fskywalker
New Member
- Joined
- Feb 15, 2022
- Messages
- 13
Hi Folks, posted the same question on another thread, but decided to create a new one to give it more visibility. The issue is related to adding existing / pre-configured devices on a new system under Sunny Portal powered by Ennex. I originally created my system and uploaded the data of the Sunny Boys etc. on the Ennex Sunny Portal system (after configuring the Data Manager M) but later erased the system as was having some issues and read somewhere a recommendation to delete it and start again. Now the system would not let me create a new system with the equipments as they were already registered.
I did managed to create the system again on the regular Sunny Portal and works fine :
but have not been able to create the system again on the Ennex Sunny portal. If I try the data transfer option and out the name of the system created on the regular Sunny Portal and it will found it, but would not let me import it:
Also tried also to create a new system (with a different name) but when tried to add the new devices got the following error:
So would not let me register them since they were previously registered. I checked on the operating manual and online on how to reset the devices to factory conditions as indicated but instructions are not clear; found this link which provides instructions for various systems (https://www.my.sma-service.com/s/ar...y-Settings-Using-Communication?language=en_US) :
but no link on how to do the reset through each Sunny Boys unit (logging as installer) or through the Data Manager M:
Any ideas?
Thanks
Francisco
I did managed to create the system again on the regular Sunny Portal and works fine :
but have not been able to create the system again on the Ennex Sunny portal. If I try the data transfer option and out the name of the system created on the regular Sunny Portal and it will found it, but would not let me import it:
Also tried also to create a new system (with a different name) but when tried to add the new devices got the following error:
So would not let me register them since they were previously registered. I checked on the operating manual and online on how to reset the devices to factory conditions as indicated but instructions are not clear; found this link which provides instructions for various systems (https://www.my.sma-service.com/s/ar...y-Settings-Using-Communication?language=en_US) :
but no link on how to do the reset through each Sunny Boys unit (logging as installer) or through the Data Manager M:
Any ideas?
Thanks
Francisco
