I downloaded EW provided software and it was .rar file which had windows in the name. I don't have windows pc, but if it is the only way I can try to get one.55.6 / 16 cells = 3.475 volts.
Using the ECO-Worth provided software (after you click Account and User login upper right of screen; password is 666888) you can adjust the "Balance Voltage" setpoint in the BMS. This is the voltage a cell needs to reach before Cell balancing starts.
Default Cell Over Voltage Protection is 3.60 volts, you do not want a cell to reach this as the BMS will stop further charging. You can set the "Balance Voltage" to something lower than what cell #11 is charging to and hopefully the BMS will start balancing that cell which should slow further charging for that cell while allowing the other to continue charging.
Some folks including @BarracudaBob have lowered this (raised back to default once battery has been conditioned) to allow the BMS to start balancing the cells that reach a higher voltage.
Before making any adjustments to BMS configuration or parameters "Read" them and then "Export" them. In addition as a backup take a screenshot of each page and save it as well.
How does that software work? Do I have to connect with a wire or wireless is also an option?