FYI I tried for about 1-2 weeks to get a response from james@ or via the Skype chat/call service on their website (which maps to someone other than James).
Decided a week ago just to place the order, via their LLT website (lithiumbatterypcb.com), after reading online about the poor response.
Yesterday I emailed james@ hoping he might see it. This morning my email had a response... with a tracking #.
When checked the number, it had been delivered a few minutes before! Package received.
The LLT website still shows the order as processing.
So I expect they are just busy, probably just James doing clerical work, and not managing the website.
Package opened: complete order received. 'protection circuit' board had 2 ea B- (~ 5 inches) and C- (~7 inches) 10AWG wires soldered in.