I can tell you that Aliexpress has problems too.And the plot thickens. FedEx finally let me know that they cancel shipping requests after 3mo if no request to pick up is made. IF my package is in the states they said the shipper has to recreate an "airway bill" for them to pick up. the old tracking number goes nowhere. I know way too much about shipping at this moment.
Saturday, the post office said a package would be delivered. It wasn't.
Aliexpress said it was delivered.
Wednesday, tracking said it had arrived at customs.
It was delivered, and I had to sign for it (I was at the mailbox since Aliexpress said again it was delivered, but no notice from the post office, I had to follow the mailman back to my house to sign for it).
I almost never have to sign for anything, since there are large locking boxes for parcels and the mailman (mail person?) just puts the key in the regular mailbox.
Of course, I could blame it on a lot of people, companies, and databases, but generally speaking, it's just messed up.
Blaming Amy for shipping problems is just silly. People want the cheapest shipping possible, so you are partly to blame when a cheap shipper is used. There are more expensive and better tracking options available, just ask Amy BEFORE you get a quote. This (even though I quoted you above) is not aimed at anyone in particular.