D
Deleted member 91418
Guest
Not sure if this would be classified as 'up in smoke', but we had an unfortunate event today with a Victron SCC.
My boss and I have been working on repairing warped terminals on a Victron 100/20 I had purchased back in March. Upon inspecting, we noticed the terminals would not hold wires down into place. Eventually we did get it powered up, but once solar was connected the battery voltage dropped to 1v. We had e-mailed the company about this, and they replied 'they would not honour a warranty because it had been sold by a non-Victron seller on Amazon'. I was out $135, no big deal.
The next few months, my boss (who loves Victron products and uses their equipment in our work RV) had been working on the controller, seeing what the problem was on it and why they weren't grabbing properly gauged wires. A few forum members recommended I use marine-grade, fine-strand wires, which I had replaced all of my cabling with. Unfortunately, still no improvement.
This afternoon, we had finally got the wires to fit securely inside the controller. We added an extra 25A fuse to my battery, aded it to the circuit, went over all the settings and connected a 50w panel to it. At first all had seemed well... and then my boss noticed a burning odour coming from inside my SUV. The terminal block on the 100/20 was melting.
We had pulled everything in a hurry and threw the controller on the pavement, where only a melted case had remained. Because my boss had been working with Victron products for years, we can't assume 'user error' as the reasoning behind the meltdown. What he did observe was the terminals which the 100/20 uses is different than what older models had used. If it wasn't for the fact he caught the burning odours, I would have lost my SUV; which is also my home.
For the last 4 (almost 5 years) I have been using a PWM controller re-branded by CanadaProof (images added at the bottom comparing the two). It uses a different kind of terminal mounting for PV and battery cables, mainly actual screws that are commonly replaceable if they strip out. I would like to know why SCC's do not come with this terminal type? I believe they can be safer to use, can offer a more better contact surface and would be more user-friendly. We are also surprised no one has complained about the terminals which Victron and so many other manufacturers use. Because I live out of my vehicle, a strong connection is needed. And because of this, I have been unable to upgrade to an MPPT controller.
All in all, my boss and I would like to stress out to those who are new to solar/getting into it, to take extra precautions while working with charge controllers. The Victron was faulty and would not serve as a safe method of charging for my application. He has reached out to the company regarding alternative terminal connection methods on future charge controllers; if he gets a response back I will definitely update here. Thanks.

My boss and I have been working on repairing warped terminals on a Victron 100/20 I had purchased back in March. Upon inspecting, we noticed the terminals would not hold wires down into place. Eventually we did get it powered up, but once solar was connected the battery voltage dropped to 1v. We had e-mailed the company about this, and they replied 'they would not honour a warranty because it had been sold by a non-Victron seller on Amazon'. I was out $135, no big deal.
The next few months, my boss (who loves Victron products and uses their equipment in our work RV) had been working on the controller, seeing what the problem was on it and why they weren't grabbing properly gauged wires. A few forum members recommended I use marine-grade, fine-strand wires, which I had replaced all of my cabling with. Unfortunately, still no improvement.
This afternoon, we had finally got the wires to fit securely inside the controller. We added an extra 25A fuse to my battery, aded it to the circuit, went over all the settings and connected a 50w panel to it. At first all had seemed well... and then my boss noticed a burning odour coming from inside my SUV. The terminal block on the 100/20 was melting.
We had pulled everything in a hurry and threw the controller on the pavement, where only a melted case had remained. Because my boss had been working with Victron products for years, we can't assume 'user error' as the reasoning behind the meltdown. What he did observe was the terminals which the 100/20 uses is different than what older models had used. If it wasn't for the fact he caught the burning odours, I would have lost my SUV; which is also my home.
For the last 4 (almost 5 years) I have been using a PWM controller re-branded by CanadaProof (images added at the bottom comparing the two). It uses a different kind of terminal mounting for PV and battery cables, mainly actual screws that are commonly replaceable if they strip out. I would like to know why SCC's do not come with this terminal type? I believe they can be safer to use, can offer a more better contact surface and would be more user-friendly. We are also surprised no one has complained about the terminals which Victron and so many other manufacturers use. Because I live out of my vehicle, a strong connection is needed. And because of this, I have been unable to upgrade to an MPPT controller.
All in all, my boss and I would like to stress out to those who are new to solar/getting into it, to take extra precautions while working with charge controllers. The Victron was faulty and would not serve as a safe method of charging for my application. He has reached out to the company regarding alternative terminal connection methods on future charge controllers; if he gets a response back I will definitely update here. Thanks.

