So the rest of the story… I won the appeal but may have lost the battle. I got $153.48 back out of $770 +/-. I opened the battery now that it is done. It had rocks in it. Well granite or quartz pieces in it to weight it down some. What crap. The only thing I can hope is that they are at least new. Doubt it. It is all glued pretty well so not sure if I can get it further apart without real effort. Of well live and learn.