gisean04
New Member
I woke up today to one of my two my inverters (EG4 6000xp) in fault mode. I tried rebooting the unit. Still in fault, so I looked at the log in the app and I found that it lost coms with the battery a EG4 14kwh outdoor wall mount. So I called signature solar tech support. Nice guy log in and said the firmware is out of date he will update it wait 30 minutes. I waited 45 minutes then called back new guy looks at it and tells me that one unit is updated and the other is not. Mind you the unit that has fault is the one that is not updating. He also said my battery setting was wrong and set it correctly. Not sure it needed to be changed but why not. Not like anything is working now. He gets 2 of 3 updates done but the 3rd will not go. Are there any recommendations to fix this.
Note I changed nothing up to this point just powered off and on only after there was a problem.



Note I changed nothing up to this point just powered off and on only after there was a problem.



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