Michele Cameron
New Member
I have been told that the only way to clear the corrupted LCD screen on our EG4-18k is to run a repair update that was emailed to us, BUT,
THE UPDATE ONLY WORKS IF WE USE A SAMSUNG BRAND USB DRIVE WITH A 16 GB CAPACITY OR LESS. Ok, fine... Except that I can't find one anywhere but on EBay... from a Sketchy Seller located in China... with only an 83% satisfaction rating and shipping times that are mis-worded and and seem to say it could take over a month to maybe receive my item.... the last email from Signature Solar rep was sorry, I don't have any ideas about where to get the USB that you need. I just emailed her and asked if maybe she could find one at the company and loan it to me... I also emailed EG4 and asked them for help. This is so stupid I can't believe it!
Any ideas? right now we can't view data on the screen or use settings menu except from phone ap or online.
UPDATE: 01/25/2025: Still waiting for Samsung USB to try a 3rd time to get the update, but SigSol has very kindly already started the replacement process. We are hoping that the suggested USB will make a difference, and we won't have to uninstall the unit and reinstall again. Otherwise, we are using the Ap and online monitor center to watch what's happening on the days that we have the inverter on. Staying on grid mostly due to PNW cloudiness, but running and charging during daylight hours only on sunny days. No point in using public utilities to recharge batteries since we can just work around the Sunshine available. Only allowing discharge when we know the next day will be good to charge. If I don't forget to power down soon enough, we can often get by on just solar for4- 5 hours or so and not deplete the batteries much.
UPDATE: 1/282025 - SCREEN IS WORKING AFTER USING A SAMSUNG USB! It had to be reset to DOS and partitioned, maybe something else as my techie installer did it for me. Bottom Line, we are up and charging and able to view the screen and use the setting on the inverter screen.
The nightmare is over, and now the guessing games can stop I suppose. If we get charged to 100% today, we may even run off grid for a few hours tomorrow before clouds descend again until Monday. Unfortunately, our lovely neighbor's woods block the lower sun path too much to be off grid durng the PNW winter season. Every day now though, we get a wee bit less blockage though but mostly our system is just for back up in the winter. In summer we make great power and so much cleaner than the crappy public utilities out here.
THE UPDATE ONLY WORKS IF WE USE A SAMSUNG BRAND USB DRIVE WITH A 16 GB CAPACITY OR LESS. Ok, fine... Except that I can't find one anywhere but on EBay... from a Sketchy Seller located in China... with only an 83% satisfaction rating and shipping times that are mis-worded and and seem to say it could take over a month to maybe receive my item.... the last email from Signature Solar rep was sorry, I don't have any ideas about where to get the USB that you need. I just emailed her and asked if maybe she could find one at the company and loan it to me... I also emailed EG4 and asked them for help. This is so stupid I can't believe it!
Any ideas? right now we can't view data on the screen or use settings menu except from phone ap or online.
UPDATE: 01/25/2025: Still waiting for Samsung USB to try a 3rd time to get the update, but SigSol has very kindly already started the replacement process. We are hoping that the suggested USB will make a difference, and we won't have to uninstall the unit and reinstall again. Otherwise, we are using the Ap and online monitor center to watch what's happening on the days that we have the inverter on. Staying on grid mostly due to PNW cloudiness, but running and charging during daylight hours only on sunny days. No point in using public utilities to recharge batteries since we can just work around the Sunshine available. Only allowing discharge when we know the next day will be good to charge. If I don't forget to power down soon enough, we can often get by on just solar for4- 5 hours or so and not deplete the batteries much.
UPDATE: 1/282025 - SCREEN IS WORKING AFTER USING A SAMSUNG USB! It had to be reset to DOS and partitioned, maybe something else as my techie installer did it for me. Bottom Line, we are up and charging and able to view the screen and use the setting on the inverter screen.
The nightmare is over, and now the guessing games can stop I suppose. If we get charged to 100% today, we may even run off grid for a few hours tomorrow before clouds descend again until Monday. Unfortunately, our lovely neighbor's woods block the lower sun path too much to be off grid durng the PNW winter season. Every day now though, we get a wee bit less blockage though but mostly our system is just for back up in the winter. In summer we make great power and so much cleaner than the crappy public utilities out here.
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...not sure you have that right. 
