Solar Guy Richard
Solar Addict
Hello Everyone!
We've been seeing a few reports of people running into ERROR 61 on the 6500EX from EG4. We have determined that there are two times this error appears during normal operations. For a majority of users who are experiencing this error, we have a simple troubleshooting and fix which I will describe below. For others, we are currently working with the manufacturer on troubleshooting steps/solution currently.
Issue 1: After connecting the inverter to the battery, you either immediately see error 61, or after three minutes error 61 begins. In these instances, we have found so far in troubleshooting with users on the forum, and via email/phone calls that in 100% of the cases it is an issue with the cable that connects the inverter to the battery. When we originally were making the cables, we were only repinning 1 side to match with the other in the correct locations. It seems that for some reason, this causes an issue. We have since begun repinning both sides and only terminating the pins that are used for communications. If you are experiencing this error, and feel comfortable repinning a Cat5 cable, the correct pins are as follows:
Battery -------------------- Inverter
PIN1 -----------------------PIN3
PIN2 -----------------------PIN5
If not, you can contact us and we will send you a new cable with the correct PINS. Additionally - if you are running into this issue, please verify you have the correct end of the cable plugged in on each side. There is only ONE correct way. The side with PINS 1/2 should plug into the battery (look at the clear termination and it will be the one with both the wires to the edge). The side with PINS 3/5 should plug into the inverter (this will be the side with the small wires connected in the middle area of the termination).
Issue 2: In some rare cases, we are seeing some who have fixed the PIN issue (or never had it) and when charging the system is fine. However, when it reaches 100% of charge on the battery and goes into bypass, the system flashes error 61 until the battery discharges below 100%, at which time it goes away. This is an issue that we haven't seen frequently, but we are working to get this isolated and fixed. It's important to note that the inverter and battery are still operational during this issue, it seems to be something with the firmware. As soon as we have a permanent solution, we will update this post or make a new one depending on the circumstances.
If you are currently experiencing either of these issues, please let me know below. I also ask for you to contact Signature Solar to create a ticket - I am doing my best to keep up with the forums but I am getting a lot of PMs a day and messages on forum posts. I will always do everything I can, sometimes that means forwarding the information to another to help. I hope this answers a lot of questions, but if you have anything for me please let me know! Thanks everyone!
We've been seeing a few reports of people running into ERROR 61 on the 6500EX from EG4. We have determined that there are two times this error appears during normal operations. For a majority of users who are experiencing this error, we have a simple troubleshooting and fix which I will describe below. For others, we are currently working with the manufacturer on troubleshooting steps/solution currently.
Issue 1: After connecting the inverter to the battery, you either immediately see error 61, or after three minutes error 61 begins. In these instances, we have found so far in troubleshooting with users on the forum, and via email/phone calls that in 100% of the cases it is an issue with the cable that connects the inverter to the battery. When we originally were making the cables, we were only repinning 1 side to match with the other in the correct locations. It seems that for some reason, this causes an issue. We have since begun repinning both sides and only terminating the pins that are used for communications. If you are experiencing this error, and feel comfortable repinning a Cat5 cable, the correct pins are as follows:
Battery -------------------- Inverter
PIN1 -----------------------PIN3
PIN2 -----------------------PIN5
If not, you can contact us and we will send you a new cable with the correct PINS. Additionally - if you are running into this issue, please verify you have the correct end of the cable plugged in on each side. There is only ONE correct way. The side with PINS 1/2 should plug into the battery (look at the clear termination and it will be the one with both the wires to the edge). The side with PINS 3/5 should plug into the inverter (this will be the side with the small wires connected in the middle area of the termination).
Issue 2: In some rare cases, we are seeing some who have fixed the PIN issue (or never had it) and when charging the system is fine. However, when it reaches 100% of charge on the battery and goes into bypass, the system flashes error 61 until the battery discharges below 100%, at which time it goes away. This is an issue that we haven't seen frequently, but we are working to get this isolated and fixed. It's important to note that the inverter and battery are still operational during this issue, it seems to be something with the firmware. As soon as we have a permanent solution, we will update this post or make a new one depending on the circumstances.
If you are currently experiencing either of these issues, please let me know below. I also ask for you to contact Signature Solar to create a ticket - I am doing my best to keep up with the forums but I am getting a lot of PMs a day and messages on forum posts. I will always do everything I can, sometimes that means forwarding the information to another to help. I hope this answers a lot of questions, but if you have anything for me please let me know! Thanks everyone!
