I'm having credit card issues; it just says continuously that the transaction was not approved for security reasons.
I chatted with alibaba support, 1 agent gave me the appeal page but the appeal page requires you to select the card being appealed (of which there are none on file b/c the card is only saved to file after you use it 1 time).
I went back to support and the next agent said I don't need to do the appeal, they promised to email me something later tonight; no joy.
Been trying to pay all day. Usually the bank card sends a text if something is suspicious and I can approve but nothing like that.
I've been trying all day (here it's night as I post this).
I went back through the thread and I don't see a solution. I was ready to upload photo id and cred. card. picture but again, that page won't work if the card is not on file. Is this just the alibaba system being weird?
I know others have had issues with it. I do not want to send a wire transfer. This card works for everything, never fails it's a good card.
It's always clean; paid off, etc. I want to do the card payment for the extra protection for the just in case scenario.
Do I just keep trying? Have tried about 6x now. First time it took a couple hours to "not work." Now it's pretty fast each time.
Their Alibaba support rep wrote, "After consultation, I am sorry to hear that you have some payment issue for your order.
After checking in the system, I feel sorry that currently it doesn't accept credit card for this transaction.
In order to protect the security of the payment in the whole process of the order, every single order and payment on Alibaba.com need to undergo the regular security check and it is extremely confidential. Unfortunately, this transaction failed to pass the security check and any attempts to against this decision will not be considered.
To get your order proceed, we have to suggest you change a payment method to complete the transaction.
Sorry for the inconvenience caused. Your kind understanding and cooperation are highly appreciated. "
The Platinum card in question is the only payment option we've got. Anybody else deal with this? Did you find a solution?
They are uninterested in uploading of ID's and photos of credit cards.