Maybe an error by Deye not having a bricking method that excludes certain models.
New Deye inverters blocked for EU/USA/Pakistan, Alternatives ? New Solis, Growatt
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houseofancients
Solar Wizard
They guy in Costa Rica got his unlocked and working again, apparently his got shipped with us firmware..
shadowmaker
Solar Wizard
That's good news, but still don't like what they (Deye for sure, but Sol-Ark might be involved too) did to him and others. And this also confirms that these units weren't stolen and bricked because of it.
houseofancients
Solar Wizard
Didn't buy directly from deye, but a reseller..
So moral here is, if you can prove no grey import, you're just fine
robbob2112
Doing more research, mosty harmless
I think Sol-Ark had nothing to do with the bricking - it was all Deye that did it in response to the Sol-Ark lawsuit. Sol-Ark rightfully filed the suit and when things went bad for the Deye folks said they would sell legit inverters for a steep discount.
robbob2112
Doing more research, mosty harmless
The other moral of the story is Deye did a bad job of deciding what to brick and a really bad job by not informing the users for say 60 to 90 days that their inverter would be bricked on a specific date and they needed to do XYZ to avoid it. Presumably those that were setup with internet connections and registration for monitoring would have had an email address associated with it.
Do the units have an alarm buzzer? if so they could have triggered that every 60 seconds until an acknowledgment button was pushed. Unless the owner had it installed in a power shed away from the house it would have alerted most people to do something else.
That's a good thing but it shouldn't have happened in the first place, and it shouldn't have taken them this long to get it fixed.
houseofancients
Solar Wizard
This was 100% sol-ark "defending" their exclusive sell rights no matter who got hurt in the process, presumably the thought it might boost their dropping sales due to having some competition
Just shows exact who and what they are....
Then again, the guy who first posted this is just as opportunistic, thinking this might boost his sales ( and it probably did to an extent)
Whole situation just leaves a very bad taste in my mouth
HighDesertDrifter
Teaching is a rare skill, Thanks to those who do!
This may provide some help for those who still support DEYE / Sol-Ark
Stockholm Syndrome: What It Is, Symptoms & How to Treat - Cleveland Clinic
Therapy may help you: Understand your experience. Understand how sympathetic behavior toward your captors was a survival skill. Learn how you can move forward with your life. If you have symptoms, your healthcare provider may prescribe medications to help you sleep or reduce your anxiety...
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HighDesertDrifter
Teaching is a rare skill, Thanks to those who do!
I am not saying they won't work well with proper maintenance and support, but for those who are doing our best to SIMPLIFY life, all the Firmware this and update that and don't connect this, unless that just isn't worth it. I don't want to have to learn anymore than I already have to manage my power supply. This isn't a full time hobby for me, it's just a way to supplement power and have a back up.
KISS and live longer with lower levels of stress.
Of course that which stresses some of us, others thrive on, but it ain't me!
robby
Electronic Engineer
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What software are you talking about when you say server software. Do you mean the App and web portal?
The App and Webportal source code were bought from eLinter. Sol-Ark spent about a 18 months on that code rewriting several parts of it.
The eLinter company is not part of Deye but even so, if there was something bad in the code it would have been pretty obvious after working on the source code for 18 months.
The firmware was written in a Joint venture with Sol-Ark. They parted ways on firmware sharing about 2 years ago.
Sol-Ark has their own software team that knows the code and updates it etc. Deye has their team in China that updates theirs.
The only thing they share is the information on Hardware changes that effect the core of the software.
robby
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All grey market units that he bought on Alibaba were shipped from China.
HighDesertDrifter
Teaching is a rare skill, Thanks to those who do!
I seem to be running into the distinct taste of (what I imagine) dog poop would taste like, any time I am involved in most transactions involving a need for some one to take responsibility for a product (Like fraudulent charges from Google Apps LTD) showing up on your account for such a small amount less than $25 that the process to contest it would require such a substantial rise in blood pressure and time spent dealing with a lot of subordinates who have all been well trained to do the corporate shuffle. Then when you get an honest one and ask them, Don't you feel you are being crushed by all the digital mumbo jumbo two step shuffle thing? They all say YES resoundingly!
I still remember when Verizon stuffed my cell phone bill for +$400 many years ago 20+ and after two weeks of contesting it daily, I gave up and that is still on my credit history. Good for them, they got theirs now. Just dropping this in here as this situation is far from the 1st time maleficence has been seen in the corporate world. However as it has continued unpunished and unaccountable it has only increased in practice, until today it is the model for many!
This is the ELEPHANT in the room. IMHO
So DEYE / SolArk are not the only dog on the block barking this tune, it seems to be the Latest and Greatest thing to take solid traction in today's New Think / Speak way of doing things. Get em while ya can mentality, and screw the consequences if there even are any. Carpe Diem!
But that's just how it's looking from where I'm sitting...
Maybe it's different for others?
I know nothing, see nothing, speak nothing. (ok, may speak a little, sometimes)
robby
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robby
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I don't think most of the people who are replying to this thread actually read the OPs Post.
He is not talking about being shutoff by Deye.
He is saying that his Chinese Dealer will not sell him an Inverters due to his location being outside of his market.
He is not talking about being shutoff by Deye.
He is saying that his Chinese Dealer will not sell him an Inverters due to his location being outside of his market.
houseofancients
Solar Wizard
Really Robby ?
Guy is selling deye 12k 3phase inverters he buys at ~2000 usd and selling them in Costa Rica ( one of the poorest island in you hemiphere)...
Kindly let every one know what the retail is for the sol-ark 30k and 60k
In real life they aren't an alternative .
Head , ass, take one out of the other
houseofancients
Solar Wizard
Wrong topic
Quattrohead
Emperor Of Solar
$13k for the 30kw, bargain 
robby
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You said Sol-Ark does not offer a 3 Phase alternative!
Yes they do, so you are wrong, so now you have shifted the argument to price.
Some people don't have an issue with price because they got money and just want good equipment.
As I mentioned in another thread a Solar Installer near me changed out all of a guys equipment because it was giving him issues.
He said he wanted everything gone. So the guy did it even though he told him he did not need to ditch most of the equipment.
After the Job was done he told the Installer that he could have the Two Fortress eVault Max batteries on the old system.
That is over $16,000 worth of batteries for free. Do you think that customer would given a Rats Ass about how much a Sol-Ark 60Kw costs if he wanted one?
And yes, you have rich people in every country, including even Haiti.
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Deja vu. We saw this 3 years ago when USA buyers could no longer buy Deye because Sol-Ark took action against Lion Energy. Oh the outrage and here we are again. But it's even more wrong today since there are other options today like EG4. Oh wait, EG4 is 2X Deye and no one accuses EG4 of being overpriced.
timselectric
If I can do it, you can do it.
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Probably because EG4 isn't selling the same Deye inverters, at a higher price.
EG4 pricing is about the same as Luxpower.
Not saying that the EG4 price isn't high. Just that it's apples to oranges.
And Sol-Ark isn't selling the same Deye inverter. The hardware is different. Just look at the connection terminals; Sol-Ark are more substantial. We don't know what else is different under the hood.
timselectric
If I can do it, you can do it.
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It's the same unit with additional built-in breakers.
robby
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You forgot really good 24/7 Telephone based Customer Support and an actual Warranty that does not require joining a forum and publicly pleading your case for help.
Add in Firmware under US control and updated by American engineers.
A significantly better Inverter enclosure.
Data Servers in the USA on AWS being controlled under the US legal system vs the CCP.
How much do you think it costs per week to have 30-50 staff members that are actually technical trained just for CS?
People that can actually do the Job without just being used as a delay maker while you wait for them to escalate the problem to the one or two guys that actually know something and then when that fails you hear they gotta contact China for advice.
How much markup do you think Sol-Ark has to add to the sales price to cover hiring competent American workers for that kind of tech support over a 10 year warranty period? Then add in all the legal liabilities, bureaucracy and insurance coverage's they have to deal with while operating in America.
When you compare an Alibaba Deye purchase which cuts out all of that completely do you really need to ask why they can sell it for half the price?
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