to brick those devices is a very bold move. Why not put a 'call support' message up on the screen and see if you can find out where people bought them from, and then go after that 'fence' who is moving the stolen goods. Sounds like you, webbbn, may know who the fence is.
But again, sometimes if you buy something worth 2,000 for only 500, and you know that something doesn't seem right but it works and so you just use it anyway, this is the price one pays for that decision. It is rare that this happens.
 
I suspect the screen message is a canned one in the firmware - they probably have only so many bytes to play with and it was already present - so inverter boots - see it isn't in a legal location and displays it ... if online it phones home and sets a bit in non-voltile memory - an SD card or chip to tell it when it boots it is ALWAYS in a non-legal area unless a code is entered to clear it.

If someone were clever enough and had access to a bricked one and a non-bricked one they might be able to physically copy the firmware chip of the non bricked unit and write it to the bricked one to "repair" it... and while they are at it disable all online access so it can't be bricked again...

might be as simple as reading in the chip, find the serial number and alter it then write it out ... I seriously doubt the serial number is burned into the main board chip and unchangable....

I know in a lot of telecom gear the serial number is a hash of the mac address and the network card is a daughter card to the main board so it doesn't get changed unless it is actually damaged and if that happens the vendor flashes the mac addresses to match the damaged one before sending a new card out.
 
I agree. They don't match, so it's goofy unless the message was canned rather than supplied with the kill command or built into the kill feature in the cloud server system.



So they can let the victim unlock it if they bricked a legit one by mistake - or unlock a recovered one rather than having to reflash it. (Presumably once bricked it wouldn't be contacting the server any more.)

They might also unbrick one for an owner that moved it out of an exclusive area.
if it is a 5 digit code, can we have a robot start at 00000, then 00001, then 00002 until it is unbricked, share that code with others, and see if it is the same unlock code for all of them?
 
then you would have to be smart enough to do what the FBI does with phones they want to hack - without crack software - they make an image of the phone chips - then power up a bunch of virtual machines hosting it and try until exceeded - then repeat - thousands at once so they get in pretty fast
 

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