treeder
New Member
- Joined
- Oct 14, 2022
- Messages
- 61
I spent $2500 on the 3 battery golf cart pack in 2023. I installed it and it worked fine. But I let them sit for a few months and 2 of them became unresponsive and they had a red blinking light and they would not charge. I contacted Epoch who sold me their Bluetooth module so bought that and it told me... nothing. The red blinking lights went away during this time and they became completely dead. So I contact Epoch again and they said they could revive them for $144. I said sure and paid for the order. This was on February 25th.
This is where the support nightmare starts. 5 days later I asked if my order has shipped. We're talking two cardboard return boxes with 2 labels, that's what I should get. No response. I asked again a few days later and so on. After 5 attempts over 2 weeks I finally got a response and the response was "what is your name and address on the order?" Even though I was using the same name and email address in the emails. So I send the order number and address and things. No response for 5 more days! This is just to find out my order status! They finally respond and say "we'll ship your boxes today".
So I get my boxes on March 12th with no labels, no instructions, just two cardboard boxes.
I let them know there are no labels and ask if there's any instructions considering I'm shipping big lithium batteries. No response so I keep emailing over another two week span. I sent 6 emails over those two weeks and finally got a response on March 21st that said we'll send over the labels via email. Of course, no labels. I wait until March 30th and let them know still don't have the labels. They reply on March 31 and tell me they have sent the labels. They sent 1 label instead of 2 so I still can't ship the batteries. It took them 3 weeks to send me a label!
I reply and let them know I need a second label. About 10 more emails asking for that second label over the next 2 weeks with no response. I finally just asked for my money back so I can buy new batteries from a better company. And as you might have guessed, no responses and they have not refunded my $144.
It is now April 16th, almost 2 months later and I am still waiting.
I would advise you not to buy from them, I have never been so frustrated with a company's support. I will update if this ever gets resolved, not hopeful.
This is where the support nightmare starts. 5 days later I asked if my order has shipped. We're talking two cardboard return boxes with 2 labels, that's what I should get. No response. I asked again a few days later and so on. After 5 attempts over 2 weeks I finally got a response and the response was "what is your name and address on the order?" Even though I was using the same name and email address in the emails. So I send the order number and address and things. No response for 5 more days! This is just to find out my order status! They finally respond and say "we'll ship your boxes today".
So I get my boxes on March 12th with no labels, no instructions, just two cardboard boxes.
I let them know there are no labels and ask if there's any instructions considering I'm shipping big lithium batteries. No response so I keep emailing over another two week span. I sent 6 emails over those two weeks and finally got a response on March 21st that said we'll send over the labels via email. Of course, no labels. I wait until March 30th and let them know still don't have the labels. They reply on March 31 and tell me they have sent the labels. They sent 1 label instead of 2 so I still can't ship the batteries. It took them 3 weeks to send me a label!
I reply and let them know I need a second label. About 10 more emails asking for that second label over the next 2 weeks with no response. I finally just asked for my money back so I can buy new batteries from a better company. And as you might have guessed, no responses and they have not refunded my $144.
It is now April 16th, almost 2 months later and I am still waiting.
I would advise you not to buy from them, I have never been so frustrated with a company's support. I will update if this ever gets resolved, not hopeful.
? If so you have solid case for small claims ). Look at disclaimers?
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