timselectric
If I can do it, you can do it.
- Joined
- Feb 5, 2022
- Messages
- 24,641
DIYrich
Solar Wizard
Going off topic (hope you don't delete it or close the thread) ...
I had to buy rack initially because of all the permitting and interconnection. Now that I have an installed system, I can soup it up DIY.
I can add storage for 1/2 the cost of the rack. I don't get closed loop, UL listing, and pretty case, but I can live with that.
6
629658
Guest
So i challenge all of you do a search SS problems. Page after page. Yes I guess I could just get inline like the rest but SS target buyer is the poor guy that can barely put food on the table that wants to get into Solar to save some money. So he has scraped up his last nickel to buy a cheap system. SS takes his money and then they are done. Poor sap ends up screwed. This forum is filled with stories just like this. I’ve been blessed and do not have to worry about that but I feel a duty to do what I can with the tools I have available. I’m not pushing any brands just business practices and SS is preying on those people. IMO those of you that think this is acceptable shame on you.
Gavin Stone
Solar Wizard
Those with morals hate SS and those without promote them. Got it…
ChillnGrill
Solar Enthusiast
Here we go again
SolarShimmy
New Member
Why don't you take your beef up with SS directly? There are a lot of satisfied customers on this forum and any company that goes through huge growth will have growing pains. You're probably just a paid shill writer for a competitor anyway. Who are you to judge and attempt to shame people on this forum...
EastTexCowboy
Solar Wizard
I haven't ran a forum in something like 20 years. I got away from that because it was too time consuming, too expensive, and wasn't appreciated. The technology has improved a lot since then but the reasons I stopped doing it haven't. It's a pain. In fact, probably more time consuming now with all the threat management. That said, it can be rewarding as well. I missed that part but not enough to keep doing it.
I'm just glad Will is willing to spend the time, money, and aggravation to provide this platform. I can't imagine there are many even occasional visitors here who can say they haven't benefitted from it.
I'm just glad Will is willing to spend the time, money, and aggravation to provide this platform. I can't imagine there are many even occasional visitors here who can say they haven't benefitted from it.
42OhmsPA
Who likes Electrical Gremlins?
Wow this thread....
@Will Prowse keep doing what are you doing, you are one of the few people I'd trust in real life. Your videos and demeanor on the forum show a lot about your character, not many people like yourself left in the world it seems. There are a lot on this forum from what I've seen in my short time here.
Also a huge thank you to all the mods.
My takeaway, signature solar is growing at an exponential rate and it's great to see a US business doing this. It's also great to see current connected continuing to grow and be active on the forum.
Does signature solar receive lots of complaints? Yes. Are people more likely to complain than praise? Yes. Do I agree with everything ss has to say in there replies? No. Do I appreciate ss owning there mistakes and admitting they have shortcomings and room for improvement? Yes. Am I back and forth on purchasing from SS? Yes. Do I believe a large majority of issues posted here are user induced? Yes. Do I believe it's a crapshoot dealing with reselling in large volumes because OEMs are always trying to save a penny? Yes. Am I done with QandA? Yes.
Thank you SS and CC for continuing to come back. Keep doing what you do.
My day job is manufacturing in an upper management role. I see relatable issues every day... Always trying to cut costs and increase profits on both ends, that's part of business. This is only possible when the proper systems and procedures are in place to ensure the end user receives a quality product that meets specifications.
Finding reliable help that gives a damn and has a clue is nearly impossible these days; so many don't want to work and get a paycheck it's sickening.
I'm done, I need to go check my solar assistant for the 5th time in 4 hours...
@Will Prowse keep doing what are you doing, you are one of the few people I'd trust in real life. Your videos and demeanor on the forum show a lot about your character, not many people like yourself left in the world it seems. There are a lot on this forum from what I've seen in my short time here.
Also a huge thank you to all the mods.
My takeaway, signature solar is growing at an exponential rate and it's great to see a US business doing this. It's also great to see current connected continuing to grow and be active on the forum.
Does signature solar receive lots of complaints? Yes. Are people more likely to complain than praise? Yes. Do I agree with everything ss has to say in there replies? No. Do I appreciate ss owning there mistakes and admitting they have shortcomings and room for improvement? Yes. Am I back and forth on purchasing from SS? Yes. Do I believe a large majority of issues posted here are user induced? Yes. Do I believe it's a crapshoot dealing with reselling in large volumes because OEMs are always trying to save a penny? Yes. Am I done with QandA? Yes.
Thank you SS and CC for continuing to come back. Keep doing what you do.
My day job is manufacturing in an upper management role. I see relatable issues every day... Always trying to cut costs and increase profits on both ends, that's part of business. This is only possible when the proper systems and procedures are in place to ensure the end user receives a quality product that meets specifications.
Finding reliable help that gives a damn and has a clue is nearly impossible these days; so many don't want to work and get a paycheck it's sickening.
I'm done, I need to go check my solar assistant for the 5th time in 4 hours...
$311 for dedicated hosting a year. That also includes the domain now that I transferred it.
The big expense was the email hosting. I pay about $100 a month for that right now. It was going to be a few thousand dollars every month.
Up north and personal pays about $100 a month for our search function to be hosted on his server.
I also pay for different add-ons and memberships for add ons. And support with the forum software. I also still pay for updates.
The initial cost for the forum software was about $1,000 and I also paid for the additional removal of their trademark. We are running xenforo.
And that's pretty much it. The rest of it is me and the other mods time. And of course the members who contribute great content to our forum.
If anyone wishes to donate to any of the mods you can do so by clicking the banner ad at the top. That goes directly to each mod's PayPal.
mountkay
Camper
i challenge you to go to the SOK Battery facebook group.
just because issues with other manufacturers arnt being posted here, doesnt mean they dont exist.
3rd post on LiTime (AmpereTime) Club facebook group now:
"Has anyone had luck getting replacement batteries under warranty? Litime was communicating well with me and issued a return label. I shipped the battery back to them but now they've gone silent. What was your return experience like?"
one of the answers: "First was ok. (Ups impaled the package in shipping) 2nd return was sloppy and communications hit or miss (received a used battery)"
timselectric
If I can do it, you can do it.
- Joined
- Feb 5, 2022
- Messages
- 24,641
All that I can donate is my time.
EastTexCowboy
Solar Wizard
That's not a bad deal, other than the email costs. I pay $100 a month for a dedicated server, but then that's entails a lot more.
And actually thats the most valuable thing a man has or can donate…and it’s of finite supply…and no one knows how finite it is… So thank you for the times you have taken the time to help me.
J.
If you go to a well known on line store you can see star ratings for products. Even the best products will usually have some 1 and 2 star ratings.
Every new company goes through growing pains. In other threads SS has stated that it continues to strive towards better support.
One of the strengths of a forum like this is that we can work together to help each other out. Nothing that is made in a manufacturing plant is perfect.
Ultimately we vote with our pocketbooks. Those products that meet our needs will succeed.
Many of us make a living at our chosen professions.
YouTube is available to anyone who wants to give videos a try. Some have found success. Many more not so much.
I am grateful for Wills willingness to share product information. Most products will go into the FYI category. A few more on the wish list. And some have made into my project.
Yes I had success with SS. I am also satisfied with other suppliers that I have mentioned elsewhere.
As stated many times I am grateful for the time others donate to this forum. There is no payment for these efforts. Those who chose to give do so voluntarily. Thank you again!
Every new company goes through growing pains. In other threads SS has stated that it continues to strive towards better support.
One of the strengths of a forum like this is that we can work together to help each other out. Nothing that is made in a manufacturing plant is perfect.
Ultimately we vote with our pocketbooks. Those products that meet our needs will succeed.
Many of us make a living at our chosen professions.
YouTube is available to anyone who wants to give videos a try. Some have found success. Many more not so much.
I am grateful for Wills willingness to share product information. Most products will go into the FYI category. A few more on the wish list. And some have made into my project.
Yes I had success with SS. I am also satisfied with other suppliers that I have mentioned elsewhere.
As stated many times I am grateful for the time others donate to this forum. There is no payment for these efforts. Those who chose to give do so voluntarily. Thank you again!
Bud Martin
Solar Wizard
- Joined
- Aug 27, 2020
- Messages
- 4,833
So the poor sap still insisting on buying the cheap system after doing the research about the good and the bad of what the sap wants to buy then blame everyone else when it does not meet expectation and bad customer service, LOL!
Nobodybusiness
Solar Sponge.
Hell if there’s an alternative to Sol-Ark I’m all for it.
Competition breeds innovation.
The EG4 18k is the first I have seen yet that is in the same league.
If it works the way they say then it will become a major player and Sol-ark will have to justify their prices some other way. Either support or warranty.
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Brett V
Solar Wizard
As with any forum, only the folks with a beef will post much. The majority who are happy don't say a word.
Will's early videos showing DIY batteries aren't rocket science, inspired me to abandon lead and step in to the 21'st century. Ask my kids...that's no easy feat! His delivery highlights what's cool and what's not cool about each commercially produced product he's showcased. I personally have a beef with SS and Growatt right now but that's got no bearing on what Will does here or on his channel.
Will's early videos showing DIY batteries aren't rocket science, inspired me to abandon lead and step in to the 21'st century. Ask my kids...that's no easy feat! His delivery highlights what's cool and what's not cool about each commercially produced product he's showcased. I personally have a beef with SS and Growatt right now but that's got no bearing on what Will does here or on his channel.
MrM1
I'm Here, But I'm Not All There
Where is the 'Buy Will a S.P.A.T. " link ? @Will Prowse that's the link I'm lookin for.
A few thousand/mo for an SMTP server! Ouch. How was that justified?
EastTexCowboy
Solar Wizard
He was getting slammed with millions of emails being kicked back from people who had marked the forum notifications as spam.
Running an email server sucks. Trust me its suuuuuuucks. I host quite a few of them and its the LEAST enjoyable part of my biz.
The money I make off of them probably isn't worth the headaches to be honest but its a living.
The money I make off of them probably isn't worth the headaches to be honest but its a living.
sunshine_eggo
Victron's little biatch
LOL... Cry me a river. This is my second user account, and I still haven't caught up to that post whore.
What you don't see is the 95%+ of folks who have completely acceptable experiences. 9 out of 10 people will post to bitch. 1 out of 20 will post just to say they had a great experience.
You're seeing negative experiences grossly over-represented in the data.
EDIT: Correction. I have exceed the post whore by about 1200 posts. 17,973 total as of this post...
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sunshine_eggo
Victron's little biatch
Not deserve? No. Is it realistic for them to expect the same level of support? Not really.
The harsh reality is that dollars talk.
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