Jackery 5000 Plus High PV Issues

[Jsweeney000]

Here is the response from Jackery, now I have not tested this but as per their engineer once the battery gets to 100%, the power goes towards the house loads so it should not get wasted. Apparently once the pv input goes to zero ie after dark they will switch to power house loads from battery. Here is the cut and paste of their response:

We have confirmed with our engineering team that during self-powered mode, your HPV panels will start providing power to your load in case the battery is 100% full. During the night, when solar power is not available, only your battery will provide power.

I hope this helps you clarify your doubts.
Best Regards,
Team Jackery

I will test this over the next couple days. I have hit 100% battery several times during the day with AC load and I seem to remember the hpv input goes to 0 watts, then battery drops to 99 or 98 and hpv kicks in again and starts charging. That would indicate to me the opposite is happening, BUT, I don't remember if my hpv input at the time was enough to cover the load. But you would think if the battery is at 100%, and you have AC load, and your hpv inputs are getting power you would see those watts coming into the unit, (not displaying zero) if they really were covering the AC load instead of the battery. Obviously I would take what support is telling you over what I'm experiencing but figured it was worth mentioning.

On another note, 2nd firmware update from Jackery and hpv input is still broken and throws an F6 every time it enables, unfortunately. But, they did fix the problem where it would disable the AC inverter when it decided to disable the hpv input when no power was being sent by the panels at around dusk. So minor improvment at least. The support rep informed me they will have a 3rd firmware update for me soon.

 

[sst]

Is your setup includes STS ie smart transfer switch? and if so it is setup in the "self powered" mode.



Mine is not no setup with PV input so for now I am using charging/discharging input.
But this is what I have been told:

- Jackery 5000 plus with high PV input
- STS working mode in Self Powered mode

Then once the battery reached 100%, the PV input is directed toward house loads but again in this situation the house load draw should be lower than what PV provides. I did ask what happenns if house load draw more than what PV input can support and I was told any addtional power will come from grid, but not sure if this sceanrio works. Again my understanding is based on what tech support told me and I have not personally verified this.

 

[Jsweeney000]

Is your setup includes STS ie smart transfer switch? and if so it is setup in the "self powered" mode.

View attachment 271142

Mine is not no setup with PV input so for now I am using charging/discharging input.
But this is what I have been told:

- Jackery 5000 plus with high PV input
- STS working mode in Self Powered mode

Then once the battery reached 100%, the PV input is directed toward house loads but again in this situation the house load draw should be lower than what PV provides. I did ask what happenns if house load draw more than what PV input can support and I was told any addtional power will come from grid, but not sure if this sceanrio works. Again my understanding is based on what tech support told me and I have not personally verified this.

No im not using the jackery transfer switch yet. I need to see the hpv inputs work properly before I give them any more of my business. I would love for this to actually work and I’ll add the switch so I can peak shave. I still haven’t found anyone actually using the hpv inputs on the 5000 yet. I must be the guinea pig.

 

[Gaijin2]

We have confirmed with our engineering team that during self-powered mode, your HPV panels will start providing power to your load in case the battery is 100% full. During the night, when solar power is not available, only your battery will provide power.

Man, I hope that is the case, it just makes so much sense. Hopefully after this snowstorm passes and it warms up a little, I can get out there and finish off the installation and then I can start testing these things and report my findings.

 

[sst]

Good luck and please share you findings once you have put it to the test.

 

[Jsweeney000]

@Gaijin2 ok i did a bunch of testing today with hpv input, an ac load on the jackery and the battery at 100%. I was at 100% battery by noon and it was mostly sunny all day, just before i hit 100% battery my panels were producing 1800-1900 watts with some variation but never under 1000 watts. The ac load on the system was only about 300 watts, I kept it low so there was no chance my panels wouldn't keep up. As soon as the batteries hit 100% the hpv inputs showed 0 watts. Zero. Battery dropped to 99%, hpv now shows 1800 watts again, battery hits 100%, hpv shows zero watts again. This happened TWICE. There is absolutely no way my panels were not covering a 300 watt load. So, I don't believe what that rep told you. The battery never should have dropped below 100%.

Second topic, i still haven't received my 3rd firmware update yet to fix the hpv startup issue. Patiently waiting on that.

 

[sst]

Thanks for the information, yes looks the tech guys told me incorrect information. I decided to just go with low pv inputs

Here is the item I bought for the connector

https://www.aliexpress.us/item/3256807921996588.html?spm=a2g0o.order_list.order_list_main.11.b5a21802CHOLDf&gatewayAdapt=glo2usa

 

[Jsweeney000]

Latest update on the HPV issue, Jackery decided to replace the unit completely. And, they agreed to send me the new one first since i am actively using it (rebooting every morning) plus i can use the box and packing material to send my old one back. They're doing all of that without putting a hold on my cc, or making me buy then refund when they receive the old. Gotta hand it to them for good customer service. Hopefully this is the fix and i really had a defective unit.

 

[ghostdiver]

Latest update on the HPV issue, Jackery decided to replace the unit completely. And, they agreed to send me the new one first since i am actively using it (rebooting every morning) plus i can use the box and packing material to send my old one back. They're doing all of that without putting a hold on my cc, or making me buy then refund when they receive the old. Gotta hand it to them for good customer service. Hopefully this is the fix and i really had a defective unit.

Did the new one fix the issue?

 

[johnnyLightning]

@Gaijin2 ok i did a bunch of testing today with hpv input, an ac load on the jackery and the battery at 100%. I was at 100% battery by noon and it was mostly sunny all day, just before i hit 100% battery my panels were producing 1800-1900 watts with some variation but never under 1000 watts. The ac load on the system was only about 300 watts, I kept it low so there was no chance my panels wouldn't keep up. As soon as the batteries hit 100% the hpv inputs showed 0 watts. Zero. Battery dropped to 99%, hpv now shows 1800 watts again, battery hits 100%, hpv shows zero watts again. This happened TWICE. There is absolutely no way my panels were not covering a 300 watt load. So, I don't believe what that rep told you. The battery never should have dropped below 100%.

Second topic, i still haven't received my 3rd firmware update yet to fix the hpv startup issue. Patiently waiting on that.

This is how my 2000+ works. Low voltage solar inputs shut down when the batteries are at 100% even when there is a load drawing power at the time.

 

[Jsweeney000]

@ghostdiver @sst @Gaijin2 Just received the replacement unit and the issue is resolved! No F6 when the panels start producing power, inverter stays on so the HPV inputs are now working as they should. I'm going to keep running it through my manual transfer switch and the 14-30 outlet on the side of the jackery, then likely add the jackery smart transfer switch maybe 6 mos down the road so i can take advantage of peak shaving.

So as i sit today i've got 6 of my house circuits off grid, about 30% of my monthly household power consumption with a single 5000, 1 expansion battery and a 3kw array. Running both my fridges, main entertainment system (big tv, amp, etc), all of my networking gear including wifi access points, ceiling fans and lights in 4 rooms, microwave and a few outlets in the house and garage.

 

[Justin H]

@ghostdiver @sst @Gaijin2 Just received the replacement unit and the issue is resolved! No F6 when the panels start producing power, inverter stays on so the HPV inputs are now working as they should. I'm going to keep running it through my manual transfer switch and the 14-30 outlet on the side of the jackery, then likely add the jackery smart transfer switch maybe 6 mos down the road so i can take advantage of peak shaving.

So as i sit today i've got 6 of my house circuits off grid, about 30% of my monthly household power consumption with a single 5000, 1 expansion battery and a 3kw array. Running both my fridges, main entertainment system (big tv, amp, etc), all of my networking gear including wifi access points, ceiling fans and lights in 4 rooms, microwave and a few outlets in the house and garage.

@Jsweeney000 glad your issue is resolved. I wish I had found your thread earlier! I have the EXACT same issues as you in terms of the High PV inputs. Went through all the same things with Jackery support as well, to include a firmware update they pushed to me (1.3) but that did not solve it either. Like you, they also sent me a replacement, but after 2 days of having the new system in use, it has the same issue of cutting off the AC outputs at dawn and dusk when the High PV kicks on and off. Love their customer service so far (pretty awesome actually) but definitely not loving this issue with the 5000 plus. I have the 5000 plus and 2x of the expansion batteries hooked up to 400w Low PV and 1500w High PV. The Low PV has never caused issues.

My whole point of getting this was to have it on all the time providing off grid power and am considering returning it all together if this "constant on" issue with the High PV can't get resolved. But reading your last post, it seems it CAN be resolved, it might just be a case of how many systems will they tolerate sending and returning until I get lucky like you and get one that doesn't have the High PV issue. Glad to know it's at least possible though as I had almost given up hope when the replacement showed up with the same issue.

 

[Justin H]

So new update for me. The replacement system I was sent still had the same issues. It was on Firmware version 1.0 when it arrived. Here is what I last sent the Jackery engineering team based on information and testing over the weekend:
-------------------------------------------------------------------------------------------------------------
So.....over the weekend the system was updated to Firmware version 1.1 and it made things even worse. After some testing, here is what happened on version 1.0, and then now what happens on version 1.1:

1.0:
When HPV is connected and the AC output is on, the system will turn off the AC output every time the HPV detects that it gains or loses power (i.e. sunrise and sunset). The workaround is to turn the AC output back on via the physical AC button on the system, or via the Jackery App.

After updating to 1.1:
The system is worse. When HPV is connected and the AC output is on, the system will turn off the AC output every time you attempt to turn it on. In other words, the system will no longer function with HPV AT ALL. NOT AT ALL. As soon as you turn on the HPV via the breaker, the system makes a series of about 5 - 6 clicking noises and then turns off the AC output and throws an F6 code. I have tried power cycling the system, unbinding it, and re-adding it, but the problem persists. So now after updating to firmware version 1.1 the system is even less capable than before and HPV cannot be used at all. Anytime you try and turn on the HPV, it will cause the series of clicking noises and then throw an F6 code. Once this happened, the AC output could not be turned back on until the system had at least been power cycled via the Power button. Resetting the system via the Power and USB buttons also restored the ability to turn on the AC output, but again, any time the HPV was turned on, the F6 code reappeared and the system became totally unusable.

When I had version 1.3 on the previous system:
When HPV was connected and the AC output was on, the system would turn off the AC output every time the HPV detected that it gained power (i.e. sunrise). Sunset seemed to not be a problem with 1.3. The workaround was to turn the AC output back on via the physical AC button on the system, or via the Jackery App.
-------------------------------------------------------------------------------------------------------------------

At least on the old system when I had version 1.3 installed, the system was almost working. The only time I lost power was upon sunrise. Annoying and disappointing for sure, and definitely not how the system should work, but at least it was almost functional. Right now as I'm stuck on version 1.1, the system is terrible and can't use HPV at all anymore.

To be clear, their customer service is still some of the most responsive I've seen from a company these days so at least there is that.

 

[Jsweeney000]

So new update for me. The replacement system I was sent still had the same issues. It was on Firmware version 1.0 when it arrived. Here is what I last sent the Jackery engineering team based on information and testing over the weekend:
-------------------------------------------------------------------------------------------------------------
So.....over the weekend the system was updated to Firmware version 1.1 and it made things even worse. After some testing, here is what happened on version 1.0, and then now what happens on version 1.1:

1.0:
When HPV is connected and the AC output is on, the system will turn off the AC output every time the HPV detects that it gains or loses power (i.e. sunrise and sunset). The workaround is to turn the AC output back on via the physical AC button on the system, or via the Jackery App.

After updating to 1.1:
The system is worse. When HPV is connected and the AC output is on, the system will turn off the AC output every time you attempt to turn it on. In other words, the system will no longer function with HPV AT ALL. NOT AT ALL. As soon as you turn on the HPV via the breaker, the system makes a series of about 5 - 6 clicking noises and then turns off the AC output and throws an F6 code. I have tried power cycling the system, unbinding it, and re-adding it, but the problem persists. So now after updating to firmware version 1.1 the system is even less capable than before and HPV cannot be used at all. Anytime you try and turn on the HPV, it will cause the series of clicking noises and then throw an F6 code. Once this happened, the AC output could not be turned back on until the system had at least been power cycled via the Power button. Resetting the system via the Power and USB buttons also restored the ability to turn on the AC output, but again, any time the HPV was turned on, the F6 code reappeared and the system became totally unusable.

When I had version 1.3 on the previous system:
When HPV was connected and the AC output was on, the system would turn off the AC output every time the HPV detected that it gained power (i.e. sunrise). Sunset seemed to not be a problem with 1.3. The workaround was to turn the AC output back on via the physical AC button on the system, or via the Jackery App.
-------------------------------------------------------------------------------------------------------------------

At least on the old system when I had version 1.3 installed, the system was almost working. The only time I lost power was upon sunrise. Annoying and disappointing for sure, and definitely not how the system should work, but at least it was almost functional. Right now as I'm stuck on version 1.1, the system is terrible and can't use HPV at all anymore.

To be clear, their customer service is still some of the most responsive I've seen from a company these days so at least there is that.

Oh man that is frustrating. So, update to my previous post. The replacement unit actually did not fix everything. When they sent the replacement unit it fixed the F6 hpv startup issue but then the 2nd issue started again - killing the ac inverter at dusk when it decided to flip off the hpv inputs. At that time i was on firmware version 1.1. They just sent me 1.3 2 days ago and i am running 2 days with zero issues now. Like you their service has been very good, but clearly their engineering team doesn't know what they are doing yet with hpv inputs. Last night i just reported back to them and let them know everything is fixed now, hopefully it doesn't come back. I'm also permanently running 6 of my circuits off grid

So as of right now you have a replaced unit but your not running 1.3? If that is the case i think you have hope 1.3 might resolve everything.

 

[Justin H]

So it's been a while and not a whole lot has changed. They pushed my system to version 1.3 which resulted in going back to it only cutting off the AC outputs around dawn. Dusk still works fine and doesn't cause issues anymore but with a caveat for both times.

So I've been pushed to version 1.5 which, honestly, I didn't notice any changes to anything so I'm not sure what its intended purpose was. All that being said, here are the issues I still have with the system:
1. Around dawn, when the system detects there are HPV panels connected, it will turn off the AC output.
2. At both dawn AND dusk, when the system has detected there are HPV panels connected BUT ALSO that there is 0w of power AND the AC output is already off, it WILL NOT let you turn on the AC output. It will throw an F6 code over and over until it is light enough to start getting >0w of power, or dark enough so it no longer detects the HPV panels being connected (i.e., the H panel icon goes away). It doesn't lock the system up or anything requiring a reboot, but it will absolutely not let you turn on the AC output during those 10 mins or so.

Tech support has still been really great; in fact they called me recently ON THE PHONE (surprise) and we talked about the issue though they still seem baffled as to why it's still happening, but are still trying to resolve it. They did say they are still tracking several other customers who have the issue and honestly, I wonder how many people actually have the issue but don't know it either because they don't have HPV panels connected at all or aren't using the system in a way that causes them to have the issue occur.

To me it seems this is a much bigger issue but most people don't use the system to it's full capability and therefore are unaware it's a problem to begin with.

 

[HRTKD]

FYI, thread title updated to reflect that the thread is about the Jackery 5000, not the Jackery 500.

 

[Gaijin2]

@Jsweeney000
@Justin H
You guys have had several updates since I last checked in. I have been busy with other things and haven't been able to do anything with the E5000+ for a few weeks, but planning on working with it this week. At the bare minimum I can put in some testing to see what I can find, but may I ask for common factors and boil it down to a few test procedures?

For everyone here with HPV problems:
1) did I miss anyone, or are the primary folks reporting problems Justin & Jsweeney? If I missed anyone, please add your answers too.

2) is anyone reporting HPV problems when using the Smart Transfer Switch? It seems like the problems are all related to the AC output ports and/or manual transfer switches. Is that correct?

3) The problems are all related to only the HPV inputs, yes? Seems obvious, but want to rule out any extraneous information.

4) As I understand it, Justin is running a 3.2kw array all hooked to HPV, and Jsweeney000 has two arrays, a 400w on the LPV and 1500W on the HPV. Can I ask what is the specified input voltage to the HPVs? Are the panels all connected in series, or are there some parallel?

5) Seems like JSweeney's issues are currently fixed with a new unit and version 1.3. The HPV kicking off the AC output was resolved for JSweeney with an upgrade from 1.1 to 1.3, but Justin still has the AC output and F6 issue, even on firmware 1.5.

6) Justin, let me clarify: you have a 3.2kw array, and at dawn, when the sun rises and voltage increases to where it crosses the 135V minimum input threshold, your E5000+ will disable the AC output, and the green light on the AC button turns off. And this happens every morning, yes? My test case for this is planned to be putting together an array and then covering it with a tarp so there's no solar input at all, and then slowly removing the tarp to simulate the gradual rise in voltage. Do you think that will appropriately simulate the conditions you're experiencing?

For the dawn problem:

a) cover the panels to ensure 0 watts solar and 0V are being delivered and the "H" icon is off.​

b) Turn on AC output. At this point, I should be able to turn AC on and off every time. But for this test, I am to leave it set to "on".​

c) gradually uncover the panels until the E5000+ detects that panels are connected and the "H" icon appears. At this point the E5000+ will disable AC output.​

In this situation, it sounds like a simple repeatable scenario -- every morning no matter what, your E5000+ disables AC output and you have to press the AC button to re-enable it. Which does work, unless you try to enable AC output in a short window of time where the "H" has appeared but the E5000+ says that there are 0 watts being input. Is this a correct understanding?​

For the dusk problem (which also happens at dawn, but I'll separate it out by calling it the dusk problem):

a) uncover the panels for fully powered solar and visible input wattage on the E5000+ display and the "H" icon is displayed.​

b) Ensure that AC output is off.​

c) Gradually cover the panels until the solar input drops to 0 watts, but the "H" icon is still visible.​

d) at this point, attempting to turn the AC output on will be unsuccessful and will result in an F6 code, and the unit will stay in this state until the "H" icon goes off. When the "H" icon disappears, the AC output can once again be enabled or disabled normally. To simulate that, I just need to cover the panels more until the "H" disappears.​

​

For clarification, when does the F6 code appear -- does it happen immediately when you attempt to turn on the AC output? Or is that unrelated, meaning: during that transition time from "H" to "no H", F6 codes will appear continuously, and simultaneously the AC output button is disabled?​

​

And finally, is this whole situation avoided if the AC output is ON prior to dusk? Does the E5000+ function normally during daylight and the transition through dusk to night, and the AC output stays on the whole time? Does the problem rear its head only if the AC output is OFF during daylight and you attempt to enable AC output during that transition from "H" icon ON to "H" icon OFF?​

 

[Justin H]

@Gaijin2
For my part, I'll do my best to address your questions:

2. I have a Smart Transfer Switch (but I do not have it installed) so it's not part of the potential issue or solution at this time.

3. The problem (at least for me) seems exclusive only to the HPV side of the house. I have LPV panels hooked up simultaneously and they have never caused any problem and during my troubleshooting isolating them alone (LPV only) or without (HPV only) they have not had any hiccups.

4. I think you have it backwards - I have the 400w LPV and 1.5Kw HPV.
a. I've attached a picture of my HPV panels, TLDR they are 37.6v OCV (their configuration is 6 all in series). I've passed that pic and specs on to Jackery support in the past as well. I bought them reclaimed and they are kind of old, but I tested them all and they all push power, albeit at reduced efficiency. The array is rated for 1500w (250w x 6) but I rarely get above 1000-1100w at peak.
b. As for my LPV side, I don't have a pic, but they are standard 12v panels (~20v OCV I think) configured 2 paralleled strings of 2 in series (4 panels total).

5. To clarify, I was pushed a unique FW version 1.5; I am on that version now. In the past I've had 1.1 and 1.3, and they've had various issues. For me, 1.3 and 1.5 seem to be the most stable and from my "not a technician" view, I saw no difference between 1.3 and 1.5 operationally speaking.

6. Long one here, but TLDR - yes, every morning, yes your test case scenarios are all accurate as far as I see to replicate my issue(s) other than my HPV array is 1500w.
6. TLDR version: I believe all the scenarios you described would be pretty good at replicating the environment that the 5000 and the array goes through as dawn and dusk happen (without actually WAITING for them, like I do haha).
6. a. (dawn) correct, no "H" and 0w input would be "total dark"
6. b. (dawn) correct, this is how my system is at "night" - normal and AC ON
6. c. (dawn) correct, but I've never actually WATCHED this process happen. Before dawn I can check it and the system is normal, sun comes up and AC output dies (no errors that I've seen). When the 5000 has displayed "H" and ALSO 0w input and I press the AC button (or in the App), it will turn on the AC output, output starts pushing watts (currently 30w to charge an Alexa with its own battery backup), and then after about ~10-15 seconds the 5000 will kill the AC output and throw an F6 code. F6 code will stay there for a few seconds, then go away. That cycle will continue to happen until the input wattage from the HPV goes above 0, after which everything will operate normally.

6. a. (dusk) correct, this is daytime operation
6. b. (dusk) correct, in order for the F6 error to occur in this situation (on FW version 1.3 and 1.5) the AC output must already be off - this would be me forgetting to turn the AC output back on at dawn, so it's still off when dusk approaches.
6. c. (dusk) correct, this puts the system in a similar "generation" scenario
6. d. (dusk) correct, also apply item 6. c. (dawn) comments here as well. This one I HAVE witnessed. Of note here as well is that during this "goldilocks" period where the "H" icon is on but no PV input is registering, I have been present (dusk time) and heard a RELAY of some sort as either part of the internal inverter or MPPT clicking on/off/on/off/on/off several seconds apart for several minutes. The first time I was around for it, it honestly confused me quite a bit because I kept hearing a clicking noise in the shop and took me a while to figure out it was coming from the actual 5000. When it does (was doing) this, there were no indicators on the display that anything was wrong (no codes or changing icons) and nothing malfunctioned. I assume this is because as the HPV voltage drops below the minimum for the 5000, the system tries to engage or disengage the relay for the HPV input and doesn't know how to just commit to turning the input off altogether (i.e., like they need to add a delay in the relay so it only cycles every 5 mins or something instead of every few seconds). This is all me speculating though.

F6 clarification - See item 6. c. (dawn) above; it details out how the AC output button and F6 code act together.

As to your last comment - YES. After the (dawn) issue is over, and provided the AC output is turned back on after that the system will be perfectly fine and happy until (dawn) the next morning. Now - that doesn't mean the relay clicking thing doesn't happen - it still does. But otherwise the system is fine and were it not for the (dawn) problem, I'd have no issues with the system otherwise.

Thanks for your long reply and willingness to try and help by replicating the situation!

Oh, I almost forgot - I also have 2 of the Jackery 5kw expansion batteries hooked up to the E5000, but I don't really think they factor into any of this. Still wanted to mention it though just for full context.

 

[Gaijin2]

Outstanding response, gives me everything I need to replicate and explore possibilities. But your 1500w array does intrigue me a bit. Do you have an electricity meter or monitor handy? Since your panels are used and older, and likely not performing up to the original specs, it would be interesting to see the volts or amps that they're delivering when producing that full 1000-1100 watt peak.

I have some Hyperion 400w panels and can put them in a 4-panel series array to get a 1600w string, and they have a very similar VOC at 37.07 vs your 37.60, but mine are brand new and the little testing I've done in February showed a single panel pushing 350+ watts, so I have no doubt they'll deliver the full output in summer. Point is, I don't know if they'll be representative, or a suitable test base to compare to yours, because I suspect the actual delivered voltage on your panels is lower, potentially a lot lower. Not sure whether your panels are delivering lower amps or lower voltage, the Internet provides conflicting answers, and based on this article I would suspect that a drop in voltage is occurring. If that's the case and voltage is actually down, that could mean that instead of 30.3 volts at PMax, they could potentially be as low as 21.2 volts (not likely, but since your array is producing about 30% below rated output, I just took a stab and chopped 30% off the rated voltage). If that were the case, then even with six panels in series, that could potentially mean that your series string could be at the bottom end or even perhaps lower than the E5000+'s minimum necessary 135V, or at least a lot closer to it than you may think. You normally want to be well above that lower limit, I forgot what Will said about it but it was something on the order of "if your system needs at least 135, you want your string producing at least around 220" (NOT a quote, just a vague remembering of him saying something like that in one of his videos). I'm just curious if your series string is actually lower in voltage, closer to the minimum, that that may be potentially aggravating the situation?

So if you have some way to measure the voltage or amp input that the E5000+ is receiving, that might help me narrow down some of the questions. If it's borderline on the low end, that may be affecting the system some way and would probably be very useful information for the Jackery support team.

Just something to think about, and if you could measure it safely that'd be excellent.

 

[Justin H]

This is why communities like this exist. It somehow never occurred to me that since they are older that might affect voltage and not just the amps (like I assumed). I've had those panels on 2 other MPPTs besides the Jackery before, but never in a six string so this level of volts is unfamiliar/untested for me. Before they were always in a 2x3 or 3x2. Weather forecast for the week isn't peak, but I'll slap the multimeter on the line under load at different times when i can and see what we get!

I also got an email from Jackery a few hours ago letting me know they are pushing me another update (maybe 1.6? 1.7?) so we'll see how that goes as well.

 

[Justin H]

UPDATE 07Mar25

Maybe I won't have to do any more testing after all! Had a plan for this weekend but after installing the last patch they pushed to me (version 1.6 now), it seems my issue MIGHT BE RESOLVED. I got up this morning to check the system and turn on the AC output for about the 136th time and to my surprise it was already on ( from overnight). I frantically checked to see if the HPV input icon was showing, and it was.

As of writing this post the system has been up for over 24 hours and is pulling about 1200w of solar today so it is looking good!

 

[Gaijin2]

Fantastic! Good luck with it, I hope it stays working!

 

[CClark]

Thanks for all the helpful back and forth in this post. I think this is what is going on with me, too. Jackery 5000 connected to HPV (6x400w bifacial panels), running into a manual transfer switch. Works great throughout the day, without any F6 morning errors. But then every evening AC power turns off around dusk.

Jackery support had me disconnect panels and see what that did, and AC power stayed on. Have updated to firmware 1.6 and still no fix. Not having the system connected to solar (or having to disconnect everyday) defeats the purpose and makes it unreliable to power sensitive hardware, especially if low sunlight may trigger the AC shutoff.

No real new info, but just wanted to share how this doesn't seem to be an isolated occurrence.

 

[Kelvoden]

Looking to see if anyone out there is running a decent sized array with their jackery 5000 plus successfully on the high pv inputs. Current setup is a 3.2kw array (all panels in series) with a single jackery 5000 and one expansion battery. Powering 6 circuits via an existing manual transfer switch i've used for years with a gas generator during grid outages. Desired outcome is a partial offgrid setup where those 6 circuits run permanently off solar/battery. I'm close to getting this dialed in but have one major issue with the jackery.

Issue - Whenever the high pv inputs start to detect voltage or start to not detect voltage (early am or evening), the jackery will throw an F6 and shut down the AC inverter. To get around it i have to recycle the unit (flip the high pv disconnect, power off, power on, flip the high pv disconnect back on). In most cases the high pv inputs will start working and it's fine for the day. Supplying power for the load with no problem and charging via the high pv input. Then at dusk, right when the unit decides there is not enough voltage to use the high pv inputs it will shut down the AC inverter and interestingly not throw an F6 error. Then i just re-enable the AC inverter and it's good for the night. Major problem obviously, can't keep doing this.

I've checked voltage from the array during these times and it's always within spec, normally 240-250 volts. I do have an escalated case with jackery and it's been sent back to another team, waiting to hear from them. Anyone have any suggestions on what i can do or check in the meantime? Oh worth mentioning, a week ago i had just 4 panels wired in parallel/series using the low pv input and i did not have this problem at all. Seems to be specific to the high pv inputs.

I have just installed a 3.2K system (Jinkos 540w x 6 all in series giving and OCV of 297V and 13.3A) feeding the Jackery 5000+ and it charges without any issues. The past three days the system has shut off the AC power once it stops getting solar feed in. I have it set so the energy saving mode never comes on as well as set the UPS to Online. Its very frustrating to keep finding the AC has been turned off (all I have to do is turn it back on using the app or the switch but its a problem not knowing exactly when this happens) I am in contact with Jackery but no solution found yet. I am going to try setting the battery settings to fully use instead of saving mode to see if that makes a difference
UPDATE.....Jackery pushed a firmware update to my unit and solved this issue for me

 

[CClark]

I have just installed a 3.2K system (Jinkos 540w x 6 all in series giving and OCV of 297V and 13.3A) feeding the Jackery 5000+ and it charges without any issues. The past three days the system as shut off the AC power once it stops getting solar feed in. I have it set so the energy saving mode never comes on as well as set the UPS to Online. Its very frustrating to keep finding the AC has been turned off (all I have to do is turn it back on using the app or the switch but its a problem not knowing exactly when this happens) I am in contact with Jackery but no solution found yet. I am going to try setting the battery settings to fully use instead of saving mode to see if that makes a difference

Sounds like same issues others (including me) have had. Updated to firmware 1.6 with no resolution. Everyday I know around dusk I have to take important loads off of the Jackery so they don't power off, wait for the AC power to shut off once solar stops inputting, then turn AC back on.
It's been since 3/20/2025 that I have been told that engineering is looking into it and I'll hear back soon. I've emailed back and have even been told someone will contact within 24hrs and that was over two days ago. I think they are aware by now but they don't know what to do. (I tried to raise the issue on Jackery's site in my review of the unit, but it never showed up.)
This is the second unit after the first failed to charge off low PV. I wish I had just returned that one to Home Depot instead of receiving a replacement and going through all this, which puts me out of the return window.