I actually got a human response from the Ali Express store where I purchased my JK (Heltec) BMS unit. They are on a Spring Holiday until Feb 20th though, so they were not able to help right now, but they will contact me when they get back to work in 6 days.
Meanwhile.... I am looking at other BMS solutions. I was spoiled by the functions on the JK BMS. I really like how it worked and the data it reported. When it was working properly, it is an excellent design. But I need a BMS that is going to last years, not months. It went online last June, and quite in February. That was 8 months of service for about $200, so that is not a very good return on investment. It is such an odd failure, I am still hoping I can find a flaw on the PC board and get it working again. I have my battery bank charging without a BMS right now, and it does make me nervous. I have been out to the garage about every 30 minutes to measure cell voltages. So far they are staying dead on balance. My Fluke meter is showing every cell within 0.005 volts of each other. And I have the XW-Pro stopping charge at just 57 volts, so it will take a pretty big imbalance to get me into any trouble. The fuses are still there for over current protection. And the XW-Pro will also shut down if the voltage drops below 50.5 volts, which is 3.6 volts, or about 45% charge. So the chances of anything going too wrong are very slim.