I believe if Overkill had the BMS you ordered it would have been sent and received by now. There is no reason to confirm 100+ emails a day that the items are backordered as already shown on the website.
Yes, I just saw this. Not sure when it was posted, but will try reach out and see if I can help.An apology from Steve at Overkill Solar
You may have noticed that out customer support has been worthless lately.I deeply regret this, and I am working to improve the situation. What happened? When Will Prowse featured our products in a video, the daily number of orders quadrupled instantly.The result is, we sold out of everything...overkillsolar.com
Gotta admit, his sense of humor is still there. I've emailed him in the past and he responded in a short time. I've never purchased a BMS from him, but if I wanted a 24v 100a BMS, he would get the business. I need to build a battery for my boat next, most likely BMS will be Overkill.An apology from Steve at Overkill Solar
You may have noticed that out customer support has been worthless lately.I deeply regret this, and I am working to improve the situation. What happened? When Will Prowse featured our products in a video, the daily number of orders quadrupled instantly.The result is, we sold out of everything...overkillsolar.com
I hope that it would have, but when I ordered there was no statement of them being on backorder posted on the website. He stated on the site he received a shipment of this BMS on 3/24 and 3/27. So, it’s left me waiting and wondering, more so since I haven’t received any response from him. I also wonder why he hasn’t chimed in on this thread if nothing else.
I’m comparing overkill with Michael Caro (the group buy) and other positive customer service experiences. The latter, they were forthright, transparent, and communicative. I don’t believe I’m currently receiving that from Overkill the business.
Whenever will posts a video with a positive review bad things can happen. I had bought two Valence batteries off of Ebay and got a very good deal on them. I still have them and love them. Then along came Will posting a positive review and how much he liked them. Right after the video was posted the price more than doubled and even tripled. I had intended to get a couple more but Will put an end to that...lol.Yes, I just saw this. Not sure when it was posted, but will try reach out and see if I can help.
I have a “Bad” habit of using the word We also, as in, Me, Myself and I.....I sent an email back, but in his email he referred to “we” leading me to believe he might have already found some.
There is an art to not replying to every email.
Did you dispute this with your CC company? The other option would be to send the defective BMS back such that a signature is required upon receipt and write a nice letter explaining what is defective and ask for a refund. I don't know the reason Steve hasn't replied to you but I have my doubts he is intentionally going to screw anyone over. That would not be good for him or @OverkillSolar and he knows it.Overkills support and guaranty is an urban myth on here , Im sitting at close to 2 months without a response for customer service or guarantee on an dead on arrival Overkill solar BMS. BMS has been replaced with same product on Alibabba for 50% of the cost and working flawlessly
Yep a credit card dispute process is simple to initiate and on a protracted delay/ non communication problem it is usually a valid reason to dispute and seek refund. ?Did you dispute this with your CC company? The other option would be to send the defective BMS back such that a signature is required upon receipt and write a nice letter explaining what is defective and ask for a refund. I don't know the reason Steve hasn't replied to you but I have my doubts he is intentionally going to screw anyone over. That would not be good for him or @OverkillSolar and he knows it.