He is talking about the sealed marine EG4 Battery that they use to sell.This must be LL? The lifepower 4 does not have Bluetooth.
As Robby mentioned a different battery. Intention was not to highjack the thread, but to highlight a similar trait in their support.This must be LL? The lifepower 4 does not have Bluetooth.
Thanks for the reply Robby,What voltages are you charging them at and what kind of measurements are you getting on the Individual cells?
I am assuming the Bluetooth software shows the cell info?
Sorry i just saw this message now... I have the faulty inverter still but got a new inverter today and my issue was fixed.may be @sten can help with that. Don't want to put you under the spotlight, but you showed the issue without pre-charge on post #77 (https://diysolarforum.com/threads/eg4-lifepower4-battery-is-ticking-on-start.41681/post-561109). If you still have the inverter, it'll be much appreciated if you do the precharge process (take one for the team)
Will, my conclusion is the some or many of the basic version of SG battery is unable to handle any kind of quick Increase (Not INRUSH) current. So to precharge or to run a hot water kittle, the BMS ticks
The battery ticking was due to a bad inverter? What was it trying to do? ?Sorry i just saw this message now... I have the faulty inverter still but got a new inverter today and my issue was fixed.
Good question... I think the BMS ticks anyways but it was being extreme as it was having some sort of troubles when it was hooked up to the inverter. FWIW my inverter had continuity between +/- which makes sense that there was the alarm preventing the short. Next question would indeed be why?The battery ticking was due to a bad inverter? What was it trying to do? ?
Have u gone thru the firmware update process on the batteries?Maybe we have a similar problem! I read this thread all the way back, Thanks for sharing! On Tuesday evening lightning may or may not have fried my 3 Growatt 5000 es. They charge 6 pack of EG4-LL, got 42 each 390 watt panels divided in 3 all bought from Signature Solar last July 2021. Trouble shooting the "09" error code lead me to "return to repair center. Sig Sol told me they could not repair or even recommend repair shop, Tech told me to call Growatt. Not good service, reluctantly we called it act of God and will attempt to get comped by Home insurance. Now comes the current issue. I drove to Signature Solar's compound in Tx 3 hrs from home and purchased three new Growatt 5000 es , installed them on Thursday, exact same wiring, location etc, yes i tested all wires and cables first. System came up as normal but went down with no error codes or anything. Batteries will not power on, they click then change to "Protected" status with no DC out. I attempted to isolate problems but have read at least 3 error codes on brand new inverters; #19, #80 , and # 4. Please note, this is not a "hobby" this is our off-grid power source, I will not disassemble any components or or add any resistors yet, it worked before and should again??? When i disconnect the battery bank, the batteries themselves powers up fine, plug back into inverters and it clicks 3-4 times and goes into protected mode. Please forgive if I cannot describe all these issues clearly with muh CAVE MAN grammer! Basically new inverters not working and Signature Solar cares not about it. Not the first time I have had to take several days to attempt to speak to Signature Solar's techs.
Thanks sten No not yet, is there a link somewhere?Have u gone thru the firmware update process on the batteries?
Forgot to reply, look at their YouTube channelThanks sten No not yet, is there a link somewhere?
We are actively troubleshooting your issue. After a lightning strike, there are many components that were potentially damaged. I know we originally spoke with you this morning and also have a tech on the phone with you as you make these posts. I have recommended to our technician that we try the firmware update, but we will need to get you the cable to do so. I understand completely the frustration, but unfortunately we are doing everything we possibly can to take care of this as quickly as possible. From the moment you reached out to Brian at 10:54am I have been trying to find a solution for you guys and see what could still be keeping you off-line. In the event that we need to get you the cable to flash the new firmware I will make sure we get it in your hands as quickly as possible. In regard to the firmware link, you need the appropriate cable to make it work. I will stay in contact with Peyton to make sure your situation is resolved.Maybe we have a similar problem! I read this thread all the way back, Thanks for sharing! On Tuesday evening lightning may or may not have fried my 3 Growatt 5000 es. They charge 6 pack of EG4-LL, got 42 each 390 watt panels divided in 3 all bought from Signature Solar last July 2021. Trouble shooting the "09" error code lead me to "return to repair center. Sig Sol told me they could not repair or even recommend repair shop, Tech told me to call Growatt. Not good service, reluctantly we called it act of God and will attempt to get comped by Home insurance. Now comes the current issue. I drove to Signature Solar's compound in Tx 3 hrs from home and purchased three new Growatt 5000 es , installed them on Thursday, exact same wiring, location etc, yes i tested all wires and cables first. System came up as normal but went down with no error codes or anything. Batteries will not power on, they click then change to "Protected" status with no DC out. I attempted to isolate problems but have read at least 3 error codes on brand new inverters; #19, #80 , and # 4. Please note, this is not a "hobby" this is our off-grid power source, I will not disassemble any components or or add any resistors yet, it worked before and should again??? When i disconnect the battery bank, the batteries themselves powers up fine, plug back into inverters and it clicks 3-4 times and goes into protected mode. Please forgive if I cannot describe all these issues clearly with muh CAVE MAN grammer! Basically new inverters not working and Signature Solar cares not about it. Not the first time I have had to take several days to attempt to speak to Signature Solar's techs.
They are the LL batteries. It won't be the firmware. Likely the lightning strike cause an issue with the BMS.Have u gone thru the firmware update process on the batteries?
This sentence is hilarious, it's like he's drunk and doesn't understand it got hit by lightning and admitted that fact in the previous lack-of-a-paragraph.Please note, this is not a "hobby" this is our off-grid power source, I will not disassemble any components or or add any resistors yet, it worked before and should again???
" Maybe we have a similar problem! I read this thread all the way back, Thanks for sharing! On Tuesday evening lightning may or may not have fried my 3 Growatt 5000 es. ... ".This sentence is hilarious, it's like he's drunk and doesn't understand it got hit by lightning and admitted that fact in the previous lack-of-a-paragraph.
Almost as funny as the "tech" from signature solar recommending they try the firmware update and then two minutes later saying it's not going to be firmware update related.This sentence is hilarious, it's like he's drunk and doesn't understand it got hit by lightning and admitted that fact in the previous lack-of-a-paragraph.
I have recommended to our technician that we try the firmware update, but we will need to get you the cable to do so.
There's that famous tactical, tiered tech support team! LaughableThey are the LL batteries. It won't be the firmware.
Same old, tired answers. New guy.Didn't have all the information at the time. Once we found out the batteries were LL that was no longer an option.
We resolved this issue and are going to get him a working solution. Just like we did with Sten. And hundreds of other issues ranging from large to small week in and week out. I'm sorry for whatever bad experience you had in the past that resulted in you feeling the need to jump on every single thread that involves Signature Solar and be as negative as possible. We have a team of 6 technicians that deal with upwards of 200 calls and 100 emails every day. I'm sorry you had an issue that wasn't resolved in the past, but I wasn't here then so I have no idea what it was and neither were the majority of the other people that currently work in Tech. We get better every single day. Like Will alludes to many times, we sell 10x more equipment than most of the other companies in the industry so naturally equipment failure happens. We, just like all the other companies out there, are continuing to grow our team and knowledge base daily. I see you constantly bash and bad mouth us and our owner, but if you took a minute to step back and look, why do you think our prices are lower than everyone else in the industry? It's not because we use cheaper products, it's because our owner's philosophy is the proliferation of solar for everyone. For every person that's on this forum that had a less than perfect experience with Signature Solar, there are HUNDREDS of people out there enjoying working systems that don't feel the need to get on every post and leave their opinion. It is unfortunate that you had a bad experience and still have an axe to grind with us.