My Signature Solar Experience (not good)

[Mahendra Gomanie]

Of course they are. Hopefully the inverter holds fault data such as excess voltage or a polarity issue upon connection.

Don't think the grow watts do that .
Do they?
I know fortress batteries does that

 

[shopman]

The Company Signature Solar has been a nightmare for our family. Our 86 year old daddy built his dream retirement home by putting a small travel trailer beside my sister’s house. At first he had electric power by connecting to an old house on their property, but when the house was torn down, he was facing a cost of $5,000 to run power to his small travel trailer. We decided to explore off grid solar. A local company bought a Growatt inverter, some solar panels, and a battery through Signature Solar. Around June of 2023 we got it installed. Later we added another battery. In all we spent $11,000 in materials and $1,000 for installation. The local technician would come and set things up, but problems would arise, and they would have to send things back. Almost every time he has had to deal with warranty issues with Signature Solar it has taken months to get it resolved. We waited the months of December and January to get 2 batteries replaced. We have been waiting since February to get a faulty inverter replaced. We are still waiting. Currently the CEO of Signature Solar is “investigating” the problem. My Dad hasn’t been able to use his travel trailer since June of 2023 because of this company. If any good lawyers are reading this please contact me.

The picture says it all. None of that equipment is outdoor rated so I'm surprised it lasted long at all. You should be going after your "installer" for a resolution as none of this is the fault of Signature Solar.

 

[featherlite]

We have been waiting since February to get a faulty inverter replaced.

Your unit was only returned to our facility by your representative at Solar & Air Supply on 5/1.

Does the above mean that it took the installer from February to May (i.e., three months) to send the inverter unit to Signature Solar"?

 

[SignatureSolarJess]

Does the above mean that it took the installer from February to May (i.e., three months) to send the inverter unit to Signature Solar"?

It sounds like there was troubleshooting attempted but the unit was decommissioned before it could be completed, therefore the unit typically could not be returned for warranty but we have since bypassed this policy to assist the customer and the unit is being tested in tech bench as we speak

 

[Browse]

As others have said, that Growatt should not be outdoors.

 

[SignatureSolarJess]

Obviously, there were some questionable decisions made during this installation. While we're all about DIY success stories, it's crucial to recognize that some ventures might fall short, risking product warranties. When diving into DIY, attention and adherence to manufacturer's instructions are non-negotiable. We strongly advise combing through the manual meticulously to avoid warranty pitfalls. Additionally, vetting your installer thoroughly, seeking referrals, and ensuring their expertise are solid can make all the difference. Growatt has promptly voided the warranty on this installation. It's a clear message: let's steer clear of repeating this mistake you guys