Maybe an error by Deye not having a bricking method that excludes certain models.From what he previously stated, the deye 3-phase were legal in the US when he purchased them. Did something change?
Maybe an error by Deye not having a bricking method that excludes certain models.From what he previously stated, the deye 3-phase were legal in the US when he purchased them. Did something change?
They guy in Costa Rica got his unlocked and working again, apparently his got shipped with us firmware..Maybe an error by Deye not having a bricking method that excludes certain models.
That's good news, but still don't like what they (Deye for sure, but Sol-Ark might be involved too) did to him and others. And this also confirms that these units weren't stolen and bricked because of it.They guy in Costa Rica got his unlocked and working again, apparently his got shipped with us firmware..
Didn't buy directly from deye, but a reseller..They guy in Costa Rica got his unlocked and working again, apparently his got shipped with us firmware..
apparently our good friends at sol-ark decided they weren't, yet they don't offer an alternative other than buying 3 of theirs
Didn't buy directly from deye, but a reseller..
So moral here is, if you can prove no grey import, you're just fine
That's a good thing but it shouldn't have happened in the first place, and it shouldn't have taken them this long to get it fixed.They guy in Costa Rica got his unlocked and working again, apparently his got shipped with us firmware..
This was 100% sol-ark "defending" their exclusive sell rights no matter who got hurt in the process, presumably the thought it might boost their dropping sales due to having some competitionI think Sol-Ark had nothing to do with the bricking - it was all Deye that did it in response to the Sol-Ark lawsuit. Sol-Ark rightfully filed the suit and when things went bad for the Deye folks said they would sell legit inverters for a steep discount.
This may provide some help for those who still support DEYE / Sol-ArkThe Deye apologists notwithstanding do your self a favor and buy some other brand. You won't be supporting a company with such business practices and you'll have warranty and support.
I am not saying they won't work well with proper maintenance and support, but for those who are doing our best to SIMPLIFY life, all the Firmware this and update that and don't connect this, unless that just isn't worth it. I don't want to have to learn anymore than I already have to manage my power supply. This isn't a full time hobby for me, it's just a way to supplement power and have a back up.I have AIO's of several types and they just work day after day. None have internet connection nor need it.
What software are you talking about when you say server software. Do you mean the App and web portal?I am willing to bet that the Sol-Ark server software was written by DEYE in China. No doubt they have a back door built into that as well.
All grey market units that he bought on Alibaba were shipped from China.Somewhere in that giant clusterf of a thread, there's a US installer that had all his customer's 3-phase deye disabled?
I seem to be running into the distinct taste of (what I imagine) dog poop would taste like, any time I am involved in most transactions involving a need for some one to take responsibility for a product (Like fraudulent charges from Google Apps LTD) showing up on your account for such a small amount less than $25 that the process to contest it would require such a substantial rise in blood pressure and time spent dealing with a lot of subordinates who have all been well trained to do the corporate shuffle. Then when you get an honest one and ask them, Don't you feel you are being crushed by all the digital mumbo jumbo two step shuffle thing? They all say YES resoundingly!This was 100% sol-ark "defending" their exclusive sell rights no matter who got hurt in the process, presumably the thought it might boost their dropping sales due to having some competition
Just shows exact who and what they are....
Whole situation just leaves a very bad taste in my mouth
apparently our good friends at sol-ark decided they weren't, yet they don't offer an alternative other than buying 3 of theirs
Really Robby ?
Wrong topicGrowatt inverters ? Any experience with Seplos V3 BMS ? hybrid system
You said Sol-Ark does not offer a 3 Phase alternative!Really Robby ?
Guy is selling deye 12k 3phase inverters he buys at ~2000 usd and selling them in Costa Rica ( one of the poorest island in you hemiphere)...
Kindly let every one know what the retail is for the sol-ark 30k and 60k
In real life they aren't an alternative .
Head , ass, take one out of the other
Deja vu. We saw this 3 years ago when USA buyers could no longer buy Deye because Sol-Ark took action against Lion Energy. Oh the outrage and here we are again. But it's even more wrong today since there are other options today like EG4. Oh wait, EG4 is 2X Deye and no one accuses EG4 of being overpriced.I don't think most of the people who are replying to this thread actually read the OPs Post.
He is not talking about being shutoff by Deye.
He is saying that his Chinese Dealer will not sell him an Inverters due to his location being outside of his market.
Probably because EG4 isn't selling the same Deye inverters, at a higher price.Oh wait, EG4 is 2X Deye and no one accuses EG4 of being overpriced.
And Sol-Ark isn't selling the same Deye inverter. The hardware is different. Just look at the connection terminals; Sol-Ark are more substantial. We don't know what else is different under the hood.Probably because EG4 isn't selling the same Deye inverters, at a higher price.
It's the same unit with additional built-in breakers.And Sol-Ark isn't selling the same Deye inverter. The hardware is different. Just look at the connection terminals; Sol-Ark are more substantial. We don't know what else is different under the hood.
You forgot really good 24/7 Telephone based Customer Support and an actual Warranty that does not require joining a forum and publicly pleading your case for help.It's the same unit with additional built-in breakers.