I had a talk with the ups guy yesterday and he told me that ups isn't using the post office for last part of the shipping deliveries now. Fed ex may have done the same thing.
Now your probably asking what this has to do with fed ex delivering directly. Well according to the ups guy by dropping the post office delivering the last part of the delivery this made their needed deliveries per day per route climb like mad.
He said that the day before they worked till 9pm delivering on all routes and that there 2100 deliveries that didn't get loaded onto trucks that day. He said it just keeps backing up.
They didn't hire more drivers and didn't buy more trucks. So double or triple the load but not spending anything to increase the workforce.
A challenge when there are not many players in the field. Contrast that with a business with a lot of competitors where it is "all about the survey results".customer service comes second to earnings.
It's true, it is but the sales and delivery expense are all worked out by the accountants. They will make money on most but lose on some like your small order. These companies also realize that they must compete with Amazon and Walmart and if they don't provide the same service, they will lose sales and market share.Talking of shipping weirdness.
Yesterday I ordered a $18 part from Home Depot that was not available at my local store but was from the next nearest store. They promised me free same day shipping and sure enough later in the afternoon I got a notice that it had been shipped and gave me a tracking link.
The tracking link I had a walmart.com URL and when I clicked on it sure enough it showed me a little truck leaving the other Home Depot store and heading to my house. A woman in a large F-250 turned up with my $18 part 25 minutes later. She explained she worked for a company called spark that does home deliveries.
I mean that is great customer service but what a complete and utter waste of money for Home Depot.
Maybe they just wanted to get their route done early so they could enjoy a Friday afternoon.I watched yesterday a FedEx driver RUN from his truck to two houses for deliveries. How do they make them do that? I sure as Hell wouldn't run unless there was a $100,000 bonus.
FedEx and Amazon suck salty balls.
Maybe the boxes were ticking?Running like they're scared?
i would guess that that is a direct representation of that particular drives ethics... good on him.Our Fed Ex issues seemed to improve once they changed the final hub to another location. Apparently the one was understaffed and they were infamous for missing deliveries. They even made the evening news for their antics.
The drivers can really make the difference however. When my generator was delivered, the driver backed up into the driveway (I had moved the cars out of the way beforehand just in case) and he hand carried it into the garage for me. Very much appreciated!
We are fortunate that our UPS driver is outstanding. When my wife fell in the garage last summer the driver stayed until medical attention arrived. When I thanked them later they said they were just doing their job (above and beyond in my book and very much appreciated).