I had a very interesting experience with this new company. And I wanted to share it with the community.
Direct Solar Power or https://directsolarpower.com/ directsolarpower.com (adding all for tags and searches)
I am going to be a little vague for some mild anonymity.
I have recently purchased some(10+) solar panels that were no longer available from Signature Solar. I should have pulled the trigger on it earlier but some timings didn't add up, also I did not know it it was a last sale, or clearance for the panels.
The reason I bought these panels is:
I upgraded my inverter
I wanted to fill my PV input with the same panels on one of the 2 PV inputs.
I am using the new(at this time) 12000xp EG4 inverter. This purchase would closely max out my PV on one MPPT, and allow me growth on the other non-used MMPT. If I added more batteries, load, etc...
Review:
Initial Thoughts were not great. They seemed forthcoming, but I was not convinced. The person that answered the call mentioned after asked about their company history that they used to handle some signature solar fulfillment's and so forth. But also said they were new in the sales side. That the company is new, and that is true.
The whole time, I just did not feel confidence. It felt like I was ordering from another country. But using a credit card, I went ahead with the risk. At this time, this company was the only one I could find that had my exact solar panels. And during that initial phone call, they instantly added a 5% Christmas discount on my order/specific panels. A normal charge for shipping, and I placed my order within 10 minutes of the phone call.
Now things got a little spicy...
I received an email back within 1 or 2 days, stating that the price I payed, and the price on the website was too low. And that they needed to charge me more before completing the order. So I called back and mentioned the FTC Bait and Switch laws and well, it seamed like they avoided the issue, and tried to get away with it... Which I let them. And this is only because I was in a spot of possibly never matching my exact panels. Was it worth it? I am not sure yet.
So I somewhat agreed to paying the extra negotiated charge per panel. I stated in my responding email I would not pay more than XXX.xx which was around the middle of what the new price of what they asked, and the price I paid. And honestly, if they were going to charge me "full price" of the original MSRP that it was before the "sale" I would have not done it. Or if it was any more than my price I asked.
But they agreed. And then things continued...
So my order did not ever get updated that it was shipped until I called. Then they informed me that it was shipped out and would be delivered soon.
At this point, and before my confidence level was so low, I had already discussed the issues with my credit card company to make sure they would be okay with pushing a 2nd charge to them, and if they would back my payments if things went wrong legitimately.
I called the shipping company to confirm the order was on its way, and its contents, and luckily they told me when they expected to deliver. So since I was out of town, I had to make make my visit short to be there to accept the delivery.
Result:
After many red flags, and much lack of confidence, I am happy to say, I did get the product, in good condition as far as I know at this point. I have not tested each panel for proper output yet. But They did send the correct panels and they look new. There were not damaged panels, and it looked like they did a decent job with packing them.
I was honestly happy just to see all of this, after all the issues I had. But of course it doesn't make things right.
To recap:
-I found my panels that aren't being sold anywhere else seemingly(for a decent price).
-Called and even got a discount, then completed my order.
-Emailed back 1-2 days later that they want more money, and they were making a loss on the order.
-Payed again, never got a shipped notice, even when manually checking the sellers shipping service.
-Called a week later, got more information, and double checked, things seemed more promising.
-Delivered, Delivery seemed normal, without panel testing.
Recommendation:
I honestly would try to avoid them at this point until they become a more reputable seller. This seems like a catch 22, and it sort of is.
They really seam like a new company, on every level. And maybe that is a good thing, Maybe they are learning.
All my interactions with them were them trying to be positive, which is good, but it really seemed on the scammer type side, or maybe just pure inexperience side.
Either way, I do not want to be spending my money preferably with random joe. And I did take the risk, and got some sort of reward, I can not promise this to other customers.
So I guess, Yeah, they delivered my product. With the expectations I wanted(so far, no testing yet). But they charged me more than their original listed price.
I made this review to recap an experience I had on a company that has very little information out there at this time.
I hope this serves people and this company well. I have seen them make a presence on this forum already.
Last note: Order at your own risk. Things might have turned well for me, But I would like to see things add up better. Are they only selling products on "clearance"? Are they fulfilling all their orders? I just am still leaving with some sort of credibility issues. I definitely would not expect them to stick around as long as signature solar at this point. But maybe they will.
Thanks for reading. And Good luck on your solar project!
Direct Solar Power or https://directsolarpower.com/ directsolarpower.com (adding all for tags and searches)
I am going to be a little vague for some mild anonymity.
I have recently purchased some(10+) solar panels that were no longer available from Signature Solar. I should have pulled the trigger on it earlier but some timings didn't add up, also I did not know it it was a last sale, or clearance for the panels.
The reason I bought these panels is:
I upgraded my inverter
I wanted to fill my PV input with the same panels on one of the 2 PV inputs.
I am using the new(at this time) 12000xp EG4 inverter. This purchase would closely max out my PV on one MPPT, and allow me growth on the other non-used MMPT. If I added more batteries, load, etc...
Review:
Initial Thoughts were not great. They seemed forthcoming, but I was not convinced. The person that answered the call mentioned after asked about their company history that they used to handle some signature solar fulfillment's and so forth. But also said they were new in the sales side. That the company is new, and that is true.
The whole time, I just did not feel confidence. It felt like I was ordering from another country. But using a credit card, I went ahead with the risk. At this time, this company was the only one I could find that had my exact solar panels. And during that initial phone call, they instantly added a 5% Christmas discount on my order/specific panels. A normal charge for shipping, and I placed my order within 10 minutes of the phone call.
Now things got a little spicy...
I received an email back within 1 or 2 days, stating that the price I payed, and the price on the website was too low. And that they needed to charge me more before completing the order. So I called back and mentioned the FTC Bait and Switch laws and well, it seamed like they avoided the issue, and tried to get away with it... Which I let them. And this is only because I was in a spot of possibly never matching my exact panels. Was it worth it? I am not sure yet.
So I somewhat agreed to paying the extra negotiated charge per panel. I stated in my responding email I would not pay more than XXX.xx which was around the middle of what the new price of what they asked, and the price I paid. And honestly, if they were going to charge me "full price" of the original MSRP that it was before the "sale" I would have not done it. Or if it was any more than my price I asked.
But they agreed. And then things continued...
So my order did not ever get updated that it was shipped until I called. Then they informed me that it was shipped out and would be delivered soon.
At this point, and before my confidence level was so low, I had already discussed the issues with my credit card company to make sure they would be okay with pushing a 2nd charge to them, and if they would back my payments if things went wrong legitimately.
I called the shipping company to confirm the order was on its way, and its contents, and luckily they told me when they expected to deliver. So since I was out of town, I had to make make my visit short to be there to accept the delivery.
Result:
After many red flags, and much lack of confidence, I am happy to say, I did get the product, in good condition as far as I know at this point. I have not tested each panel for proper output yet. But They did send the correct panels and they look new. There were not damaged panels, and it looked like they did a decent job with packing them.
I was honestly happy just to see all of this, after all the issues I had. But of course it doesn't make things right.
To recap:
-I found my panels that aren't being sold anywhere else seemingly(for a decent price).
-Called and even got a discount, then completed my order.
-Emailed back 1-2 days later that they want more money, and they were making a loss on the order.
-Payed again, never got a shipped notice, even when manually checking the sellers shipping service.
-Called a week later, got more information, and double checked, things seemed more promising.
-Delivered, Delivery seemed normal, without panel testing.
Recommendation:
I honestly would try to avoid them at this point until they become a more reputable seller. This seems like a catch 22, and it sort of is.
They really seam like a new company, on every level. And maybe that is a good thing, Maybe they are learning.
All my interactions with them were them trying to be positive, which is good, but it really seemed on the scammer type side, or maybe just pure inexperience side.
Either way, I do not want to be spending my money preferably with random joe. And I did take the risk, and got some sort of reward, I can not promise this to other customers.
So I guess, Yeah, they delivered my product. With the expectations I wanted(so far, no testing yet). But they charged me more than their original listed price.
I made this review to recap an experience I had on a company that has very little information out there at this time.
I hope this serves people and this company well. I have seen them make a presence on this forum already.
Last note: Order at your own risk. Things might have turned well for me, But I would like to see things add up better. Are they only selling products on "clearance"? Are they fulfilling all their orders? I just am still leaving with some sort of credibility issues. I definitely would not expect them to stick around as long as signature solar at this point. But maybe they will.
Thanks for reading. And Good luck on your solar project!