• Have you tried out dark mode?! Scroll to the bottom of any page to find a sun or moon icon to turn dark mode on or off!

diy solar

diy solar

EG4 6000xp W028 EPS overload code

We apologize for the delayed response.

Possible causes for Fault 19 include:
  • High battery voltage
  • Improperly torqued battery terminal connections
  • Unbalanced battery cells
  • PV wiring issues
  • PV voltage exceeding the recommended limits.
We recommend checking these to identify the root cause of the fault. Please let us know if everything checks out, and we’ll continue troubleshooting with you.
Everything checked out
 
Have you tried disconnecting AC In wiring since there was no issue prior to that? Have you tried dropping back to running each inverter individually (not in parallel)? You could try disconnecting PV and run on battery only, and try disconnecting the battery and run on PV only. At this stage, it's trial and error.
 
Have you tried disconnecting AC In wiring since there was no issue prior to that? Have you tried dropping back to running each inverter individually (not in parallel)? You could try disconnecting PV and run on battery only, and try disconnecting the battery and run on PV only. At this stage, it's trial and error.
Update -
Disconnecting Battery and running AC + PV = Fault goes away operates normal (with the exception of 27/27 low bat voltage bat open)
Disconnecting AC and running BAT & PV = Fault goes away operates normal
Running AC + PV + BAT = Faults...
Seems like there is something conflicting with BAT & AC
 
I know it's more work, but you could try and set it up with only one inverter individually (not in parallel) and see if you get the same results from each inverter. You never know but you might find that there's a problem with only one of the inverters. You might need to limit the loads a bit for the one inverter.
 
***Update (kind of...)***
Spent several additional hours (March 11) on the phone with EG4 tech support/R&D to no avail. He suggested starting a RMA with the vendor. Ended up sending both units (shipped March 14 / CC received March 18) on my dime back to Current Connected to "expedite" the process and get back up and running. Everyone has been very helpful but this is now a month and a half between tech support and CC having my inverters. I was informed March 28th that a replacement will be sent but nothing has shipped. Was told today that they are "waiting on authorization". Getting getting frustrated... Would really like to wrap this up with a happy ending but losing faith.
 
Got resolved, mine was a firmware issue. The tech at EG4 got R+D involved and they wrote a firmware specifically for this issue. He was patient and helpful.
Which firmware resolved the issue for you? I looked on EG4 website and could not find any info on the latest firmware. Did they pass on anything to you that you can share?
 
***Update (kind of...)***
Spent several additional hours (March 11) on the phone with EG4 tech support/R&D to no avail. He suggested starting a RMA with the vendor. Ended up sending both units (shipped March 14 / CC received March 18) on my dime back to Current Connected to "expedite" the process and get back up and running. Everyone has been very helpful but this is now a month and a half between tech support and CC having my inverters. I was informed March 28th that a replacement will be sent but nothing has shipped. Was told today that they are "waiting on authorization". Getting getting frustrated... Would really like to wrap this up with a happy ending but losing faith.
Has this been resolved? Did your new unites ship?
 

diy solar

diy solar
Back
Top