Is Solar Sovereign out of business?

[CaliSunHarvester]

I would like to purchase product but a six to $8000 investment with a company that doesn’t stand behind their products

There are alternatives.

I just placed another order with SunGoldPower.. batteries were delivered in a week, 0 problems. This was my 4th order from them. I have spent about $12k on their products so far. All

 

[John Hutch]

I just called my credit card company yesterday to dispute the charge they put on my card last month. I sent their sales department two emails last month cancelling the order and asking them to remove the charge after they failed to send the product and gave me a false tracking number. I would not recommend.

 

[Lawrence_SoCal]

Before purchasing anything from them, I asked them to send me references of their sales of equipment to various customers that have dealt with them.. I wanted to take it upon myself to contact customers personally to see what their response has been! They have yet to return an email to me.

When buying large dollar amounts, that is reasonable, as in way more than a couple of US$100K worth, then sure customer reference is reasonable. in the IT world, I was involved in multi-million dollar purchases, and such calls are common place. And customers agree in advance to participate in such calls

Individual small customer... no... you could be a competitor fishing for leads, not to mention you are requesting they violate their privacy agreement which prevents sharing contact info, etc.
sorry, yours is an unreasonable request... and a polite, we can't/won't do that would be reasonable, but they could just as easily assume your request is not legit (personally, I'd be wondering if 'under the influence' or neuro-atypical), and ignoring you is their best course of action. no idea, and if company overwhelmed as other responses indicate, probably not worth their time to respond
And even in the completely unrealistic situation where you did get such a customer list, you then run into sampling size considerations, and cost/benefit of contacting hundreds to get to a decent confidence level (basic statistics)

 

[HRTKD]

sorry, yours is an unreasonable request

I have to agree. It was not a reasonable request.

 

[Daves811]

The mini-split I ordered from Solar Sovereign on 7/30/24 was never delivered and now they are NOT returning my money. On 8/26/24 Jared Quinn told me it would take their "accounting department" two weeks to get me a refund (completely ridiculous since they had my PayPal payment the next day). Well, that deadline has come and gone. I have no refund and there is no response to my email and no calls or letters. They have not responded to an inquiry from PayPal either. Based on their actions, It seems they intend to keep my money. I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN.

 

[markwhitesr]

I placed an order for ten solar panels with Solar Sovereign on 08/23/2024. Their website said the product was in stock; Freight Shipping
For in-stock products, standard processing times are 2 - 6 business days. Estimated delivery times are based on carrier availability and national shipping lanes, these can vary anywhere between 3 - 15 business days. It has been three weeks, and I have not received my tracking or order. I have tried numerous times to get an answer, but they keep giving me the runaround: The shipper has delayed pickup. Get a New shipper!! VERY POOR SERVICE.