Will - Epoch responded to your video:
"Hi Will & Community,We sincerely appreciate you taking the time to test our products. Your feedback means a lot to us!Regarding the firmware updates over Bluetooth, we wanted to let you know that this issue was patched a few weeks ago. If you have the latest version of our app installed on either Android or iOS, there’s no risk of bricking your battery. In the very rare event that a firmware update does fail, the software will automatically revert to the previous version, ensuring a seamless experience.We also want to emphasize that updating the battery firmware is entirely optional. The battery functions exactly as advertised straight out of the box. However, since this product is designed to last 15+ years, we felt it was important to offer customers the ability to update as we continue refining and optimizing its performance to keep up with new advancements in the market.------Regarding the capacity test results.We are actively engaging with you and investigating all of these variables to better understand why your test results didn’t reach 100Ah+ when all of our internal testing does 106AH or more and we will want to verify your firmware update as it certainly seems to be a software issue on the ones you tested.From our side, we maintain factory test data for every battery pack that leaves our facility. Additionally, we are spot-checking inventory to ensure consistency and, so far, have not found any batteries testing below the advertised capacity.Thanks again for your time and support! Please don’t hesitate to reach out if you have any further questions. We do have tablets available to rewrite firmware in the rare case this situation did happen to you. Connect with us on Facebook on any of our DIY Help Groups!"